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Added 28 mins ago
Global Marketing Category Manager
Jobgether
Canada
Full-time
…defined product categories and business segments. You will lead product lifecycle and category-management activities while aligning stakeholders around initiatives that create value for…
Added 28 mins ago
Migration Strategist
Slalom
Vancouver, BC · Greater Vancouver Metropolitan Area
Full-time
…leadership, technical architecture, and delivery excellence. You will lead complex migration programs, influence enterprise transformation strategies, mentor consultants and architects, and…
Added 28 mins ago
Conference Project Manager
MCI Canada
Toronto, ON
Full-time
The Conference Project Manager is the operational lead for a portfolio of complex national and international conferences, congresses, and meetings, delivered in person, virtually, or…
Added 43 mins ago
Global Marketing Category Manager
Jobgether
Canada
Full-time
…defined product categories and business segments. You will lead product lifecycle and category-management activities while aligning stakeholders around initiatives that create value for…
Added 1 hour ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
…key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and…
Added 1 hour ago
Sr. Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
…key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and…
Added 1 hour ago
Sr. Client Success Services Program Manager
OpenText
Waterloo, ON
Full-time
…key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and…
Added 1 hour ago
AI Strategist / Chief of Staff
AMZ Prep®
Mississauga, ON
Full-time
AMZ Prep is an Amazon-first 3PL and commerce enablement company. We run 20+ warehouses across the US and Canada, move over 200,000 units a day, and support more than 1,300 brands.
Added 2 hours ago
Account Manager, Team Lead
Zen Educate
Vancouver, BC
Lead and coach a commercial team of 2 to 12 Account Managers. Set clear expectations, monitor individual performance metrics, and run weekly operationally-focused 1:1s. Provide regular…
Added 2 hours ago
Manager, Data Analytics - AI Enablement
Walmart Canada
Mississauga, ON
Full-time
In parallel, this individual will lead the application of Generative AI within our BI ecosystem - enabling AI-assisted dashboard creation, insight generation, and advanced analytical…
Added 3 hours ago
Senior Manager, Talent Acquisition Performance & Business Management
TD
Toronto, ON
Full-time
…data-driven, best-in-class function. The Senior Manager will lead a team that own the data, workforce and capacity planning, budget, operational performance and organizational health,…
Added 3 hours ago
Project Manager, Sales Enablement & Executive Customer Engagement
Husky Technologies
Bolton, ON
Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 3 hours ago
Director, Procurement Strategy & Transformation
Manulife
Toronto, ON
Full-time
…meaningful business outcomes. This role offers the opportunity to lead high-impact initiatives across AI enablement, business transformation, stakeholder experience, value measurement, and…
Added 4 hours ago
Senior Manager, Talent Acquisition Performance & Business Management
TD
Toronto, ON
Full-time
…data-driven, best-in-class function. The Senior Manager will lead a team that own the data, workforce and capacity planning, budget, operational performance and organizational health,…
Added 5 hours ago
Enterprise Customer Success Specialist
AirMason
Canada
Full-time
Partner with the Technical Onboarding team to ensure a smooth transition from implementation to ongoing success
Added 5 hours ago
Digital Architect - JP01022
Emmaculate Global INC.
Canada
Contract
Scope: The CTS Applications, Data & AI team provides architecture leadership, application lifecycle management, business analysis, solution delivery oversight, data and AI enablement, and…
Added 5 hours ago
Manager, Strategic Planning & Process Redesign - 12‑month contract
Indigo Books & Music
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Interfaces with: CEO, Executive Team and senior leaders, process owners and subject matter experts
Added 5 hours ago
Architect
SynergyLoft
AB · Edmonton, AB
$117 to $141 CAD / hour
Contract
The CTS Applications, Data & AI team provides architecture leadership, application lifecycle management, business analysis, solution delivery oversight, data and AI enablement, and…
Added 5 hours ago
Director of Growth Marketing
D3 Security
Vancouver, BC · Greater Vancouver, BC
Full-time
Five systems, each with one named owner on your team, each reviewed weekly.
Added 5 hours ago
Digital Architect
ThoughtStorm
AB · Edmonton, AB
Contract
The CTS Applications, Data & AI team provides architecture leadership, application lifecycle management, business analysis, solution delivery oversight, data and AI enablement, and…
Added 5 hours ago
Canada Initiative Leader
Edward Jones
Mississauga, ON
$99,900 to $170,000 CAD / year
Full-time
Lead the end-to-end delivery of complex, high-impact initiatives that span multiple functions, portfolios, business units, and technology domains.
Added 5 hours ago
Senior Manager, Strategic Development & Data Enablement
Compass Group Canada
Mississauga, ON
Full-time
…total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial…
Added 5 hours ago
Global Director - Digital Platforms and Products
WSP in Canada
Montreal, QC
Full-time
Build, lead, and develop a high-performing global team spanning infrastructure, development, and platform operations.
Added 5 hours ago
Manager, Strategic Planning & Process Redesign - 12‑month contract
Indigo
Toronto, ON
$110,000 to $120,000 CAD / year
Full-time
Interfaces with: CEO, Executive Team and senior leaders, process owners and subject matter experts
Added 5 hours ago
Staff Platform Engineer - Materia AI
Thomson Reuters
Toronto, ON
Full-time
Are you excited about building cloud-native platforms that power Agentic workloads? Join a dynamic and highly skilled team at Thomson Reuters, where we combine the agility and innovation of…

OpenText

Sr. Client Success Services Program Manager

Waterloo, ON, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Education: Bachelor’s degree
Experience: 8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
Posting language: English
Posted: Sep 21, 2026

Apply About employer

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Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Client Success, Senior Program Manager

Waterloo, ON, CAN

Job Description

The Opportunity:

The OpenText Client Success Services (CSS) team is responsible for the delivery of Strategic Success Management throughout the Clients’ cloud journey from post-sales to value realization. Our team of experts help organizations build success plans that create value, improve business outcomes, and proactively impact the lifetime value of their OpenText solution.

Role Overview

As a Sr. Client Success Program Manager, you will work directly for the Sr Director, Client Success Services and play a critical role in designing, implementing, and optimizing Client Success programs that drive Client adoption, value realization, retention, and growth across OpenText's Cloud portfolio.

In this role, you will be Client-obsessed and support Clients directly as required to ensure program success and are accountable to continue to iterate and innovate the services based on Client feedback and operational metrics. The Sr Program Manager, you will combine the disciplines of Client Success Management, CS Operations, Project/Program Management, and AI serving as a key contributor to the evolution and scalability of the Client Success organization.

You will partner with Client Success leaders, Sales, Product Management, Product Marketing, Support, Renewals, and Operations teams to define scalable Client engagement strategies, improve operational effectiveness, and deliver measurable business outcomes.

Skills And Qualifications

Required Experience

8+ years of experience in Program Management, Customer Success, Customer Experience, SaaS Operations, or related disciplines within a B2B software or cloud environment.
5+ years leading complex, cross-functional strategic initiatives with measurable business outcomes.
Demonstrated experience designing and scaling Customer Success programs across onboarding, adoption, value realization, retention, renewals, and expansion.
Experience partnering with executive stakeholders across Customer Success, Sales, Product Management, Marketing, Support, Renewals, Finance, and Operations.

Program Management & Leadership Skills

Expert knowledge of program management methodologies, governance models, risk management, prioritization frameworks, and change management practices.
Exceptional stakeholder management and executive communication skills.
Demonstrated ability to influence and drive alignment without direct authority.

Customer Success & Client Lifecycle Expertise

Deep understanding of Customer Success operating models, customer journeys, success plans, adoption frameworks, and value realization methodologies.
Experience defining customer health frameworks, risk indicators, and expansion opportunity programs.

Data, Analytics & Operational Excellence

Strong understanding of customer success metrics including NRR, retention, adoption, customer health, renewal rates, and expansion performance.
Advanced ability to develop executive dashboards, KPIs, scorecards, and operational reporting frameworks.

Technology & AI Competencies

Experience with Gainsight, Salesforce, Dynamics, Tableau, Power BI, or similar platforms.
Experience evaluating and implementing AI-enabled solutions that improve customer experiences and operational efficiency.

Education & Certifications

Bachelor's degree required. MBA preferred.
PMP, Agile, Scrum, Prosci, or Customer Success certifications are strong assets.

Success Profile

The ideal candidate is a strategic, customer-obsessed leader who combines deep Customer Success expertise with strong program management discipline, operational excellence, data-driven decision-making, and executive influence.

Why This Role Matters

The Sr. Client Success Program Manager plays a critical role in enabling OpenText to scale Client Success efficiently by:

Developing repeatable and measurable Client success programs
Driving operational excellence through process optimization and automation
Improving Client adoption, retention, and expansion outcomes
Enhancing visibility through Client health and business insights
Thought leadership and aligning Client journey strategies across product, marketing, sales, and Client success teams
Enabling Client Success teams to focus on high-value Client interactions

Client Success Strategy & Program Management

Lead the design, implementation, and continuous improvement of Client Success programs across the Client lifecycle
Develop scalable frameworks supporting onboarding, adoption, value realization, renewal readiness, and expansion
Establish program objectives, success criteria, governance models, and measurement plans
Drive strategic initiatives that improve Client outcomes and organizational effectiveness
Manage multiple cross-functional programs simultaneously while ensuring alignment with corporate objectives

Cross-Functional Leadership

Serve as a strategic partner to Client Success, Sales, Product Management, Product Marketing, Support, Renewals, and Finance
Facilitate alignment across teams involved in the Client lifecycle
Lead working groups and program governance meetings
Communicate program status, outcomes, risks, and recommendations to senior leadership
Influence stakeholders without direct authority to drive successful execution

Client Journey & Lifecycle Management

Design and optimize Client journeys for key SaaS Client segments
Define lifecycle stages, Client milestones, and success outcomes
Collaborate with Product Marketing and Client Success leadership to create scalable engagement strategies
Identify opportunities to improve Client experiences, reduce friction, and increase adoption
Establish lifecycle-based communication and engagement programs

Client Success Operations & Process Excellence

Develop and improve Client Success processes, workflows, and operating models
Identify opportunities for automation and process optimization
Partner with Operations teams to enhance data quality, workflow efficiency, and reporting capabilities
Define best practices and operational standards across the Client Success organization
Support organizational change management and process adoption initiatives

Digital Success & Scalable Engagement

Develop and enhance digital Client engagement strategies that improve Client reach and effectiveness
Partner with Client Success, Product Marketing, and Digital teams to deliver scalable Client programs
Drive implementation of automated Client journeys and engagement campaigns
Measure the effectiveness of digital programs and recommend continuous improvements
Support segmentation strategies that align engagement models to Client needs and business value

Technology & Platform Enablement

Partner with operational teams to optimize Client Success technologies
Help define requirements for Client Success platforms, CRM systems, reporting tools, and digital engagement solutions
Support implementation and enhancement of systems that improve Client visibility and operational scalability
Promote effective use of Client data and platform capabilities across the organization

Data, Analytics & Business Insights

Define and manage key Client Success performance metrics and success indicators
Develop executive-level dashboards and reporting frameworks
Analyze Client health, adoption, retention, and engagement trends
Generate insights that influence business decisions and Client success strategies
Establish leading indicators to proactively identify Client risk and growth opportunities

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $92,300 - $138,500 plus commissions; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

The Sr. Client Success Services Program Manager will design and implement scalable programs to drive client adoption, value realization, and retention across the cloud portfolio. They will lead cross-functional initiatives and collaborate with internal teams to optimize operational effectiveness and client engagement strategies.

Requirements

Candidates must have 8+ years of experience in program management or customer success within a B2B software environment, including 5+ years leading complex cross-functional initiatives. A bachelor's degree is required, with preference given to those holding an MBA or relevant professional certifications like PMP or Scrum.

Skills

Program management
Customer success
SaaS operations
Cross-functional leadership
Stakeholder management
Customer lifecycle management
Data analytics
KPI development
Change management
Risk management
AI-enabled solutions
Gainsight
Salesforce
Tableau
Power BI
Strategic planning

Benefits

Health benefits
Paid time off
Vacation entitlement
Commission compensation

Visa sponsorship

Not detected in the job text

Keywords

Program Management
Customer Success
SaaS
Cloud
B2B
AI
Gainsight
Salesforce
Dynamics
Tableau
Power BI
NRR
KPIs
Change Management
Risk Management
Governance
Onboarding
Value Realization
Retention
Expansion
Operational Excellence
Digital Transformation
PMP
Agile
Scrum
Prosci
Customer Health
Automation
Workflow Optimization
Strategic Initiatives

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