Jobs in Canada

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Added 1 min ago
1
Office Manager - Studio Dental Fairview Mall
123Dentist
Toronto, ON · Greater Toronto Area, Canada
- $60,000 to $70,000 CAD / year
- Full-time
The team at Studio Dental Fairview are looking for a passionate, hard-working Office Manager on a full-time basis. The ideal Office Manager for our team would be excited to develop and…
Added 1 min ago
1
Assistant Office Manager - 12853
123Dentist
Toronto, ON · North York, ON
- $25 to $27 CAD / hour
- Temporary
The team at our clinic in North York Willowdale is looking for a passionate, hard-working Assistant Office Manager on a full-time contract basis.
Added 1 min ago
1
Assistant Office Manager - Apple Tree Dental for Kids Newmarket
123Dentist
Newmarket, ON
- $25 to $27 CAD / hour
- Temporary
The team at Apple Tree Dental for Kids Newmarket is looking for a passionate, hard-working Assistant Office Manager on a full-time contract basis.
Added 1 min ago
L
Sales Manager Adtech - Toronto
Locala
Toronto, ON
- Full-time
We're looking for a Sales Manager to expand the Toronto market.
Added 1 min ago
1
Office Manager - Vancouver City Centre Dental
123Dentist
Vancouver, BC
- $35 to $38 CAD / hour
- Full-time
The team at Vancouver City Centre Dental located in Vancouver, BC are looking for a passionate, hard-working Office Manager on a full-time basis.
Added 30 mins ago
AH
Registered Nurse - Neonatal Intensive Care
Alberta Health Services
Grande Prairie, AB
- Part-time
…Intensive Care Unit (NICU) Registered Nurse, you will report to the manager of the NICU, and your primary focus will be the delivery of care to infants and their families. As a NICU nurse…
Added 30 mins ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, John Street location.
Added 30 mins ago
ME
Customer Service Representative
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Thunder Bay, Arthur St W location.
Added 30 mins ago
ME
Service Technician
McDougall Energy Inc.
Goderich, ON
- Full-time
…unwavering focus on safety. Their technical skills will be a crucial part in delivering our commitment to our…
Added 30 mins ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Thunder Bay, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Memorial Ave. Thunder Bay location.
Added 30 mins ago
AM
Intern Funeral Director
Arbor Memorial Inc.
Regina, SK
- Internship
…of funeral services under the direction of the Funeral Home Manager and Senior Funeral Director, including: filing death certificates, maintaining online obituary listings, performing…
Added 30 mins ago
AH
Dietitian I
Alberta Health Services
Brooks, AB
- Full-time
This is an opportunity for you to become part of a dynamic South Alberta nutrition team with Alberta Health Services, as a Dietitian I based in Brooks, Alberta. Brooks is a growing city in…
Added 30 mins ago
ME
Dispatcher
McDougall Energy Inc.
Chatham-Kent, ON · Chatham, ON
- Full-time
McDougall Energy is looking for a Dispatcher to join our Chatham team. Reporting to the Operations Manager, this position is responsible for:
Added 30 mins ago
ME
Customer Service Representative
McDougall Energy Inc.
Strathroy, ON
- Part-time
McDougall Energy is seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative at our Strathroy, Centre Road location.
Added 30 mins ago
ME
Service Technician
McDougall Energy Inc.
Timmins, ON
- Full-time
…to join our team in Timmins, ON. Reporting to the Operations Manager is an integral member of the Operations team responsible for providing exceptional service with an unwavering focus on…
Added 30 mins ago
NB
Chief Analyst, Capital Transformation
National Bank of Canada
Montreal, QC
- Temporary
in the Finance sector and report to the Senior Manager. Our team stands out for its expertise at
Added 30 mins ago
ME
Customer Service Representative Lead Hand
McDougall Energy Inc.
Burford, ON
- Part-time
We are seeking a motivated, results-driven individual to join our team as a part-time Customer Service Representative Lead Hand at our Burford Ontario location.
Added 30 mins ago
SB
Restaurant Manager
Superflux Beer Company
Vancouver, BC
- $83,500 CAD / year
- Full-time
Terms of employment: Permanent, full-time, 40 hours per week. Days, evenings, weekends and statutory holidays as scheduled.
Added 30 mins ago
AM
Senior Talent Acquisition Specialist ( FT 18 Month Contract)
Arbor Memorial Inc.
Toronto, ON
- $55,000 to $80,000 CAD / year
- Full-time
…compliant talent acquisition processes. This role plays a key part in delivering a positive candidate experience while supporting hiring managers and maintaining alignment with Canadian…
Added 30 mins ago
D
Business developer - M/W
Dayuse.com
Montreal, QC
- Full-time
Joining us means becoming part of an international, curious, and passionate team - where everyone can share ideas, make a real impact, and help transform the hotel experience.
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Are you looking for an opportunity to become part of a supportive work environment that feels like family? The Northeast Community Health Centre (NECHC) Emergency Department (ED) is a small…
Added 1 hour ago
AH
Registered Nurse
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Temporary
Are you looking for an opportunity to become part of a supportive work environment that feels like family? The Northeast Community Health Centre (NECHC) Emergency Department (ED) is a small…
Added 1 hour ago
AM
Print Centre Specialist
Arbor Memorial Inc.
Toronto, ON · Scarborough, ON
- $22 to $24 CAD / hour
- Part-time
Reporting to the Funeral Home Manager, you will be responsible for the operation of the print centre, ensuring the timely and accurate production of memorial print materials, including…
Added 1 hour ago
GE
Blaze Bar & Grill Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…
Added 1 hour ago
GE
Stage Bar Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Outlets Manager and Outlet Supervisor, the Server is responsible for providing professional, efficient, and attentive food and beverage service to guests in…

OpenText

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.
Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

What You Need To Succeed

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of enterprise managed services customers, serving as the primary relationship owner and ensuring contractual commitments, service levels, and customer satisfaction. Lead cross-functional delivery and governance, resolve issues and risks, report on performance, and drive service improvements, retention, and growth.

Requirements

Requires a bachelor's degree in a relevant business or technology discipline and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should have enterprise service delivery experience, strong relationship and executive communication skills, and knowledge of cloud hosting, managed services, change management, and global delivery; EDI/B2B e-commerce knowledge is an asset.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
EDI/B2B E-Commerce

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Information Management
Artificial Intelligence
Managed Services
Cloud Hosting
Enterprise Customers
Client Success
Account Management
Program Management
Service Delivery
Service Level Commitments
Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Global Delivery Organizations
Cross-Functional Teams
Customer Retention
Microsoft Office
EDI
B2B E-Commerce
Digital Transformation

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