Find work in Canada.

331,089 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 1 min ago
Project Manager
HRbrain Inc.
Montreal, QC
Contract
Senior Project Manager, you will join the Strategic Initiatives Delivery team within Architecture, Data & Analytics to manage delivery of medium to large scale projects working…
Added 2 mins ago
Strategic Sales Capability Consultant
Manulife
Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
Reporting to the Manager, Sales Learning and Development, the Strategic Sales Capability Consultant collaborates with Sales, Marketing, and key stakeholders to align learning, capability,…
Added 17 mins ago
Regional Manager – Engineering Operations and Business Development
Grade Separation Systems
Toronto, ON · North York, ON
Full-time
…employee development, client relationships, recruitment, and business development. The successful candidate will be responsible for strengthening the existing team, expanding the office’s…
Added 17 mins ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
…people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to…
Added 17 mins ago
Executive Operations Coordinator
Fundmetric
Halifax, NS
Full-time
Fundmetric builds fundraising intelligence for universities and foundations. We turn donor data into predictions, appeals and dashboards that help advancement teams raise more with fewer…
Added 17 mins ago
Technical Recruiter
LMI Technologies
Vancouver, BC
Full-time
…a focus on delivering great candidate experience and hiring manager partnership, the ideal partner thrives in a fast-paced technology environment that embraces teamwork and shared…
Added 17 mins ago
Software Engineering Manager
Spellbook
Remote, Canada
Full-time · Remote
We’re looking for an Engineering Manager to lead a small team building AI products for legal professionals. This is a technical leadership role with responsibility for product outcomes,…
Added 17 mins ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
…organizations build success plans that create value, improve business outcomes, and proactively impact the lifetime value of their OpenText…
Added 17 mins ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
…organizations build success plans that create value, improve business outcomes, and proactively impact the lifetime value of their OpenText…
Added 31 mins ago
Transaction Services, Manager
PwC Canada
Toronto, ON
Full-time
As a Transaction Services Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency.…
Added 31 mins ago
Sr. Client Success Services Program Manager
OpenText
Waterloo, ON
Full-time
…organizations build success plans that create value, improve business outcomes, and proactively impact the lifetime value of their OpenText…
Added 31 mins ago
TikTok Commerce - Senior Operation Manager
TikTok
Toronto, ON
Full-time
- Partners acquisition and onboarding: identify potential partners, build onboarding solutions (including business model suggestions, creator affiliation, partners education) and set up…
Added 1 hour ago
Manager, Payroll
Nutrien
Calgary, AB
Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 1 hour ago
Assistant Manager, Uplands Drive
Mark's
Nanaimo, BC
Full-time
Leads the B2B Mark’s Commercial Business function including order entry and management and coaching team to ensure accurate and timely ordering and delivery to customer.
Added 1 hour ago
Senior Account Manager - Health and Safety
Lifemark Health Group
Toronto, ON · Brampton, ON
$80,000 to $120,000 CAD / year
Full-time
Lifemark is seeking an experienced, commercially minded Senior Account Manager to accelerate the growth of our Occupational Health business across Ontario. Reporting to the VP, Sales…
Added 1 hour ago
Gestionnaire principal(e) de propriété / Senior Property Manager
JLL
Montreal, QC · CAN-CLIENT Montreal-Place Montreal Trust
Full-time
The Senior Property Manager will provide strategic and operational oversight for a portfolio of major assets in
Added 1 hour ago
Senior Manager, Product Marketing
Benevity
Remote, Canada
Full-time · Remote
As a seasoned product marketer and leader, you possess a knack for being able to identify business and market needs, conduct research and build strategic plans, craft compelling messaging…
Added 1 hour ago
Manager, Human Resources (Calgary or Edmonton)
Indigo Books & Music
Calgary, AB
$90,000 to $110,000 CAD / year
Full-time
The Manager, Human Resources – Retail partners with regional retail leadership teams and client groups to foster a high-performance culture by embedding and elevating exceptional HR…
Added 1 hour ago
Gestionnaire En Finance D’investissement
Aston Carter
Montreal, QC
$65 to $70 CAD / hour
Contract
Added 1 hour ago
DYNAMITE - Store Manager - Devonshire Mall
Groupe Dynamite, Inc Garage
Windsor, ON
Full-time
Reporting to the District Manager, your main focus as Store Manager is to promote a positive shopping experience and build loyal customer relationships. You produce outstanding business…
Added 1 hour ago
Campaign Manager
Insight Global
Toronto, ON · North York, ON
Full-time
…Advertising. • 3-4+ years of hands-on experience with Campaign Manager 360 (CM360). • Experience trafficking digital advertising campaigns and managing creative assets. • Strong…
Added 1 hour ago
Supervisor, Corporate Security
Town of Whitby
Whitby, ON
Full-time
Reporting to the Senior Manager, Security & Enforcement Services, the Supervisor of Corporate Security is responsible for the management and administration of the security operations for…
Added 1 hour ago
Sr Sales and Operations Coordinator
Herc Rentals
Hamilton, ON
Full-time
Generate, process, analyze and review the daily business reports
Added 1 hour ago
Associate Program Analyst (New Grad)
Okta
Toronto, ON
Reporting to the Senior Manager of Program Management & Planning, this role will support the Global Customer Support program management team by assisting with administrative tasks, data…
Added 1 hour ago
Senior Project Accountant | Construction
Turner Construction
Vancouver, BC
…professionals, and exposure to a variety of projects, roles, and business…

OpenText

Sr. Client Success Services Program Manager

Waterloo, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Education: Bachelor’s degree
Experience: 8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Client Success, Senior Program Manager

Waterloo, ON, CAN

Job Description

The Opportunity:

The OpenText Client Success Services (CSS) team is responsible for the delivery of Strategic Success Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business outcomes, and proactively impact the lifetime value of their OpenText solution.

Role Overview

As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client Success programs that drive Client adoption, value realization, retention, and growth across OpenText's Cloud portfolio.

In this role, you will be Client-obsessed and support Clients directly as required to ensure program success and are accountable to continue to iterate and innovate the services based on Client feedback and operational metrics. The Sr Program Manager, you will combine the disciplines of Client Success Management, CS Operations, Project/Program Management, and AI serving as a key contributor to the evolution and scalability of the Client Success organization.

You will partner with Client Success leaders, Sales, Product Management, Product Marketing, Support, Renewals, and Operations teams to define scalable Client engagement strategies, improve operational effectiveness, and deliver measurable business outcomes.

Skills And Qualifications

Required Experience

8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
5+ years leading complex, cross-functional strategic initiatives with measurable business outcomes.
Demonstrated experience designing and scaling Customer Success programs across onboarding, adoption, value realization, retention, renewals, and expansion.
Experience partnering with executive stakeholders across Customer Success, Sales, Product Management, Marketing, Support, Renewals, Finance, and Operations.

Program Management & Leadership Skills

Expert knowledge of program management methodologies, governance models, risk management, prioritization frameworks, and change management practices.
Exceptional stakeholder management and executive communication skills.
Demonstrated ability to influence and drive alignment without direct authority.

Customer Success & Client Lifecycle Expertise

Deep understanding of Customer Success operating models, customer journeys, success plans, adoption frameworks, and value realization methodologies.
Experience defining customer health frameworks, risk indicators, and expansion opportunity programs.

Data, Analytics & Operational Excellence

Strong understanding of customer success metrics including NRR, retention, adoption, customer health, renewal rates, and expansion performance.
Advanced ability to develop executive dashboards, KPIs, scorecards, and operational reporting frameworks.

Technology & AI Competencies

Experience with Gainsight, Salesforce, Dynamics, Tableau, Power BI, or similar platforms.
Experience evaluating and implementing AI-enabled solutions that improve customer experiences and operational efficiency.

Education & Certifications

Bachelor's degree required. MBA preferred.
PMP, Agile, Scrum, Prosci, or Customer Success certifications are strong assets.

Success Profile

The ideal candidate is a strategic, customer-obsessed leader who combines deep Customer Success expertise with strong program management discipline, operational excellence, data-driven decision-making, and executive influence.

Why This Role Matters

The Sr. Client Success Program Manager plays a critical role in enabling OpenText to scale Client Success efficiently by:

Developing repeatable and measurable Client success programs
Driving operational excellence through process optimization and automation
Improving Client adoption, retention, and expansion outcomes
Enhancing visibility through Client health and business insights
Thought leadership and aligning Client journey strategies across product, marketing, sales, and Client success teams
Enabling Client Success teams to focus on high-value Client interactions

Client Success Strategy & Program Management

Lead the design, implementation, and continuous improvement of Client Success programs across the Client lifecycle
Develop scalable frameworks supporting onboarding, adoption, value realization, renewal readiness, and expansion
Establish program objectives, success criteria, governance models, and measurement plans
Drive strategic initiatives that improve Client outcomes and organizational effectiveness
Manage multiple cross-functional programs simultaneously while ensuring alignment with corporate objectives

Cross-Functional Leadership

Serve as a strategic partner to Client Success, Sales, Product Management, Product Marketing, Support, Renewals, and Finance
Facilitate alignment across teams involved in the Client lifecycle
Lead working groups and program governance meetings
Communicate program status, outcomes, risks, and recommendations to senior leadership
Influence stakeholders without direct authority to drive successful execution

Client Journey & Lifecycle Management

Design and optimize Client journeys for key SaaS Client segments
Define lifecycle stages, Client milestones, and success outcomes
Collaborate with Product Marketing and Client Success leadership to create scalable engagement strategies
Identify opportunities to improve Client experiences, reduce friction, and increase adoption
Establish lifecycle-based communication and engagement programs

Client Success Operations & Process Excellence

Develop and improve Client Success processes, workflows, and operating models
Identify opportunities for automation and process optimization
Partner with Operations teams to enhance data quality, workflow efficiency, and reporting capabilities
Define best practices and operational standards across the Client Success organization
Support organizational change management and process adoption initiatives

Digital Success & Scalable Engagement

Develop and enhance digital Client engagement strategies that improve Client reach and effectiveness
Partner with Client Success, Product Marketing, and Digital teams to deliver scalable Client programs
Drive implementation of automated Client journeys and engagement campaigns
Measure the effectiveness of digital programs and recommend continuous improvements
Support segmentation strategies that align engagement models to Client needs and business value

Technology & Platform Enablement

Partner with operational teams to optimize Client Success technologies
Help define requirements for Client Success platforms, CRM systems, reporting tools, and digital engagement solutions
Support implementation and enhancement of systems that improve Client visibility and operational scalability
Promote effective use of Client data and platform capabilities across the organization

Data, Analytics & Business Insights

Define and manage key Client Success performance metrics and success indicators
Develop executive-level dashboards and reporting frameworks
Analyze Client health, adoption, retention, and engagement trends
Generate insights that influence business decisions and Client success strategies
Establish leading indicators to proactively identify Client risk and growth opportunities

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $92,300 - $138,500 plus commissions; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply About employer

More about this job

Responsibilities

The Sr. Client Success Services Program Manager will design and implement scalable programs to drive client adoption, value realization, and retention across the cloud portfolio. They will lead cross-functional initiatives and collaborate with internal teams to optimize operational effectiveness and client engagement strategies.

Requirements

Candidates must have 8+ years of experience in program management or customer success within a B2B software environment, including 5+ years leading complex cross-functional initiatives. A bachelor's degree is required, with preference given to those holding an MBA or relevant professional certifications like PMP or Scrum.

Skills

Program management
Customer success
SaaS operations
Cross-functional leadership
Stakeholder management
Customer lifecycle management
Data analytics
KPI development
Change management
Risk management
AI-enabled solutions
Gainsight
Salesforce
Tableau
Power BI
Strategic planning

Benefits

Health benefits
Paid time off
Vacation entitlement
Commission compensation

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Customer Success
SaaS
Cloud
B2B
AI
Gainsight
Salesforce
Dynamics
Tableau
Power BI
NRR
KPIs
Change Management
Risk Management
Governance
Onboarding
Value Realization
Retention
Expansion
Operational Excellence
Digital Transformation
PMP
Agile
Scrum
Prosci
Customer Health
Automation
Workflow Optimization
Strategic Initiatives

Report this job