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Added 8 mins ago
K
Senior Analyst/Engineer - PSA and Risk Assessment
Kinectrics
Toronto, ON
- Full-time
…Trusted by clients worldwide, our employees provide expertise in engineering, testing, and inspection across a wide range of services. With offices worldwide and independent laboratories…
Added 38 mins ago
LA
Senior Project Engineering Manager - Power Generation
LVI Associates
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Our client is seeking a Senior Project Engineering Manager to lead the execution of complex power generation projects across engineering and EPC delivery programs. This individual will…
Added 38 mins ago
TI
Senior Project Manager
Teckhorizon Inc
Toronto, ON
- Contract
Our Client is seeking an experienced Senior Project Manager / Leader to oversee complex Audio-Visual (AV), Videoconferencing, Telecommunications, and IT Infrastructure projects within the…
Added 38 mins ago
GP
Manager
GGA Partners™
Toronto, ON
- Full-time
Role Description We are seeking a Manager to join our Transaction Advisory & Commercial Strategy division. This is a hands-on leadership role for a commercially minded professional who can…
Added 38 mins ago
CG
Laboratory Tech - Wiring Devices
CSA Group
Toronto, ON
- $2,914 to $3,379.7 CAD / week
- Full-time
…of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products…
Added 1 hour ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
…in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer…
Added 1 hour ago
RG
Superintendent
Roni Group
Ottawa, ON
- $115,000 to $150,000 CAD / year
- Full-time
Develop daily work plans and look-ahead schedules with the Project Manager. Coordinate labour, equipment, materials, deliveries, access, utility locates, permits and inspections before work…
Added 1 hour ago
W
Mechanical Engineer-in-Training
Wood
Saskatoon, SK
- Full-time
Develop, plan, evaluate and recommend solutions for problems under the supervision of senior engineering staff
Added 1 hour ago
TI
Sr. Calibration Technician
Transcat, Inc.
Burlington, ON
- Other
Senior Calibration Technician is the highest-level technician position within Transcat with a minimum of six (6) years commercial calibration experience preferred. Calibration Technicians…
Added 1 hour ago
TC
Program Manager
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $120,000 CAD / year
- Full-time
…in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer…
Added 1 hour ago
AS
ILS Manager
AirPro SAR Services Inc.
Ottawa, ON
- Full-time
…Integrated Support Services (ISS) activities - encompassing engineering, logistics, maintenance, IT systems, infrastructure, training and material support - throughout the entire product…
Added 1 hour ago
CI
Group 3 - Table 29 - Electronic Warfare
Calian in Space & Technology
Ottawa, ON
- Full-time
Assist the Air Warfare Engineering Manager in the development and implementation of Air Electronic Warfare capabilities, including RF and EO/IR domains
Added 3 hours ago
O
Senior Engineering Manager - Stratus Imaging Archive
Optum
Richmond, BC
- Full-time
The Senior Engineering Manager will lead engineering teams building and evolving the Stratus Imaging Archive product and play a critical role in advancing our cloud-native Vendor Neutral…
Added 4 hours ago
NB
Senior AI Developer
National Bank of Canada
Montreal, QC
- Full-time
…responsible for strategic digital platforms and will report to the Senior Manager, Asset Management. You’ll work closely with Solution Designers, developers, architects, artificial…
Added 4 hours ago
NB
Site Reliability Engineer
National Bank of Canada
Montreal, QC
- Full-time
…sector, you are part of a large team and report directly to the Senior Manager. Our team stands out for its commitment to supporting technological transformation and actively contributing…
Added 5 hours ago
CW
Quality Assurance Technician - Morning Shift
Cascadia Windows & Doors
Langley (District), BC · Langley, BC
- $24 to $26 CAD / hour
- Full-time
Complete daily inspection checklists and report deficiencies to senior management.
Added 6 hours ago
MM
Senior Project Engineer
Martin Marietta
Kenora, ON
- Full-time
Martin Marietta is seeking a Senior Project Manager specializing in the design and management of large capital projects for aggregate processing plants and rail/marine distribution…
Added 7 hours ago
BA
IBM Planning Analytics / TM1 Consultants & Developers
Banking and Finance Industry
Toronto, ON
- Full-time
IBM PLANNING ANALYTICS SENIOR TM1 CONSULTANTS
Added 9 hours ago
C
Project Administrator
Convergint
Dartmouth, NS
- Full-time
Work closely with the Project Leads and Project Manager to create work plan, project schedule, and WIP and PMR updates in MS projects and Excel.
Added 9 hours ago
Project Coordinator (Construction)
Region of Waterloo
Kitchener, ON
Prepares studies and surveys, or coordinates through consultants (e.g., engineering, geotechnical, hydrogeological, building envelope, legal).
Added 10 hours ago
S
Mechanical Program Manager
SCIEX
Vaughan, ON
- $110,000 to $123,000 CAD / year
- Full-time
This position reports to the Mechanical Hardware Design (MHD) Senior Manager within the R&D Department located in Concord, Ontario, Canada and will be an on-site role.
Added 10 hours ago
O
Senior Cloud Service Manager- Financial Services
OpenText
Richmond Hill, ON
- Full-time
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 11 hours ago
RB
Manager, Business Management & Optimization
Royal Bank of Canada
Toronto, ON
- Full-time
…technology and development teams on solutions requiring additional engineering, integration or production…
Added 12 hours ago
W
Senior Finance Manager
WalterFedy
Kitchener, ON
- Full-time
As our Senior Finance Manager, you'll play a key role in guiding strategic decisions across multiple businesses, including our architecture and engineering consulting practice and our…
Added 12 hours ago
M
Customer and Partner Engagement Manager
Microsoft
Goodwood, ON
- Full-time
Coordinate the resolution of customer issues escalated to the President. Conduct due diligence across field sales and engineering teams, synthesize information for senior leaders, engage…

OpenText

Senior Cloud Service Manager- Financial Services

Richmond Hill, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English
Posted: Nov 2, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience from onboarding through steady-state operations. You will lead cross-functional teams to ensure service excellence, operational performance, and customer satisfaction while helping clients achieve their business objectives.

YOU ARE GREAT AT

Manage a portfolio of 10-15 Managed Services programs and customer accounts.
Act as the trusted advisor and primary relationship owner for assigned customers.
Ensure contractual obligations and service level commitments are achieved.
Lead cross-functional teams to resolve customer issues and mitigate operational risks.
Establish and maintain governance, communication, and reporting cadences with customers.
Monitor program performance, identify improvement opportunities, and drive continuous service optimization.
Coordinate change management activities, including moves, adds, and changes.
Deliver executive-level program updates, dashboards, and service reviews.
Partner closely with Sales, Solution Consulting, Product Management, Engineering, Professional Services, and Support teams to ensure successful customer outcomes.
Foster long-term customer relationships and contribute to customer retention and growth opportunities.
Building strong, trusted relationships with customers and executive stakeholders.
Managing complex customer engagements with a high degree of autonomy.
Influencing and coordinating matrixed teams across multiple functions and geographies.
Identifying, assessing, and mitigating operational and delivery risks.
Communicating clearly and effectively with both technical and business audiences.
Driving accountability and ensuring successful execution against commitments.
Managing competing priorities in a fast-paced, customer-facing environment.
Applying best practices in service delivery, account management, and customer success.
Analyzing service performance data and translating insights into action plans.
Leading customer discussions with professionalism and confidence.

What You Need To Succeed

Bachelor's degree in Management Information Systems, Business, Information Technology, or a related discipline.
10+ years of professional experience with at least 3-5 years in account management, program management, customer success, technical account management, or a related customer-facing leadership role.
Proven success leading large-scale enterprise customer engagements throughout the engagement lifecycle.
Experience working with enterprise customers in complex service delivery environments.
Previous leadership experience managing major customer accounts or cross-functional teams is preferred.
Strong customer relationship management and executive communication skills.
Experience working with global delivery organizations and distributed teams.
Knowledge of cloud hosting and managed services business models.
Enterprise account management experience.
Strong organizational, planning, and prioritization capabilities.
Ability to work independently while driving collaboration across teams.
Understanding of change management and service delivery best practices.
Strong analytical and problem-solving abilities.
Proficiency with Microsoft Office applications.
EDI/B2B e-commerce knowledge is considered an asset.

ONE LAST THING

OpenText is more than a global technology leader - we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $72,160 - $108,240; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Manage a portfolio of enterprise managed services customers, serving as the primary relationship owner and ensuring contractual commitments, service levels, and customer satisfaction. Lead cross-functional delivery and governance, resolve issues and risks, report on performance, and drive service improvements, retention, and growth.

Requirements

Requires a bachelor's degree in a relevant business or technology discipline and 10+ years of professional experience, including 3–5 years in a customer-facing leadership role such as account management, program management, or customer success. Candidates should have enterprise service delivery experience, strong relationship and executive communication skills, and knowledge of cloud hosting, managed services, change management, and global delivery; EDI/B2B e-commerce knowledge is an asset.

Skills

Client Success Management
Enterprise Account Management
Managed Services
Cloud Hosting
Program Management
Executive Communication
Service Delivery
Service Level Management
Change Management
Risk Mitigation
Cross-Functional Leadership
Global Team Coordination
Performance Analysis
Continuous Improvement
EDI/B2B E-Commerce

Visa sponsorship

Not detected in the job text

Keywords

OpenText
Information Management
Artificial Intelligence
Managed Services
Cloud Hosting
Enterprise Customers
Client Success
Account Management
Program Management
Service Delivery
Service Level Commitments
Governance
Change Management
Moves, Adds, And Changes
Operational Risk
Executive Reporting
Global Delivery Organizations
Cross-Functional Teams
Customer Retention
Microsoft Office
EDI
B2B E-Commerce
Digital Transformation

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