Jobs in Canada

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Added 10 mins ago
LH
Director Occupational Health & Wellness
Lifemark Health Group
St. John's, NL
- $130,000 to $165,000 CAD / year
- Full-time
Act as the primary subject matter expert and strategic advisor to executive leadership on complex workplace health risks, advanced policy formulation, and critical incident response…
Added 10 mins ago
LH
Physiotherapist
Lifemark Health Group
Oakville, ON
- $36.92 to $54.14 CAD / hour
- Full-time
As a Lifemark physiotherapist, you’ll be a vital member of a multidisciplinary team, empowering individuals to overcome challenges, improve their mobility, and achieve their health goals.…
Added 10 mins ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Saputo Inc. is seeking a HRIS Senior Advisor - Workday, for an existing opportunity within our organization. The Workday Advisor will participate in supporting the implementation and…
Added 40 mins ago
C
Senior Product Owner- Digital Banking
CGI
Halifax, NS
- Full-time
Advise credit union clients on best practices and strategies to enhance member engagement and satisfaction through tailored digital solutions.
Added 40 mins ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
Saputo Inc. is seeking a HRIS Senior Advisor - Workday, for an existing opportunity within our organization. The Workday Advisor will participate in supporting the implementation and…
Added 1 hour ago
O
Senior Cloud Service Manager- Financial Services
OpenText
Richmond Hill, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 4 hours ago
BH
Change Management Advisor
BC Housing
Burnaby, BC
- Full-time
LOCATION: BURNABY, B.C (Hybrid Position, Advisor can work remotely within BC but may be required to attend in-person meetings at own expense)
Added 4 hours ago
BH
Executive Director, Data and Analytics
BC Housing
Burnaby, BC
- Full-time
…achievement of strategic objectives. The position serves as a trusted advisor to senior leadership by providing strategic insights and recommendations to support organizational priorities…
Added 4 hours ago
TW
Senior Financial Advisor
Thrive Wealth Management
Regina, SK
- Full-time
Senior Financial Advisor - Member Contact Centre
Added 5 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
MB · Manitoba, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 5 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
BC · British Columbia, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 5 hours ago
CC
Senior Financial Advisor
Conexus Credit Union
Regina, SK
- Full-time
Senior Financial Advisor - Member Contact Centre
Added 5 hours ago
M
Manager, External Financial Advisory
MNP
AB · Calgary, AB
- Full-time
…success of the firm by supporting external clients. As a trusted advisor, you’ll ensure the efficient and effective operation of our…
Added 5 hours ago
IW
Senior Manager, Business Development
IG Wealth Management
AB · Alberta, Canada
- Full-time
The Role: As the Senior Manager, Business Development, you will be a hands-on, internally focused member of the Business Development team. You will lead the planning and delivery of advisor…
Added 5 hours ago
FN
IPC Lead Advisor, Infection Prevention and Control
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
- Full-time
Title: IPC Lead Advisor, Infection Prevention and Control
Added 5 hours ago
Customer Data Technician (Student Position)
The Canada Life Assurance Company
Winnipeg, MB · Kitchener, ON · Ottawa, ON
Canada Life acquired Financial Horizons in 2017. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13…
Added 6 hours ago
IS
Senior Financial Advisor (Chemainus Branch)
Island Savings
Chemainus, BC
- $56,800 to $72,800 USD / year
- Full-time
The Senior Financial Advisor provides exceptional customer service to a portfolio of members by offering a full range of investment, deposit and complex lending services. The Senior…
Added 6 hours ago
IS
Financial Advisor (Woodgrove Branch)
Island Savings
Nanaimo, BC
- $52,400 to $65,600 USD / year
- Full-time
The Financial Advisor provides exceptional customer service to current and potential members by offering a full range of deposit/investments and complex lending services. This role…
Added 6 hours ago
B
Senior Manager, First Party Fraud Analytics - Onboarding
BMO
Toronto, ON
- Full-time
…analytical strategies, drive innovation, and serve as a trusted advisor on emerging fraud trends, analytics best practices, and the application of data-driven insights to protect the bank…
Added 6 hours ago
UO
Marketing and Communications Coordinator, UCalgary Continuing Education
University of Calgary
Calgary, AB
- Full-time
…portfolio of projects, as well as diverse target audiences. As a member of the UCalgary Continuing Education Marketing and Communications team, the coordinator plays a dynamic support role…
Added 6 hours ago
CL
Customer Data Technician (Student Position)
Canada Life
Ottawa, ON
- Full-time
Canada Life acquired Financial Horizons in 2017. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13…
Added 6 hours ago
CC
Executive Lead, Communications & Engagement
Canadian College of Health Leaders - Northwestern Ontario Chapter
AB · Edmonton, AB
- Full-time
…community organizations, the Executive Lead serves as a trusted advisor to the CEO and ELT on strategic communications, public affairs, issues management, and reputation management. The…
Added 7 hours ago
DC
Technical Specialist, Project Management
Defence Construction Canada
Wainwright, AB
- Full-time
…sharing environment, you will serve as a trusted technical advisor to our Client-Partner, conduct research and assessments, and help drive projects that make a real…
Added 7 hours ago
Bilingual Individual Underwriting Consultant
The Canada Life Assurance Company
ON
We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:
Added 7 hours ago
VP, Chief Internal Auditor | Great West
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer…

OpenText

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.
Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

What You Need To Succeed

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of enterprise managed services customers, serving as the primary relationship owner and ensuring contractual commitments, service levels, and customer satisfaction. Lead cross-functional delivery and governance, resolve issues and risks, report on performance, and drive service improvements, retention, and growth.

Requirements

Requires a bachelor's degree in a relevant business or technology discipline and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should have enterprise service delivery experience, strong relationship and executive communication skills, and knowledge of cloud hosting, managed services, change management, and global delivery; EDI/B2B e-commerce knowledge is an asset.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
EDI/B2B E-Commerce

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Information Management
Artificial Intelligence
Managed Services
Cloud Hosting
Enterprise Customers
Client Success
Account Management
Program Management
Service Delivery
Service Level Commitments
Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Global Delivery Organizations
Cross-Functional Teams
Customer Retention
Microsoft Office
EDI
B2B E-Commerce
Digital Transformation

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