Jobs in Canada

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Added 10 mins ago
CL
Inventory Analyst
Chatters Limited Partnership
Mississauga, ON
- Full-time
Reporting to the Manager of Supply and Demand Planning, this role plays an important part in ensuring our salons have the right products, in the right quantities, at the right time. You'll…
Added 10 mins ago
PG
General Administration and Legal Support Assistant
PRA Group (Nasdaq: PRAA)
London, ON
- $40,000 to $45,000 CAD / year
- Full-time
…Administration and Legal Support Assistant supports the daily operations of the Legal Department and provides administrative support to all departments across the organization. Acting as…
Added 10 mins ago
PH
Operations Manager - Permanent - 4352
Parker Huggett - A Division of LRO Staffing
Calgary, AB
- Full-time
An established ICI general contractor with a strong Calgary presence is looking for an Operations Manager to lead its project delivery team. This is a leadership role for someone who has…
Added 10 mins ago
A
Bookkeeper / Office Manager
Aplin
Saskatoon, SK · Greater Saskatoon Metropolitan Area
- Full-time
…construction, and development company to recruit a Bookkeeper / Office Manager.Known for delivering beautiful custom homes and exceptional renovation projects, this organization has built…
Added 10 mins ago
I
Analyst, Supply Chain (12-month contract)
Indigo
Brampton, ON
- $55,000 to $70,000 CAD / year
- Contract
Added 10 mins ago
GP
Customer Success Manager
Generac Power Systems
Toronto, ON · Canada - Toronto
- Full-time
We're a rapidly growing global tech company headquartered in Canada, in the heart of downtown Toronto, with an office in Leeds, UK, and remote ecopeeps in the US. We get to work with some…
Added 10 mins ago
E
Senior Technology Program Manager
Equinix
Toronto, ON
- Full-time
We're looking for a Senior Staff Technical Program Manager to join Equinix's Digital and Innovation Office. This is a senior individual contributor role for an experienced program manager…
Added 10 mins ago
OR
Senior Demand Planning Analyst
OSL Retail Services Inc
Mississauga, ON
- Other
We are seeking a Senior Demand Planning Analyst. Reporting to the Senior Manager Operations & Planning, our ideal candidate is responsible for demand forecasting, inventory planning,…
Added 10 mins ago
SA
Assistant, Executive
Standard Aero
Winnipeg, MB
- Full-time
…administrative and operational support to the Vice President/General Manager (VP/GM) and senior leadership team, ensuring efficient office operations and a positive workplace experience.…
Added 25 mins ago
N
Regional Sales Manager - Utilities
Noramco
Mississauga, ON · NCS - Noramco Sales Office
- Full-time
Coordinate and assist, where necessary, the various functions in office sales and administration, including:
Added 25 mins ago
MC
Specialist, Distribution (Bilingual FR/EN) (18-Month Contract)
Mazda Canada Inc
Richmond Hill, ON
- Full-time
The Specialist, Distribution (Bil.) located in the Richmond Hill office will be on a hybrid work arrangement and reporting to the Manager, Sales & Fleet Operations. The incumbent plays an…
Added 25 mins ago
MI
Journeyman Millwright (Midnights)
Means Industries
London, ON
- Full-time
Must have knowledge of pneumatics, hydraulics, and basic electrical including reading/interpreting drawings and blue prints · Must have knowledge of stamping presses and related machinery
Added 25 mins ago
Manager, Advisor Excellence, Business Banking - Toronto
Scotiabank
Toronto, ON
Position: Manager, Advisor Excellence / Business Banking Business Banking / Canadian Banking
Added 39 mins ago
NB
Wealth Associate
National Bank of Canada
Brossard, QC
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 39 mins ago
NB
Wealth Associate
National Bank of Canada
Richmond Hill, ON
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 39 mins ago
S
Human Resources Director
SiteTalent
Kamloops, BC
- $150,000 to $175,000 CAD / year
- Full-time
Provide strategic oversight of all labour relations matters across unionized operations.
Added 39 mins ago
NB
Wealth Associate
National Bank of Canada
Ottawa, ON
- Full-time
Carry out routine operations related to financial transactions (e.g., purchases and sales of securities, necessary transaction adjustments)
Added 39 mins ago
M
People and Culture Generalist - Western Canada
Metrie
Calgary, AB
- Full-time
This is a hybrid (4 days in office, 1 work from home) , hands-on role based in our Calgary, Alberta Distribution Centre
Added 39 mins ago
GS
Senior Account Manager
Guardteck Security Corp.
Burnaby, BC
- $90,000 to $105,000 CAD / year
- Full-time
Guardteck is seeking an Senior Account Manager to manage client relationships and service delivery across a portfolio of security sites in the Lower Mainland. This is a client-facing…
Added 39 mins ago
JW
General Manager for GreenTee Country Club Westwood Plateau
JK World Group
Coquitlam, BC
- Full-time
GreenTee Country Club Westwood Plateau is seeking an experienced General Manager to lead all aspects of club operations and guide the club's continued development.
Added 39 mins ago
BC
Team Lead, Finance Effectiveness & Transformation
BDO Canada
Toronto, ON
- Full-time
…milestones, and budget-to-actual performance while providing the Manager with timely visibility into risks, issues, dependencies, decisions, and potential scope…
Added 39 mins ago
K
Customer Technical Support Manager
Kaleidescape
Waterloo, ON
- Full-time
Kaleidescape is seeking a technically capable manager to lead our small remote customer support team.
Added 39 mins ago
S&
Manager, Finance Administration and Operations
Stevenson & White
Ottawa, ON
- $80,000 to $85,000 CAD / year
- Full-time
We are recruiting a full-time, permanent Manager, Finance Administration and Operations for our stable not-for-profit client, the Humanitarian Coalition. Reporting to the Executive…
Added 39 mins ago
RP
Audit & Risk Manager
Resource Productivity and Recovery Authority
Toronto, ON
- Full-time
The Audit & Risk Manager, is responsible for the overall operations of RPRA’s audit, verification functions, as well as the application of risk-based compliance framework to verification &…
Added 40 mins ago
Interim Retail Store Manager
Fire & Flower Inc.
Smiths Falls, ON
The Retail Store Manager is responsible for the daily operations and profitability of their assigned location(s), according to set goals and business objectives. Daily operations include…

OpenText

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.
Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

What You Need To Succeed

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage a portfolio of enterprise managed services customers, serving as the primary relationship owner and ensuring contractual commitments, service levels, and customer satisfaction. Lead cross-functional delivery and governance, resolve issues and risks, report on performance, and drive service improvements, retention, and growth.

Requirements

Requires a bachelor's degree in a relevant business or technology discipline and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should have enterprise service delivery experience, strong relationship and executive communication skills, and knowledge of cloud hosting, managed services, change management, and global delivery; EDI/B2B e-commerce knowledge is an asset.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
EDI/B2B E-Commerce

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Information Management
Artificial Intelligence
Managed Services
Cloud Hosting
Enterprise Customers
Client Success
Account Management
Program Management
Service Delivery
Service Level Commitments
Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Global Delivery Organizations
Cross-Functional Teams
Customer Retention
Microsoft Office
EDI
B2B E-Commerce
Digital Transformation

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Jobs in Canada