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Added 1 month ago
IH
Manager | Clinical Operations
Interior Health Authority
Revelstoke, BC
- Full-time
The Manager, Clinical Operations is accountable for ensuring excellence in the provision of patient centered care within a defined clinical area(s). The Manager, Clinical Operations…
Added 1 month ago
WC
Warehouse Manager (Saskatoon, SK)
Wolseley Canada Inc.
Saskatoon, SK
- Full-time
Join the Saskatoon location as a Warehouse Manager and play a key role in leading daily warehouse operations. In this hands-on leadership position, you will oversee workflow, optimize…
Added 1 month ago
LT
Technical Recruiter
LMI Technologies
Vancouver, BC
- Full-time
Growth & Development: An annual Education Support Program for training and professional growth, plus annual performance reviews.
Added 1 month ago
E
Engineer in Training (EIT)
EllisDon
Calgary, AB
- Full-time
Reporting to the ENMAX Program Manager, the Engineer in Training (ENMAX Network, Distribution, Assets) will design distribution projects for Hardline Engineering clients. The E.I.T. will…
Added 1 month ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 1 month ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 1 month ago
TS
Site Superintendent Calgary
TalentSphere Staffing Solutions
AB · Edmonton, AB
- Full-time
Work with the Project Manager, develop and maintain master project schedule with input from subcontractors
Added 1 month ago
O
Sr. Client Success Services Program Manager
OpenText
Waterloo, ON
- Full-time
As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 1 month ago
Front Store Clerk
Neighbourly Pharmacy
Flin Flon, MB
Report customer feedback and concerns to the store manager
Added 1 month ago
OC
Community Counsellor
Options Community Services
Surrey, BC
- Up to $30.15 CAD / hour
- Part-time
Reporting to the Program Manager, the successful candidate will conduct client assessments to identify service needs and support skill development through personalized planning and…
Added 1 month ago
FC
Senior Client Services Manager
Fintel Connect
Vancouver, BC
- Full-time
Build an accurate picture of each manager's strengths and development gaps, and put plans in place against them.
Added 1 month ago
K
Senior Community Manager
Kabam
Vancouver, BC
- Full-time
Reporting to the Lead Community Manager, the Senior Community Manager will be one of the voices and faces of our flagship game Marvel Contest of Champions. They will be responsible for…
Added 1 month ago
Y
Youth Support Worker
YBC
Coquitlam, BC · Surrey, BC
- Up to $57,203.64 CAD / year
- Full-time
…transition points, with the community supports and life skill development they need for educational attainment and future success. Program delivery includes, but is not limited to, the…
Added 1 month ago
N
Manager, Payroll
Nutrien
Calgary, AB
- Full-time
Significant payroll experience with a current payroll certification. PCP (Payroll Compliance Practitioner) required; CPM (Certified Payroll Manager) strongly preferred.
Added 1 month ago
GD
DYNAMITE - Store Manager - Devonshire Mall
Groupe Dynamite, Inc Garage
Windsor, ON
- Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 1 month ago
H&
Real Estate Paralegal
Hall & Larocque LLP
Vancouver, BC
- Full-time
· Assist lawyers with commercial real estate transactions, including acquisitions, dispositions, leasing, and development matters as required
Added 1 month ago
SH
Room Division Supervisor | Full-time | Union Hotel
Silver Hotel Group
Toronto, ON
- Full-time
Provide coaching, feedback, and on-the-job training to team members to support performance, service excellence, and professional development.
Added 1 month ago
Software Engineering - Software Engineer - P2
OSI Maritime Systems
Burnaby, BC
Growth Opportunities: We invest in our employees' professional development and career growth with an annual employee driven development program.
Added 1 month ago
Software Engineering - Software Engineer - P3
OSI Maritime Systems
Burnaby, BC
Growth Opportunities: We invest in our employees' professional development and career growth with an annual employee driven development program.
Added 1 month ago
SR
Project Controller
Simpcw Resources Group
Kamloops 1, BC
- Full-time
…Controller to join our growing team. Reporting to the Project Manager, the Project Controller will be based in our Barriere, Clearwater or Kamloops, BC office, with preference given to…
Added 1 month ago
Senior Project Accountant | Construction
Turner Construction
Vancouver, BC
Professional development and career growth, through technical and soft-skills training, mentorship from experienced industry professionals, and exposure to a variety of projects, roles, and…
Added 1 month ago
WG
Warehouse Manager (Saskatoon, SK)
Wolseley Group
Saskatoon, SK
- Full-time
Join the Saskatoon location as a Warehouse Manager and play a key role in leading daily warehouse operations. In this hands-on leadership position, you will oversee workflow, optimize…
Added 1 month ago
OT
Complex Care Analyst - 12-month contract
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Complex Care Analyst will be reporting to the Manager, Member Experience & Relations, Complex Care.
Added 1 month ago
MR
Sales Team Lead
Match Retail
AB · Edmonton, AB
- Full-time
…ensuring the successful execution of the Nespresso Roadshow…
Added 1 month ago
MR
Sales Specialist
Match Retail
AB · Edmonton, AB
- Full-time
Collaborate with fellow team members to ensure positive customer experience and successful program execution.

OpenText

Sr. Client Success Services Program Manager

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Education: Bachelor’s degree
Experience: 8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
Posting language: English
Posted: Sep 21, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Client Success, Senior Program Manager

Waterloo, ON, CAN

Job Description

The Opportunity:

The OpenText Client Success Services (CSS) team is responsible for the delivery of Strategic Success Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business outcomes, and proactively impact the lifetime value of their OpenText solution.

Role Overview

As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client Success programs that drive Client adoption, value realization, retention, and growth across OpenText's Cloud portfolio.

In this role, you will be Client-obsessed and support Clients directly as required to ensure program success and are accountable to continue to iterate and innovate the services based on Client feedback and operational metrics. The Sr Program Manager, you will combine the disciplines of Client Success Management, CS Operations, Project/Program Management, and AI serving as a key contributor to the evolution and scalability of the Client Success organization.

You will partner with Client Success leaders, Sales, Product Management, Product Marketing, Support, Renewals, and Operations teams to define scalable Client engagement strategies, improve operational effectiveness, and deliver measurable business outcomes.

Skills And Qualifications

Required Experience

8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
5+ years leading complex, cross-functional strategic initiatives with measurable business outcomes.
Demonstrated experience designing and scaling Customer Success programs across onboarding, adoption, value realization, retention, renewals, and expansion.
Experience partnering with executive stakeholders across Customer Success, Sales, Product Management, Marketing, Support, Renewals, Finance, and Operations.

Program Management & Leadership Skills

Expert knowledge of program management methodologies, governance models, risk management, prioritization frameworks, and change management practices.
Exceptional stakeholder management and executive communication skills.
Demonstrated ability to influence and drive alignment without direct authority.

Customer Success & Client Lifecycle Expertise

Deep understanding of Customer Success operating models, customer journeys, success plans, adoption frameworks, and value realization methodologies.
Experience defining customer health frameworks, risk indicators, and expansion opportunity programs.

Data, Analytics & Operational Excellence

Strong understanding of customer success metrics including NRR, retention, adoption, customer health, renewal rates, and expansion performance.
Advanced ability to develop executive dashboards, KPIs, scorecards, and operational reporting frameworks.

Technology & AI Competencies

Experience with Gainsight, Salesforce, Dynamics, Tableau, Power BI, or similar platforms.
Experience evaluating and implementing AI-enabled solutions that improve customer experiences and operational efficiency.

Education & Certifications

Bachelor's degree required. MBA preferred.
PMP, Agile, Scrum, Prosci, or Customer Success certifications are strong assets.

Success Profile

The ideal candidate is a strategic, customer-obsessed leader who combines deep Customer Success expertise with strong program management discipline, operational excellence, data-driven decision-making, and executive influence.

Why This Role Matters

The Sr. Client Success Program Manager plays a critical role in enabling OpenText to scale Client Success efficiently by:

- Developing repeatable and measurable Client success programs
- Driving operational excellence through process optimization and automation
- Improving Client adoption, retention, and expansion outcomes
- Enhancing visibility through Client health and business insights
- Thought leadership and aligning Client journey strategies across product, marketing, sales, and Client success teams
- Enabling Client Success teams to focus on high-value Client interactions

Client Success Strategy & Program Management

- Lead the design, implementation, and continuous improvement of Client Success programs across the Client lifecycle
- Develop scalable frameworks supporting onboarding, adoption, value realization, renewal readiness, and expansion
- Establish program objectives, success criteria, governance models, and measurement plans
- Drive strategic initiatives that improve Client outcomes and organizational effectiveness
- Manage multiple cross-functional programs simultaneously while ensuring alignment with corporate objectives

Cross-Functional Leadership

- Serve as a strategic partner to Client Success, Sales, Product Management, Product Marketing, Support, Renewals, and Finance
- Facilitate alignment across teams involved in the Client lifecycle
- Lead working groups and program governance meetings
- Communicate program status, outcomes, risks, and recommendations to senior leadership
- Influence stakeholders without direct authority to drive successful execution

Client Journey & Lifecycle Management

- Design and optimize Client journeys for key SaaS Client segments
- Define lifecycle stages, Client milestones, and success outcomes
- Collaborate with Product Marketing and Client Success leadership to create scalable engagement strategies
- Identify opportunities to improve Client experiences, reduce friction, and increase adoption
- Establish lifecycle-based communication and engagement programs

Client Success Operations & Process Excellence

- Develop and improve Client Success processes, workflows, and operating models
- Identify opportunities for automation and process optimization
- Partner with Operations teams to enhance data quality, workflow efficiency, and reporting capabilities
- Define best practices and operational standards across the Client Success organization
- Support organizational change management and process adoption initiatives

Digital Success & Scalable Engagement

Develop and enhance digital Client engagement strategies that improve Client reach and effectiveness
Partner with Client Success, Product Marketing, and Digital teams to deliver scalable Client programs
Drive implementation of automated Client journeys and engagement campaigns
Measure the effectiveness of digital programs and recommend continuous improvements
Support segmentation strategies that align engagement models to Client needs and business value

Technology & Platform Enablement

Partner with operational teams to optimize Client Success technologies
Help define requirements for Client Success platforms, CRM systems, reporting tools, and digital engagement solutions
Support implementation and enhancement of systems that improve Client visibility and operational scalability
Promote effective use of Client data and platform capabilities across the organization

Data, Analytics & Business Insights

Define and manage key Client Success performance metrics and success indicators
Develop executive-level dashboards and reporting frameworks
Analyze Client health, adoption, retention, and engagement trends
Generate insights that influence business decisions and Client success strategies
Establish leading indicators to proactively identify Client risk and growth opportunities

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $92,300 - $138,500 plus commissions; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Sr. Client Success Services Program Manager will design and implement scalable programs to drive client adoption, value realization, and retention across the cloud portfolio. They will lead cross-functional initiatives and collaborate with internal teams to optimize operational effectiveness and client engagement strategies.

Requirements

Candidates must have 8+ years of experience in program management or customer success within a B2B software environment, including 5+ years leading complex cross-functional initiatives. A bachelor's degree is required, with preference given to those holding an MBA or relevant professional certifications like PMP or Scrum.

Skills

Program management
Customer success
SaaS operations
Cross-functional leadership
Stakeholder management
Customer lifecycle management
Data analytics
KPI development
Change management
Risk management
AI-enabled solutions
Gainsight
Salesforce
Tableau
Power BI
Strategic planning

Benefits

Health benefits
Paid time off
Vacation entitlement
Commission compensation

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Customer Success
SaaS
Cloud
B2B
AI
Gainsight
Salesforce
Dynamics
Tableau
Power BI
NRR
KPIs
Change Management
Risk Management
Governance
Onboarding
Value Realization
Retention
Expansion
Operational Excellence
Digital Transformation
PMP
Agile
Scrum
Prosci
Customer Health
Automation
Workflow Optimization
Strategic Initiatives

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