Find work in Canada.

331,089 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Save this search

Added 8 mins ago
Dietetic Technician - Nutrition & Food Services
Nova Scotia Health Authority
Halifax, NS
Full-time
Location: Central Zone, Halifax Infirmary Robie Street Entrance - QEII
Added 8 mins ago
human resources manager
KM Care Services Inc.
Winnipeg, MB
Full-time
Work must be completed at the physical location. There is no option to work remotely.
Added 8 mins ago
Community Outreach Worker - Adult Outpatient - Mental Health & Addictions
Nova Scotia Health Authority
Kentville, NS
Full-time
Reporting to the Health Services Manager, the Community Outreach Worker (COW) provides a range of clinical services to adults and their families affected by mental illness and/or substance…
Added 8 mins ago
Social Worker, MSW, Perinatal Mental Health and Substance Use Programs - BC Women’s Hospital & Health Centre
BC Women's Hospital and Health Centre
Vancouver, BC
Full-time
The Social Worker MSW reports operationally to the Program Manager/Director or Social Worker Lead and is under the general practice supervision of the Social Work Lead/Professional Practice…
Added 8 mins ago
Family Support Manager - South East
Rainbow Trust Children's Charity
Surrey, BC
Full-time
Location: This post will cover the Surrey, Sussex, and Kent regions
Added 8 mins ago
Consultant, Senior Consultant or Assistant Manager - External & Internal Audit
Deloitte
Toronto, ON
Full-time
Job Type: PermanentWork Model: HybridReference code: 135119Primary Location: Toronto, ONAll Available Locations: Toronto, ON
Added 8 mins ago
Digital Marketing Specialist
Imprint Plus
Vancouver, BC
Full-time
…solutions, we bring ideas to life right here from our Richmond, BC location. For over 44 years, we’ve been leading the industry, serving Fortune 500 companies and over 50,000 businesses…
Added 8 mins ago
Housekeeping Manager ONT Field
Legends Global
ON · Ontario, Canada
Full-time
…largest property management companies is seeking a Housekeeping Manager. The Housekeeping Manager works alongside all Housekeeping Attendants to ensure the cleanliness of the ONT…
Added 8 mins ago
ESG-Intern
Husky Technologies
Bolton, ON
Part-time
The intern will report to the Project Manager, ESG, and support Husky's ESG reporting, sustainability initiatives, and stakeholder engagement activities.
Added 8 mins ago
Finance Project Manager
KYYBA Inc
Montreal, QC
Contract
The Finance and Tax (F&T) Transformation and Continuous Project Manager will manage a portfolio of Finance and Tax process/tool optimization projects under the supervision of the local team…
Added 8 mins ago
Information Management Manager
Yemen HR Consulting
Aden
Full-time
Job Title: Information Management Manager – Seconded to UNICEF/Nutrition Cluster
Added 8 mins ago
Sonographers - Various Units and Locations Available in Nova Scotia
Nova Scotia Health Authority
NS · Nova Scotia, Canada
Internship
Location: Various Sites and Community-based Locations Throughout Nova Scotia
Added 8 mins ago
Manufacturing Engineer
MSCP Heat Management Solutions
Sherwood Park, AB
Full-time
Added 8 mins ago
Field Excellence Lead, Nephrology
Biogen
Field, BC
Full-time
Minimum 3+ years of field line leadership experience managing customer-facing teams (District General Manager, Regional Director, Area Business Director, or equivalent).
Added 8 mins ago
Développeur Java Senior
Mantu Manager Program
Montreal, QC
Contract
Location: Montreal (Hybrid – 3 days on-site per week)
Added 8 mins ago
Optometrist - Full Time - Full-Scope Care - York, ON (North York, On)
Eyes On Eyecare
Toronto, ON · North York, ON
Full-time
A lovely location - In addition to being located in beautiful York, ON, our office has a fantastic team comprised of another OD, tech support, front desk, a practice manager, and our…
Added 8 mins ago
Clinical Therapist - Child & Adolescent (Masters) - Mental Health & Addictions
Nova Scotia Health Authority
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Full-time
Location: Eastern Zone, Cape Breton Regional Hospital
Added 8 mins ago
IMIT Provincial Manager - Registration & Switchboard Services
Nova Scotia Health Authority
Truro, NS
Full-time
Location: Northern Zone, Flexible Within the Zone
Added 8 mins ago
Energy & Industry Account Manager
Hilti Canada
Kitchener, ON
Full-time
…particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the…
Added 8 mins ago
Regional Sourcing Manager (Electronics Lane)
Husky Technologies
Bolton, ON
Full-time
Title: Regional Sourcing Manager (Electronics Lane)
Added 8 mins ago
Receiving Associate Full Time - 7057 Polo Park
The Home Depot Canada
Winnipeg, MB
Full-time
…to identify product, article and vendor information, product location and store layout to provide the most efficient and highest quality service to our…
Added 8 mins ago
Warehouse Manager (Saskatoon, SK)
Wolseley Canada Inc.
Saskatoon, SK
Full-time
Join the Saskatoon location as a Warehouse Manager and play a key role in leading daily warehouse operations. In this hands-on leadership position, you will oversee workflow, optimize…
Added 8 mins ago
Quality Improvement Consultant
Interior Health Authority
Kelowna, BC
Full-time
Location: This position offers a flexible work arrangement within Interior Health.
Added 8 mins ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…
Added 8 mins ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client…

OpenText

Sr. Client Success Services Program Manager

Waterloo, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Education: Bachelor’s degree
Experience: 8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
Posting language: English
Posted: Sep 21, 2026

Apply About employer

Applications open in a new tab.

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Client Success, Senior Program Manager

Waterloo, ON, CAN

Job Description

The Opportunity:

The OpenText Client Success Services (CSS) team is responsible for the delivery of Strategic Success Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business outcomes, and proactively impact the lifetime value of their OpenText solution.

Role Overview

As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client Success programs that drive Client adoption, value realization, retention, and growth across OpenText's Cloud portfolio.

In this role, you will be Client-obsessed and support Clients directly as required to ensure program success and are accountable to continue to iterate and innovate the services based on Client feedback and operational metrics. The Sr Program Manager, you will combine the disciplines of Client Success Management, CS Operations, Project/Program Management, and AI serving as a key contributor to the evolution and scalability of the Client Success organization.

You will partner with Client Success leaders, Sales, Product Management, Product Marketing, Support, Renewals, and Operations teams to define scalable Client engagement strategies, improve operational effectiveness, and deliver measurable business outcomes.

Skills And Qualifications

Required Experience

8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
5+ years leading complex, cross-functional strategic initiatives with measurable business outcomes.
Demonstrated experience designing and scaling Customer Success programs across onboarding, adoption, value realization, retention, renewals, and expansion.
Experience partnering with executive stakeholders across Customer Success, Sales, Product Management, Marketing, Support, Renewals, Finance, and Operations.

Program Management & Leadership Skills

Expert knowledge of program management methodologies, governance models, risk management, prioritization frameworks, and change management practices.
Exceptional stakeholder management and executive communication skills.
Demonstrated ability to influence and drive alignment without direct authority.

Customer Success & Client Lifecycle Expertise

Deep understanding of Customer Success operating models, customer journeys, success plans, adoption frameworks, and value realization methodologies.
Experience defining customer health frameworks, risk indicators, and expansion opportunity programs.

Data, Analytics & Operational Excellence

Strong understanding of customer success metrics including NRR, retention, adoption, customer health, renewal rates, and expansion performance.
Advanced ability to develop executive dashboards, KPIs, scorecards, and operational reporting frameworks.

Technology & AI Competencies

Experience with Gainsight, Salesforce, Dynamics, Tableau, Power BI, or similar platforms.
Experience evaluating and implementing AI-enabled solutions that improve customer experiences and operational efficiency.

Education & Certifications

Bachelor's degree required. MBA preferred.
PMP, Agile, Scrum, Prosci, or Customer Success certifications are strong assets.

Success Profile

The ideal candidate is a strategic, customer-obsessed leader who combines deep Customer Success expertise with strong program management discipline, operational excellence, data-driven decision-making, and executive influence.

Why This Role Matters

The Sr. Client Success Program Manager plays a critical role in enabling OpenText to scale Client Success efficiently by:

Developing repeatable and measurable Client success programs
Driving operational excellence through process optimization and automation
Improving Client adoption, retention, and expansion outcomes
Enhancing visibility through Client health and business insights
Thought leadership and aligning Client journey strategies across product, marketing, sales, and Client success teams
Enabling Client Success teams to focus on high-value Client interactions

Client Success Strategy & Program Management

Lead the design, implementation, and continuous improvement of Client Success programs across the Client lifecycle
Develop scalable frameworks supporting onboarding, adoption, value realization, renewal readiness, and expansion
Establish program objectives, success criteria, governance models, and measurement plans
Drive strategic initiatives that improve Client outcomes and organizational effectiveness
Manage multiple cross-functional programs simultaneously while ensuring alignment with corporate objectives

Cross-Functional Leadership

Serve as a strategic partner to Client Success, Sales, Product Management, Product Marketing, Support, Renewals, and Finance
Facilitate alignment across teams involved in the Client lifecycle
Lead working groups and program governance meetings
Communicate program status, outcomes, risks, and recommendations to senior leadership
Influence stakeholders without direct authority to drive successful execution

Client Journey & Lifecycle Management

Design and optimize Client journeys for key SaaS Client segments
Define lifecycle stages, Client milestones, and success outcomes
Collaborate with Product Marketing and Client Success leadership to create scalable engagement strategies
Identify opportunities to improve Client experiences, reduce friction, and increase adoption
Establish lifecycle-based communication and engagement programs

Client Success Operations & Process Excellence

Develop and improve Client Success processes, workflows, and operating models
Identify opportunities for automation and process optimization
Partner with Operations teams to enhance data quality, workflow efficiency, and reporting capabilities
Define best practices and operational standards across the Client Success organization
Support organizational change management and process adoption initiatives

Digital Success & Scalable Engagement

Develop and enhance digital Client engagement strategies that improve Client reach and effectiveness
Partner with Client Success, Product Marketing, and Digital teams to deliver scalable Client programs
Drive implementation of automated Client journeys and engagement campaigns
Measure the effectiveness of digital programs and recommend continuous improvements
Support segmentation strategies that align engagement models to Client needs and business value

Technology & Platform Enablement

Partner with operational teams to optimize Client Success technologies
Help define requirements for Client Success platforms, CRM systems, reporting tools, and digital engagement solutions
Support implementation and enhancement of systems that improve Client visibility and operational scalability
Promote effective use of Client data and platform capabilities across the organization

Data, Analytics & Business Insights

Define and manage key Client Success performance metrics and success indicators
Develop executive-level dashboards and reporting frameworks
Analyze Client health, adoption, retention, and engagement trends
Generate insights that influence business decisions and Client success strategies
Establish leading indicators to proactively identify Client risk and growth opportunities

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $92,300 - $138,500 plus commissions; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply About employer

More about this job

Responsibilities

The Sr. Client Success Services Program Manager will design and implement scalable programs to drive client adoption, value realization, and retention across the cloud portfolio. They will lead cross-functional initiatives and collaborate with internal teams to optimize operational effectiveness and client engagement strategies.

Requirements

Candidates must have 8+ years of experience in program management or customer success within a B2B software environment, including 5+ years leading complex cross-functional initiatives. A bachelor's degree is required, with preference given to those holding an MBA or relevant professional certifications like PMP or Scrum.

Skills

Program management
Customer success
SaaS operations
Cross-functional leadership
Stakeholder management
Customer lifecycle management
Data analytics
KPI development
Change management
Risk management
AI-enabled solutions
Gainsight
Salesforce
Tableau
Power BI
Strategic planning

Benefits

Health benefits
Paid time off
Vacation entitlement
Commission compensation

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Customer Success
SaaS
Cloud
B2B
AI
Gainsight
Salesforce
Dynamics
Tableau
Power BI
NRR
KPIs
Change Management
Risk Management
Governance
Onboarding
Value Realization
Retention
Expansion
Operational Excellence
Digital Transformation
PMP
Agile
Scrum
Prosci
Customer Health
Automation
Workflow Optimization
Strategic Initiatives

Report this job