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Added 14 mins ago
UF
Specialist, Women’s Philanthropy (18 Month Contract)
UJA Federation of Greater Toronto
Toronto, ON · North York, Ontario
- Full-time
Provide administrative support for the Women’s Philanthropy team, (the AVP, Manager and Specialist) to include managing schedules/calendars, and dealing with administrative issues and donor…
Added 14 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 29 mins ago
B&
Security Manager (Women's College Hospital)
Black & McDonald Limited
Toronto, ON
- $85,000 to $90,000 CAD / year
- Full-time
The Security Manager position is based in Toronto and reports directly to the Facility Manager. The role involves overseeing security operations at a prominent healthcare facility in the…
Added 29 mins ago
SD
Gérant(e) Beauté, rémunéré(e) à l’heure temps partiel Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Varennes, QC
- Part-time
Added 29 mins ago
Social Planner - Strategic Program Development Advisor
City of Edmonton
AB
…and Innovation Branch, the position reports to the Program Manager, Impact and…
Added 29 mins ago
W
Staff Pharmacist Full Time
Walmart
Burnaby, BC
- Full-time
The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received during patient…
Added 29 mins ago
W
Staff Pharmacist
Walmart
New Westminster, BC
- Full-time
The Staff Pharmacist assists the Pharmacy Manager in all aspects of the Pharmacy Operations. Provides patient care specific to each patient based on feedback received during patient…
Added 29 mins ago
SI
Wireless Sales Supervisor
Staples Inc.
Vancouver, BC
- Full-time
Work with various market leaders including General Manager, Divisional Sales Manager, Regional Sales Manager, Retail Sales, and Services Manager to target and generate business sales leads…
Added 29 mins ago
CC
Supporter Engagement Specialist
Canadian Cancer Society
Ottawa, ON · Toronto, ON
- Full-time
- Temporary
Supports the Manager and or Director and the rest of their Supporter Engagement Team in the development of donor and participant fundraising programs, including Run for The Cure, Relay for…
Added 29 mins ago
POLICY DEVELOPMENT OFFICER SDFA
City of Toronto
Toronto, ON
Reporting to the Manager, Community Benefits Unit, the Policy Development Officer will be the Division's primary point of engagement with Toronto's construction trade unions and their…
Added 29 mins ago
Manager, Ad Operations Business Services (Contract)
Bell
Montreal, QC
The Manager, Ad Operations Business Services is responsible for supporting and optimizing core advertising business operations, including master data management, revenue assurance, business…
Added 29 mins ago
L
Project Manager
Levata
Markham, ON
- Full-time
The Project Manager coordinates client projects and deployments from initiation through completion. This role develops and maintains project plans and trackers, coordinates internal teams…
Added 29 mins ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
We are looking for a Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here, you’ll collaborate with a…
Added 29 mins ago
MH
Manager, Audit
McGovern Hurley LLP
Toronto, ON
- Full-time
Drive McGovern Hurley’s growth through strong client relationship management and active participation in business development initiatives.
Added 29 mins ago
ZA
Business Development Lead
ZAS Architects + Interiors
Vancouver, BC
- $65,000 to $80,000 CAD / year
- Full-time
Added 44 mins ago
SC
Branch Manager
Sunrise Credit Union
Hartney, MB
- Full-time
Translate Operational Goals into individual action plans for branch staff by aiding in development of individual goals in relationship to the Strategic Plan.
Added 44 mins ago
S
Account Manager, Enterprise Sales
SOTI
Mississauga, ON
- Full-time
The Account Manager will be responsible to build long term relationship with customers and partners to drive profitable growth for SOTI. You will interact with key internal and external…
Added 44 mins ago
SC
Financial Service Representative Development
StellerVista Credit Union
Castlegar, BC
- Full-time
…established retail sales goals and the application of member relationship management tools and techniques. You will support the promotion and sales of credit union deposit and lending…
Added 44 mins ago
BT
Finance Manager - Truck Sales
Bosch Truck Group Inc. - Calgary
Calgary, AB
- Full-time
The Finance Manager – Truck Sales is responsible for overseeing the financial administration and coordination of all truck sales transactions, while providing financing solutions and…
Added 44 mins ago
A
Regional Service Agent
Allstate
AB · Edmonton North Agency
- Full-time
Our team is growing, and we are actively looking to hire Regional Service Agent! Reporting to the Manager, Regional Service, you will be responsible to answer service and billing inquiries…
Added 44 mins ago
R
Senior Relationship Manager Agriculture, Commercial Financial Services
RBC
Pembina, MB · Steinbach, MB
- Full-time
…you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns…
Added 44 mins ago
R
Client Advisor Intern
RBC
Norfolk, ON
- Part-time
…capabilities, you can build a great career with us as a future Account Manager/Banking…
Added 44 mins ago
P
Transaction Services Manager  - Financial Services (Bilingual FR/EN)
PwC
Vancouver, BC · Toronto, ON · Montreal, QC
- Full-time
As a Transaction Services Manager (Bilingual FR/EN) , you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 44 mins ago
PG
Senior Account Director, Social & Influencer
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
In a noisy world, we earn attention through bold ideas, rigorous execution, and a relationship‑first approach that helps our people and our clients grow.
Added 44 mins ago
GD
DYNAMITE - Team Leader FT - Centre Eaton Montreal
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
Reporting to the Store Manager, your main focus as a Team Lead is contributing to your store success by promoting a positive shopping experience for each customer, which will build and…

OpenText

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.
Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

What You Need To Succeed

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of enterprise managed services customers, serving as the primary relationship owner and ensuring contractual commitments, service levels, and customer satisfaction. Lead cross-functional delivery and governance, resolve issues and risks, report on performance, and drive service improvements, retention, and growth.

Requirements

Requires a bachelor's degree in a relevant business or technology discipline and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should have enterprise service delivery experience, strong relationship and executive communication skills, and knowledge of cloud hosting, managed services, change management, and global delivery; EDI/B2B e-commerce knowledge is an asset.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
EDI/B2B E-Commerce

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Information Management
Artificial Intelligence
Managed Services
Cloud Hosting
Enterprise Customers
Client Success
Account Management
Program Management
Service Delivery
Service Level Commitments
Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Global Delivery Organizations
Cross-Functional Teams
Customer Retention
Microsoft Office
EDI
B2B E-Commerce
Digital Transformation

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