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Added 10 mins ago
Junior Associate Director, Business Data Office, Client Onboarding Solutions
MUFG Investor Services
Halifax, NS
Full-time
Participate in multiple initiatives with Technology, Product and other stakeholders to digitize and automate the ingestion and maintenance of client and investor data.
Added 10 mins ago
Product Operations Manager
Indigo
Calgary, AB
$42,500 to $69,000 CAD / year
Full-time
The Product Operations Manager translates Indigo’s visual merchandising priorities into locally relevant execution, strengthening community connection and brand affinity while delivering a…
Added 10 mins ago
Director of Engineering
Cryopak
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Cryopak Industries Inc. is seeking a hands-on Engineering Director to lead the design, development, validation, and continuous improvement of temperature-controlled packaging solutions for…
Added 11 mins ago
Senior Product Manager, WinZip
COREL
Canada
$130,000 to $160,000 CAD / year
Full-time
We are transforming the WinZip portfolio, and we are hiring a Senior Product Manager in Canada to help lead that shift. You will own product areas end-to-end: roadmap, execution, and…
Added 11 mins ago
Enterprise Sales for Canada - Merchant Services - Executive Director
JPMorgan Chase & Co.
Toronto, ON
Full-time
As Executive Director, Enterprise Sales for Canada within Merchant Services, you will lead a team responsible for driving accelerated growth across the largest Merchant Services portfolio…
Added 26 mins ago
Audiologist or Hearing Instrument Practitioner - Whitby, ON
Sonova AG
Whitby, ON
Providing an exceptional client experience focused on client counselling, product education, and recommendation
Added 26 mins ago
Project Engineer (Open to New Graduates)
Wonderbrands
Toronto, ON · Etobicoke, ON
Other
Reporting directly to the Director of Engineering, you will work on a diverse portfolio of projects ranging from plant expansions and production capacity growth to major infrastructure…
Added 26 mins ago
Project Engineer
Wonderbrands
Toronto, ON · Etobicoke, ON
Other
Reporting directly to the Director of Engineering, you will work on a diverse portfolio of projects ranging from plant expansions and production capacity growth to major infrastructure…
Added 26 mins ago
Director, P&T Operations - Incident Management & Risk
Lightspeed Commerce, Inc.
Remote, Canada
Full-time · Remote
We're looking for a Director, P&T Operations - Incident Management & Risk to join our Product & Technology Operations team.
Added 40 mins ago
Business Development Manager - Auto Finance
ifinance Canada
Vancouver, BC
Full-time
Reporting to the Principal Director of Business Development and Marketing, the BDM is responsible for driving revenue growth by qualifying and closing qualified leads across the Vancouver…
Added 40 mins ago
Business development manager - Medicard
ifinance Canada
Vancouver, BC
Full-time
Reporting to the Principal Director of Business Development and Marketing, the BDM is responsible for driving revenue growth by qualifying and closing qualified leads across the Vancouver…
Added 40 mins ago
Director, Agency Sales
Loblaw Digital
Toronto, ON
Full-time
…more effectively. Our dynamic team bridges loyalty, media, product, analytics, insights and strategy disciplines for integrated planning that empowers our own brands and those of our…
Added 40 mins ago
Manager, Inventory Partnerships-Gestionnaire, Partenariats d'inventaire
Klever
Montreal, QC
Full-time
Reporting to our Director of Programmatic Strategy, this person will own relationships with publishers, SSPs, private marketplace partners, data vendors and others. They will work with Ad…
Added 40 mins ago
Technical Services Manager
Pillar5 Pharma Inc.
Arnprior, ON
$110,000 to $135,000 CAD / year
Full-time
…resolution of complex formulation-related issues. Reporting to the Director, Technical Services and Projects, the Manager of Technical services will also lead product exits and other…
Added 41 mins ago
Multi-Scope Draftsperson
State Window Corporation
Vaughan, ON
…provider of full envelope façade solutions. Our innovative product line includes high-performance glass window walls, Uni-Wall systems, curtain walls, cladding, window inserts and balcony…
Added 56 mins ago
Sales Manager I - Hospitality
Meubles Foliot - Foliot Furniture
Saint-Jérôme, QC
Full-time
We're currently looking for a Sales Manager to join our dynamic team. Reporting to the Director of Sales, this individual will act as a product expert, consultant, and relationship-builder.…
Added 56 mins ago
Sr. Director, Insurance and Simplii Finance
CIBC
Toronto, ON
Full-time
The Sr. Director, Insurance and Simplii Finance is responsible for financial requirements of the following groups: Insurance, Simplii, Marketing, Digital Platforms & Client Engagement, and…
Added 56 mins ago
Head of Merchandising
CHANEL
Toronto, ON
Full-time
You will oversee all fashion categories throughout the CA region, developing and implementing the product and sales strategy, collaborating across multiple functions, and playing an…
Added 56 mins ago
Staff Analyst
Altice USA
Toronto, ON
…successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our…
Added 1 hour ago
Food & Beverage Operations Director
Starwood Hotels
Mayfair, SK
Full-time
…inspiring and commercially driven Food & Beverage Operations Director to lead our operation. You will be responsible for the overall performance of our F&B outlets, combining exceptional…
Added 1 hour ago
Account Executive
KERRIDGE COMMERCIAL SYSTEMS CORP
Oakville, ON
Full-time
To maximize revenue generation for new business through upselling the company’s product catalogue and maximising contract length
Added 1 hour ago
Talent and Business Operations Manager, Stores
Sephora
Kitchener, ON
…Sephora’s operational standards. Reporting directly to the Store Director and collaborating closely with the Client Experience and Beauty Services Managers, you will also manage a team that…
Added 1 hour ago
Director of Sales
Giftagram
Toronto, ON
Full-time
Work with Curation, Merchandise, Operations and Product to ensure proposed solutions are commercially sound and operationally achievable.
Added 1 hour ago
Director of Visual Merchandising
FIKA Company
Toronto, ON
$105,000 to $125,000 CAD / year
Full-time
At FIKA, retail is more than a transaction - it’s an experience that makes people feel something. The Director, Visual Merchandising leads the creative and strategic vision for how FIKA’s…
Added 1 hour ago
Head of Merchandising
CHANEL
Toronto, ON
Full-time
You will oversee all fashion categories throughout the CA region, developing and implementing the product and sales strategy, collaborating across multiple functions, and playing an…

OpenText

Sr. Client Success Services Program Manager

Waterloo, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Education: Bachelor’s degree
Experience: 8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
Posting language: English
Posted: Sep 21, 2026

Apply About employer

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Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Client Success, Senior Program Manager

Waterloo, ON, CAN

Job Description

The Opportunity:

The OpenText Client Success Services (CSS) team is responsible for the delivery of Strategic Success Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business outcomes, and proactively impact the lifetime value of their OpenText solution.

Role Overview

As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client Success programs that drive Client adoption, value realization, retention, and growth across OpenText's Cloud portfolio.

In this role, you will be Client-obsessed and support Clients directly as required to ensure program success and are accountable to continue to iterate and innovate the services based on Client feedback and operational metrics. The Sr Program Manager, you will combine the disciplines of Client Success Management, CS Operations, Project/Program Management, and AI serving as a key contributor to the evolution and scalability of the Client Success organization.

You will partner with Client Success leaders, Sales, Product Management, Product Marketing, Support, Renewals, and Operations teams to define scalable Client engagement strategies, improve operational effectiveness, and deliver measurable business outcomes.

Skills And Qualifications

Required Experience

8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
5+ years leading complex, cross-functional strategic initiatives with measurable business outcomes.
Demonstrated experience designing and scaling Customer Success programs across onboarding, adoption, value realization, retention, renewals, and expansion.
Experience partnering with executive stakeholders across Customer Success, Sales, Product Management, Marketing, Support, Renewals, Finance, and Operations.

Program Management & Leadership Skills

Expert knowledge of program management methodologies, governance models, risk management, prioritization frameworks, and change management practices.
Exceptional stakeholder management and executive communication skills.
Demonstrated ability to influence and drive alignment without direct authority.

Customer Success & Client Lifecycle Expertise

Deep understanding of Customer Success operating models, customer journeys, success plans, adoption frameworks, and value realization methodologies.
Experience defining customer health frameworks, risk indicators, and expansion opportunity programs.

Data, Analytics & Operational Excellence

Strong understanding of customer success metrics including NRR, retention, adoption, customer health, renewal rates, and expansion performance.
Advanced ability to develop executive dashboards, KPIs, scorecards, and operational reporting frameworks.

Technology & AI Competencies

Experience with Gainsight, Salesforce, Dynamics, Tableau, Power BI, or similar platforms.
Experience evaluating and implementing AI-enabled solutions that improve customer experiences and operational efficiency.

Education & Certifications

Bachelor's degree required. MBA preferred.
PMP, Agile, Scrum, Prosci, or Customer Success certifications are strong assets.

Success Profile

The ideal candidate is a strategic, customer-obsessed leader who combines deep Customer Success expertise with strong program management discipline, operational excellence, data-driven decision-making, and executive influence.

Why This Role Matters

The Sr. Client Success Program Manager plays a critical role in enabling OpenText to scale Client Success efficiently by:

Developing repeatable and measurable Client success programs
Driving operational excellence through process optimization and automation
Improving Client adoption, retention, and expansion outcomes
Enhancing visibility through Client health and business insights
Thought leadership and aligning Client journey strategies across product, marketing, sales, and Client success teams
Enabling Client Success teams to focus on high-value Client interactions

Client Success Strategy & Program Management

Lead the design, implementation, and continuous improvement of Client Success programs across the Client lifecycle
Develop scalable frameworks supporting onboarding, adoption, value realization, renewal readiness, and expansion
Establish program objectives, success criteria, governance models, and measurement plans
Drive strategic initiatives that improve Client outcomes and organizational effectiveness
Manage multiple cross-functional programs simultaneously while ensuring alignment with corporate objectives

Cross-Functional Leadership

Serve as a strategic partner to Client Success, Sales, Product Management, Product Marketing, Support, Renewals, and Finance
Facilitate alignment across teams involved in the Client lifecycle
Lead working groups and program governance meetings
Communicate program status, outcomes, risks, and recommendations to senior leadership
Influence stakeholders without direct authority to drive successful execution

Client Journey & Lifecycle Management

Design and optimize Client journeys for key SaaS Client segments
Define lifecycle stages, Client milestones, and success outcomes
Collaborate with Product Marketing and Client Success leadership to create scalable engagement strategies
Identify opportunities to improve Client experiences, reduce friction, and increase adoption
Establish lifecycle-based communication and engagement programs

Client Success Operations & Process Excellence

Develop and improve Client Success processes, workflows, and operating models
Identify opportunities for automation and process optimization
Partner with Operations teams to enhance data quality, workflow efficiency, and reporting capabilities
Define best practices and operational standards across the Client Success organization
Support organizational change management and process adoption initiatives

Digital Success & Scalable Engagement

Develop and enhance digital Client engagement strategies that improve Client reach and effectiveness
Partner with Client Success, Product Marketing, and Digital teams to deliver scalable Client programs
Drive implementation of automated Client journeys and engagement campaigns
Measure the effectiveness of digital programs and recommend continuous improvements
Support segmentation strategies that align engagement models to Client needs and business value

Technology & Platform Enablement

Partner with operational teams to optimize Client Success technologies
Help define requirements for Client Success platforms, CRM systems, reporting tools, and digital engagement solutions
Support implementation and enhancement of systems that improve Client visibility and operational scalability
Promote effective use of Client data and platform capabilities across the organization

Data, Analytics & Business Insights

Define and manage key Client Success performance metrics and success indicators
Develop executive-level dashboards and reporting frameworks
Analyze Client health, adoption, retention, and engagement trends
Generate insights that influence business decisions and Client success strategies
Establish leading indicators to proactively identify Client risk and growth opportunities

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $92,300 - $138,500 plus commissions; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Sr. Client Success Services Program Manager will design and implement scalable programs to drive client adoption, value realization, and retention across the cloud portfolio. They will lead cross-functional initiatives and collaborate with internal teams to optimize operational effectiveness and client engagement strategies.

Requirements

Candidates must have 8+ years of experience in program management or customer success within a B2B software environment, including 5+ years leading complex cross-functional initiatives. A bachelor's degree is required, with preference given to those holding an MBA or relevant professional certifications like PMP or Scrum.

Skills

Program management
Customer success
SaaS operations
Cross-functional leadership
Stakeholder management
Customer lifecycle management
Data analytics
KPI development
Change management
Risk management
AI-enabled solutions
Gainsight
Salesforce
Tableau
Power BI
Strategic planning

Benefits

Health benefits
Paid time off
Vacation entitlement
Commission compensation

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Customer Success
SaaS
Cloud
B2B
AI
Gainsight
Salesforce
Dynamics
Tableau
Power BI
NRR
KPIs
Change Management
Risk Management
Governance
Onboarding
Value Realization
Retention
Expansion
Operational Excellence
Digital Transformation
PMP
Agile
Scrum
Prosci
Customer Health
Automation
Workflow Optimization
Strategic Initiatives

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