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Added 3 hours ago
Director, Regional Marketing - 12 Month FTC (Hybrid)
Nitro
Toronto, ON
8+ years of B2B marketing experience, ideally in SaaS, technology, revenue marketing, regional marketing, field marketing, demand generation, or partner/channel marketing.
Added 10 hours ago
Conference Project Manager
MCI Canada
Toronto, ON
Full-time
Stay current on event technology, association platforms, digital engagement, analytics, and AI; recommend fit-for-purpose solutions.
Added 11 hours ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
…issues, and contribute to projects that shape the future of digital…
Added 11 hours ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
…issues, and contribute to projects that shape the future of digital…
Added 11 hours ago
Sr. Client Success Services Program Manager
OpenText
Waterloo, ON
Full-time
…issues, and contribute to projects that shape the future of digital…
Added 13 hours ago
Marketing Engineer & Director of AEO
Notified
Toronto, ON
Full-time
We are Notified, the only technology partner dedicated to both investor relations and public relations professionals. We help our clients control and amplify the corporate narrative. Our…
Added 14 hours ago
Content Specialist: Linear Channels
Newfoundland Capital Corporation Limited
Montreal, QC
Contract
At Stingray, creativity, collaboration, and innovative technology are at the core of our DNA. Are you ready to rock your career by joining a fast-growing company and a team of music…
Added 15 hours ago
Manager, Event Programming and Education
Canadian Association of Defence and Security Industries (CADSI)
Ottawa, ON
Full-time
Reporting to the Director, Event Operations, this role is responsible for helping shape event agendas, coordinating speaker programs, supporting subject matter experts (SMEs), managing…
Added 15 hours ago
Senior Campaign Manager, Social
Initiative
Toronto, ON
Full-time
Develop best in class deliverables/reporting to clients, from available technology platforms and services.
Added 15 hours ago
Marketing Engineer & Director of AEO
Equiniti
Toronto, ON
Full-time
We are Notified, the only technology partner dedicated to both investor relations and public relations professionals. We help our clients control and amplify the corporate narrative. Our…
Added 16 hours ago
Senior Director, Product Owner, Journey Orchestration
CIBC
Toronto, ON
Full-time
…ownership, product management, or strategic delivery within complex technology or digital environments. It’s an asset if you have experience supporting marketing technology,…
Added 16 hours ago
Community & Events Manager
Kelowna Innovation Centre
Kelowna, BC
Full-time
Confident working with digital platforms, social media, and basic A/V technology.
Added 17 hours ago
Sr Manager, EV Network Development
Toronto Parking Authority
Toronto, ON
Full-time
Reporting to the Director, Parking Development, this position will drive product planning, execution and delivery of new and emerging mobility and technology services, transforming Toronto…
Added 17 hours ago
Marketing Manager
Zeifmans
Toronto, ON
$90,000 to $120,000 CAD / year
Full-time
Reporting to the Director of Operations, the Marketing Manager works closely with the Marketing Committee to develop and drive Zeifmans’ marketing strategy to build brand awareness, expand…
Added 18 hours ago
Creative Director - Mississauga
Photon
Vancouver, BC
Develop creative concepts and campaigns across digital, social media, advertising, print, video, events, and other relevant platforms.
Added 21 hours ago
Events & Digital Marketing Specialist
OntarioMD
Toronto, ON
Full-time
The Event & Digital Marketing Specialist will work with the Manager, Events and Director, Marketing & Communications on prioritizing the execution of tactics for event, product/service and…
Added 1 day ago
Finance Manager
TREEFROG THERAPEUTICS
Canada
Previous experience working in a marketing, creative, or digital agency is highly preferred
Added 13 days ago
Director, AI Content Studio
Loblaw Companies Limited
Toronto, ON
Full-time
…This is not a strategy-only or oversight-only mandate. The Director will be expected to produce work directly, shape the workflows, lead a lean team, and teach others as AI production…
Added 4 days ago
Associate Director, Business Services
Okanagan College
Kelowna, BC
Operating within a complex, unionized, and publicly funded environment, the Associate Director supports service modernization, digital transformation, business continuity, and operational…
Added 4 days ago
Senior Digital Marketing Manager
Church & Dwight Co., Inc.
Mississauga, ON
Full-time
Church & Dwight Canada is seeking a strategic, innovative, and results-driven Senior Digital Marketing Manager to lead the evolution of our digital marketing and eCommerce strategy across…
Added 3 days ago
Directeur(trice) associé(e), Analyse des données et perspectives d'affaires / Associate Director, Business Insights Analyst
Merck Canada
Kirkland, QC
Full-time
Collaborer avec des équipes interfonctionnelles - notamment le marketing, les prévisions, l'omnicanal, la science des données et les technologies d'affaires - afin de fournir des…
Added 3 days ago
Director, Marketing Technology & Digital Platforms
TALTEK | TALENT in TECHNOLOGY
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Our client is looking for a Director, Marketing Technology & Digital Platforms to lead the technology ecosystem powering our global marketing and growth engine.
Added 4 days ago
SEO Strategist (Remote Canada) - Future Opening
Directive
Remote, Canada
Full-time · Remote
Directive Consulting is the leading B2B marketing agency for brands that are serious about the metrics that matter most.
Added 3 days ago
Director of User Experience
Havas CX Canada
Toronto, ON
$65 to $90 CAD / hour
Contract
Havas CX is looking for a UX Director to join our Experience Design team. In this role, you will lead UX strategy and delivery across web, mobile, and enterprise platforms while partnering…
Added 4 days ago
Art Director
Benevity
Remote, Canada
$98,600 to $135,520 CAD / year
Full-time · Remote
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering,…

OpenText

Sr. Client Success Services Program Manager

Waterloo, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Education: Bachelor’s degree
Experience: 8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Client Success, Senior Program Manager

Waterloo, ON, CAN

Job Description

The Opportunity:

The OpenText Client Success Services (CSS) team is responsible for the delivery of Strategic Success Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business outcomes, and proactively impact the lifetime value of their OpenText solution.

Role Overview

As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client Success programs that drive Client adoption, value realization, retention, and growth across OpenText's Cloud portfolio.

In this role, you will be Client-obsessed and support Clients directly as required to ensure program success and are accountable to continue to iterate and innovate the services based on Client feedback and operational metrics. The Sr Program Manager, you will combine the disciplines of Client Success Management, CS Operations, Project/Program Management, and AI serving as a key contributor to the evolution and scalability of the Client Success organization.

You will partner with Client Success leaders, Sales, Product Management, Product Marketing, Support, Renewals, and Operations teams to define scalable Client engagement strategies, improve operational effectiveness, and deliver measurable business outcomes.

Skills And Qualifications

Required Experience

8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
5+ years leading complex, cross-functional strategic initiatives with measurable business outcomes.
Demonstrated experience designing and scaling Customer Success programs across onboarding, adoption, value realization, retention, renewals, and expansion.
Experience partnering with executive stakeholders across Customer Success, Sales, Product Management, Marketing, Support, Renewals, Finance, and Operations.

Program Management & Leadership Skills

Expert knowledge of program management methodologies, governance models, risk management, prioritization frameworks, and change management practices.
Exceptional stakeholder management and executive communication skills.
Demonstrated ability to influence and drive alignment without direct authority.

Customer Success & Client Lifecycle Expertise

Deep understanding of Customer Success operating models, customer journeys, success plans, adoption frameworks, and value realization methodologies.
Experience defining customer health frameworks, risk indicators, and expansion opportunity programs.

Data, Analytics & Operational Excellence

Strong understanding of customer success metrics including NRR, retention, adoption, customer health, renewal rates, and expansion performance.
Advanced ability to develop executive dashboards, KPIs, scorecards, and operational reporting frameworks.

Technology & AI Competencies

Experience with Gainsight, Salesforce, Dynamics, Tableau, Power BI, or similar platforms.
Experience evaluating and implementing AI-enabled solutions that improve customer experiences and operational efficiency.

Education & Certifications

Bachelor's degree required. MBA preferred.
PMP, Agile, Scrum, Prosci, or Customer Success certifications are strong assets.

Success Profile

The ideal candidate is a strategic, customer-obsessed leader who combines deep Customer Success expertise with strong program management discipline, operational excellence, data-driven decision-making, and executive influence.

Why This Role Matters

The Sr. Client Success Program Manager plays a critical role in enabling OpenText to scale Client Success efficiently by:

Developing repeatable and measurable Client success programs
Driving operational excellence through process optimization and automation
Improving Client adoption, retention, and expansion outcomes
Enhancing visibility through Client health and business insights
Thought leadership and aligning Client journey strategies across product, marketing, sales, and Client success teams
Enabling Client Success teams to focus on high-value Client interactions

Client Success Strategy & Program Management

Lead the design, implementation, and continuous improvement of Client Success programs across the Client lifecycle
Develop scalable frameworks supporting onboarding, adoption, value realization, renewal readiness, and expansion
Establish program objectives, success criteria, governance models, and measurement plans
Drive strategic initiatives that improve Client outcomes and organizational effectiveness
Manage multiple cross-functional programs simultaneously while ensuring alignment with corporate objectives

Cross-Functional Leadership

Serve as a strategic partner to Client Success, Sales, Product Management, Product Marketing, Support, Renewals, and Finance
Facilitate alignment across teams involved in the Client lifecycle
Lead working groups and program governance meetings
Communicate program status, outcomes, risks, and recommendations to senior leadership
Influence stakeholders without direct authority to drive successful execution

Client Journey & Lifecycle Management

Design and optimize Client journeys for key SaaS Client segments
Define lifecycle stages, Client milestones, and success outcomes
Collaborate with Product Marketing and Client Success leadership to create scalable engagement strategies
Identify opportunities to improve Client experiences, reduce friction, and increase adoption
Establish lifecycle-based communication and engagement programs

Client Success Operations & Process Excellence

Develop and improve Client Success processes, workflows, and operating models
Identify opportunities for automation and process optimization
Partner with Operations teams to enhance data quality, workflow efficiency, and reporting capabilities
Define best practices and operational standards across the Client Success organization
Support organizational change management and process adoption initiatives

Digital Success & Scalable Engagement

Develop and enhance digital Client engagement strategies that improve Client reach and effectiveness
Partner with Client Success, Product Marketing, and Digital teams to deliver scalable Client programs
Drive implementation of automated Client journeys and engagement campaigns
Measure the effectiveness of digital programs and recommend continuous improvements
Support segmentation strategies that align engagement models to Client needs and business value

Technology & Platform Enablement

Partner with operational teams to optimize Client Success technologies
Help define requirements for Client Success platforms, CRM systems, reporting tools, and digital engagement solutions
Support implementation and enhancement of systems that improve Client visibility and operational scalability
Promote effective use of Client data and platform capabilities across the organization

Data, Analytics & Business Insights

Define and manage key Client Success performance metrics and success indicators
Develop executive-level dashboards and reporting frameworks
Analyze Client health, adoption, retention, and engagement trends
Generate insights that influence business decisions and Client success strategies
Establish leading indicators to proactively identify Client risk and growth opportunities

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $92,300 - $138,500 plus commissions; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Sr. Client Success Services Program Manager will design and implement scalable programs to drive client adoption, value realization, and retention across the cloud portfolio. They will lead cross-functional initiatives and collaborate with internal teams to optimize operational effectiveness and client engagement strategies.

Requirements

Candidates must have 8+ years of experience in program management or customer success within a B2B software environment, including 5+ years leading complex cross-functional initiatives. A bachelor's degree is required, with preference given to those holding an MBA or relevant professional certifications like PMP or Scrum.

Skills

Program management
Customer success
SaaS operations
Cross-functional leadership
Stakeholder management
Customer lifecycle management
Data analytics
KPI development
Change management
Risk management
AI-enabled solutions
Gainsight
Salesforce
Tableau
Power BI
Strategic planning

Benefits

Health benefits
Paid time off
Vacation entitlement
Commission compensation

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Customer Success
SaaS
Cloud
B2B
AI
Gainsight
Salesforce
Dynamics
Tableau
Power BI
NRR
KPIs
Change Management
Risk Management
Governance
Onboarding
Value Realization
Retention
Expansion
Operational Excellence
Digital Transformation
PMP
Agile
Scrum
Prosci
Customer Health
Automation
Workflow Optimization
Strategic Initiatives

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