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Added 15 mins ago
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Philanthropy & Fund Development Manager
UFA
Calgary, AB
- Full-time
…development support to the charity while remaining an integral member of UFA's Community Impact team. The position will cultivate relationships with donors, sponsors, foundations, community…
Added 30 mins ago
WS
Employment Consultant
WCG Services
Kelowna, BC
- Full-time
As a member of our strong and caring team, you will make a difference at the personal and community level by ensuring WorkBC clients achieve their employment goals and receive the best…
Added 1 hour ago
CG
Business Development Associate
CORA Group
Markham, ON · Canada - Markham - Ontario
- Full-time
…with an ability to hold confident conversations with founders, board members, C-suite executives, investment bankers, private equity/venture capital firms and industry leaders to represent…
Added 1 hour ago
JS
Business Development Associate
Jonas Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…with an ability to hold confident conversations with founders, board members, C-suite executives, investment bankers, private equity/venture capital firms and industry leaders to represent…
Added 1 hour ago
UO
Academic Teaching Staff - Assistant Lecturer
University of Alberta
Edmonton, AB
- Full-time
The Department of Computing Science invites applications for a full-time Academic Teaching Staff (ATS) member to teach courses in our Data Science program. The list of courses the ATS…
Added 1 hour ago
O
Managing Director, Value Creation Private Markets
OPTrust
Toronto, ON
- Full-time
…equity, and real estate, on behalf of the Fund. We execute our member-driven investment strategy with our unique application of a total portfolio approach and a “One Team, One Fund” mindset…
Added 2 hours ago
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VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Deliver timely monthly, quarterly, and annual financial reporting to executive leadership, the Board of Directors, lenders, and other stakeholders.
Added 2 hours ago
Retail Assistant Store Manager - Carbonear, NL
Eastlink
Carbonear, NL
Things change and you know how to get your team on board and excited to try something new;
Added 4 hours ago
DC
General Counsel and Corporate Secretary
Defence Construction Canada
Ottawa, ON
- Full-time
The General Counsel and Corporate Secretary is a Board-appointed Corporate Officer and Defence Construction Canada’s (DCC) senior legal and governance executive. The incumbent plays a…
Added 4 hours ago
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INTERNAL AUDITOR
NFB ONF Education
Montreal, QC
- Full-time
…Canada’s public producer and distributor, the National Film Board has been telling the country’s stories and pioneering breakthroughs in virtually every field of audiovisual content since…
Added 5 hours ago
HM
Grower
Highline Mushrooms
Leamington, ON
- $79,374.38 to $92,603.44 CAD / year
- Full-time
…cornerstone of which is the growing blueprint. Your role as a team member includes maintaining proper staffing levels and attaining productivity goals and farm profitability by working…
Added 5 hours ago
CB
Chief Electrical Engineer (Journeyperson Electrician)
Cape Breton Job Board
North Sydney, NS
- Full-time
…visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your…
Added 5 hours ago
CB
Marine Electricians (Journeyperson Electrician)
Cape Breton Job Board
North Sydney, NS
- Full-time
…visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your…
Added 5 hours ago
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Procurement Coordinator
FWS
Morden, MB
- Full-time
KPIC Maintenance Services Inc. (a member of the FWS Group of Companies) specializing in industrial maintenance services, providing preventative and reactive solutions along with small…
Added 5 hours ago
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Vice President, Client Success Strategy & Programs
OpenText
Waterloo, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 5 hours ago
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Vice President, Client Success Strategy & Programs
OpenText
Toronto, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 5 hours ago
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Vice President, Client Success Strategy & Programs
OpenText
Richmond Hill, ON
- Full-time
…collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle…
Added 6 hours ago
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Director, Workforce Development
Government of Manitoba
Winnipeg, MB
- Full-time
…allow for portability between the Civil Service Superannuation Board and…
Added 6 hours ago
BC
Engagement and Events Coordinator
British Columbia Schizophrenia Society
Vancouver, BC
- Full-time
The Engagement & Events Coordinator is a member of the Communications & Marketing team and serves as a public ambassador for the BC Schizophrenia Society (BCSS). Through outreach,…
Added 6 hours ago
AU
Manager, Health & Safety
Algoma University
Brampton, ON
- $91,863 to $114,829 CAD / year
…Human Resources Officer, the Manager, Health & Safety is a key member of Algoma University’s Management team, leading environmental health and safety, and emergency planning and…
Added 6 hours ago
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Concepteur électrique / Electrical Designer
Wabtec
Montreal, QC
- Full-time
Added 6 hours ago
GO
Engineer-In-Training/Project Engineer
Government of Manitoba
Steinbach, MB
- Full-time
…to” to request a copy of the application form. The selection board will rely only on information provided in this form to determine whether a candidate will be invited for further…
Added 6 hours ago
CU
Governance Specialist
Credit Union Central of Manitoba
Winnipeg, MB
- Full-time
The Governance Specialist is a hands-on governance role responsible for supporting the effective functioning of the Board of Directors and its committees. This role serves as the primary…
Added 6 hours ago
EB
Senior Executive Assistant
EQ Bank
Toronto, ON
- Full-time
As a Senior Executive Assistant, you will serve as a trusted partner to one or more senior executives and a senior member of the Executive Assistant function within the Office of the…
Added 6 hours ago
VS
Office Administration
Vancouver School Board
Vancouver, BC
- Full-time
THE VANCOUVER BOARD OF EDUCATION (SCHOOL DISTRICT #39) WELCOMES APPLICATIONS FOR:

OpenText

Vice President, Client Success Strategy & Programs

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Lead the Client Success Organization’s strategy, planning, and portfolio of cross-functional programs, aligning Professional Services, Renewals, Client Success, and Cloud Operations around measurable client and business outcomes. Advise senior executives, establish governance and performance reporting, and lead business operations and program management teams through strategic initiatives, including mergers, acquisitions, and divestitures.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership in a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Strategic Program Management
Business Operations
Financial Planning
KPI Framework Development
Performance Reporting
Data Analysis
Cross-Functional Leadership
Organizational Planning
Change Management
Mergers And Acquisitions
Divestiture Planning
Executive Communication
Portfolio Management

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Operating Plans
Investment Priorities
Execution Roadmaps
Business Operations
Program Management
Portfolio Management
Governance
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership
Cross-Functional Programs
Organizational Planning
Workforce Planning
Mergers And Acquisitions
Divestitures
Business Readiness
Client Outcomes
Technology Organization
Digital Transformation

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