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Added 20 mins ago
Senior Application Developer
Livingston International
Toronto, ON
Provide leadership and ownership in design and development of digital software initiatives to drive business automation and digitization. Design, develop, document, test, and debug new…
Added 34 mins ago
Senior Manager, Critical Infrastructure Operations
Amazon
Airdrie, AB · Vancouver, BC · Victoria, BC · Toronto, ON
In this high-impact leadership role, you will lead an operations organization made up of managers and facility managers responsible for mission-critical infrastructure. You will inspire…
Added 1 hour ago
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Lead Software Engineer, Full-Stack Applications - AI Fluent
Fitch Group
Toronto, ON
- $180,000 to $220,000 CAD / year
Fitch Ratings is seeking a Lead Software Engineer to join our global Ratings Technology team in Toronto. This is an opportunity to build mission-critical platforms while helping shape the…
Added 1 hour ago
S
Solution Engineer (Pre-Sales) - All Levels (Canada)
Salesforce
Toronto, ON
- Full-time
…be office-based, office-flexible or remote depending on the…
Added 1 hour ago
XI
Senior Engineering Manager
Xplore Inc.
Markham, ON
- Full-time
We are looking for an experienced Senior Engineering Manager to lead and grow a team of software developers as we embark on a company-wide transformation. This is your chance to use…
Added 5 hours ago
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Quality Assurance Analyst
Frima Studio
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- Full-time
Ready to take your career to the next level? Frima is looking for a Quality Assurance Analyst to join a multidisciplinary team on one of our biggest projects!
Added 6 hours ago
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Tech Lead - Application Development N 4C
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Added 8 hours ago
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Temporary Solutions Integration Specialist (up to 8 months)
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- Temporary
…administration, implementation, and maintenance of the City’s website, web-based applications, software, data (including databases and interfaces), enterprise system and other…
Added 8 hours ago
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Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Contribute to the development and implementation of relevant IT policies, standards, and operating procedures within the team’s technical domain
Added 9 hours ago
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Senior Security Platform Developer, Security Automation (Python, Splunk SOAR)
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Toronto, ON · Waterloo, ON · Sun Life Toronto One York
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Added 10 hours ago
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Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
Lead and support educational technology projects aimed at enhancing teaching and learning experiences.
Added 11 hours ago
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Software Engineer II (Salesforce Loyalty Management Developer)
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Toronto, ON
- Full-time
Lead development teams through design, build, testing, deployment, and production support activities.
Added 11 hours ago
Software Development Manager, Alexa Connections
Amazon
Toronto, ON
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Added 12 hours ago
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Information Security Analyst
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- Full-time
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Added 12 hours ago
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RQ11617 – UX Designer – Junior
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Thorough understanding of the limitations and appropriate use of web development technologies.
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Collaborate with business analysts, architects, UX designers, testers, DevOps engineers, and security specialists throughout the full software development lifecycle.
Added 12 hours ago
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RQ11617 – UX Designer – Junior
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Toronto, ON
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Thorough understanding of the limitations and appropriate use of web development technologies.
Added 12 hours ago
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RQ11617 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Thorough understanding of the limitations and appropriate use of web development technologies.
Added 12 hours ago
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Senior Software Developer - Full Stack
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Toronto, ON
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…in-office requirement. No security clearance is required. The team follows Agile delivery methodologies and collaborates closely with architects, UX designers, DevOps engineers, QA…
Added 12 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Thorough understanding of the limitations and appropriate use of web development technologies.
Added 12 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Thorough understanding of the limitations and appropriate use of web development technologies.
Added 12 hours ago
SM
RQ11618 – UX Designer – Junior
S M Software Solutions Inc
Toronto, ON
- Internship
Thorough understanding of the limitations and appropriate use of web development technologies.
Added 13 hours ago
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Senior Software Engineer
Microsoft
Vancouver, BC
- Full-time
As a Senior Software Engineer, you will be a hands-on technical leader working across the PowerPoint for the web stack. You will design and deliver end-to-end AI-powered features, from…
Added 13 hours ago
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Technical Lead - Web/Mobile
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10+ years of software development experience across web and mobile, with 3+ years in a Technical Lead, Application Architect, or Solution Architect role; experience in banking or financial…
Added 13 hours ago
Senior Software Development Engineer, AWS Transactional Services
Amazon
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We are seeking a Senior Software Development Engineer to own and a build major part for our control plane. Your work will be critical to the scalability and availability of the service.…

OpenText

Sr. Systems Analyst

Waterloo, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Experience: Minimum 5+ years of experience in system administration, technical support, enterprise applications, or a related technology function.
Posting language: English
Posted: Oct 26, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking, project leadership and effective communication to understand business requirements and deliver reliable IT solutions. The Senior Systems Analyst aligns business applications with complex business-process requirements, considers upstream and downstream impacts, solves complex problems and drives continuous improvement.

What The Role Offers

Translate business needs into functional and technical requirements, solution designs, delivery plans, and scalable enterprise application solutions.
Analyze system integrations, dependencies, and upstream/downstream impacts while collaborating with cross-functional teams to deliver practical business outcomes.
Contribute across the full software development lifecycle, including requirements gathering, solution design, development, testing, UAT, deployment, and documentation.
Provide global support, administration, configuration, maintenance, monitoring, patching, and upgrades for enterprise applications, including OpenText Content Server and related technologies.
Lead the investigation and resolution of complex technical issues, perform root-cause analysis, and coordinate troubleshooting efforts across internal teams, vendors, and stakeholders.
Manage critical incidents, system outages, and change, incident, and problem management activities in alignment with ITIL and organizational best practices.
Partner with business leaders, technical teams, vendors, and external partners to gather requirements, communicate project updates, and successfully manage multiple initiatives and priorities.
Support enterprise security and compliance by maintaining security controls, participating in security reviews, addressing risks, and responding to security-related incidents.
Provide technical leadership, mentorship, and knowledge sharing to team members while promoting collaboration, accountability, and continuous learning.
Drive continuous improvement through process optimization, application enhancements, automation opportunities, innovation initiatives, and improvements to user experience, system performance, and operational effectiveness.

What You Need To Succeed

Bachelor’s degree in Computer Science, Engineering, Business, Finance, or a related field, or an equivalent combination of education and relevant professional experience.
Minimum 5+ years of experience in system administration, technical support, enterprise applications, or a related technology function.
Proven experience in requirements gathering, solution design, application development, testing, implementation, and support within agile delivery environments.
Strong understanding of infrastructure architecture, capacity planning, performance tuning, and enterprise application support across on-premises and cloud-based environments.
Experience applying ITIL best practices for incident, problem, change, and service management to ensure operational excellence.
Knowledge of web applications, application integrations, workflow/BPM solutions, and collaboration with diverse business and technical stakeholders.
Technical understanding of HTML, CSS, JavaScript frameworks, reporting technologies, cloud platforms, operating systems (Windows/Unix), virtualization, containers, and data management concepts.
Experience with process automation, web development, and enterprise application administration; Salesforce implementation, integration, or administration experience is considered a strong asset.

Preferred Qualification

Strong analytical and problem-solving skills with the ability to make sound technical decisions, manage multiple priorities, adapt to changing requirements, and deliver results in fast-paced environments.
Excellent communication, collaboration, and stakeholder management abilities, including the capacity to explain complex technical concepts to diverse audiences, build relationships, navigate challenging situations, and influence outcomes through empathy and persistence.
Growth-oriented mindset with a passion for innovation, continuous improvement, knowledge sharing, mentoring, inclusive teamwork, cultural awareness, and incorporating feedback to enhance individual and team performance.

One Last Thing

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned.

Join us on our mission to drive positive change through privacy, technology, and collaboration. At OpenText, we don't just have a culture; we have character. Choose us because you want to be part of a company that embraces innovation and empowers its employees to make a difference.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Compensation: At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $81,600 -$122,400; Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Translate business needs into technical requirements and scalable enterprise application solutions, and contribute throughout the software development lifecycle. Administer and support enterprise applications, resolve complex incidents, coordinate stakeholders, maintain security and compliance, and lead continuous improvement.

Requirements

Requires a bachelor’s degree or equivalent education and relevant experience, plus at least five years in systems administration, technical support, enterprise applications, or a related technology role. Candidates should have experience with requirements, solution design, development, testing, implementation, ITIL practices, enterprise infrastructure, integrations, and application support; Salesforce experience is an asset.

Skills

Requirements Gathering
Solution Design
Enterprise Application Support
Systems Integration
Application Development
ITIL Service Management
Incident and Problem Management
Root-Cause Analysis
Cloud and On-Premises Infrastructure
Performance Tuning
Process Automation
Security and Compliance
Stakeholder Management
Technical Leadership

Visa sponsorship

Not detected in the job text

Keywords

OpenText Content Server
Enterprise Applications
Systems Administration
Requirements Gathering
Solution Design
Agile Delivery
Application Integration
Workflow Solutions
Business Process Management
ITIL
Incident Management
Problem Management
Change Management
Cloud Platforms
On-Premises Infrastructure
Capacity Planning
Performance Tuning
HTML
CSS
JavaScript Frameworks
Windows
Unix
Virtualization
Containers
Data Management
Process Automation
Salesforce
Security Controls
Root-Cause Analysis

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