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Added 16 mins ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 16 mins ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 16 mins ago
SM
RQ11705 – Solutions Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Client: Ministry of Public and Business Service Delivery and Procurement – RQ11705
Added 1 hour ago
FA
Financial Advisor
Find A Service
Toronto, ON · Greater Toronto Area, Canada
- Other
Strong understanding of the investment business
Added 1 hour ago
CB
Sales Associate - CosmoProf Store # 07321
CosmoProf Beauty
Hamilton, ON
- Full-time
The Sales Associate/Beauty Advisor will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty…
Added 1 hour ago
DE
SYSTEMS ENGINEER
Design Electronics
Niagara Falls, ON
- Full-time
Opportunity for business-performance-based rewards.
Added 1 hour ago
Regional Director - Clinic Support
Passion Dental Group Inc.
Calgary, AB
This role is equal parts coach, strategist, and business partner. You'll work closely with Clinic Managers, Doctors, and Support Office teams to create exceptional patient experiences,…
Added 1 hour ago
K
Enterprise Account Executive, Community Foundations
Kindsight
Remote, Canada
- $280,000 to $320,000 CAD / year
- Full-time
- Remote
Exceptional Discovery & Closing: Strong business-acumen, executive presence and qualification habits (MEDDPICC background preferred).
Added 2 hours ago
FD
Client Service Advisor – Full-time, Permanent – Acton, ON
Fraser Direct
Acton, ON
- Full-time
As a Client Service Advisor, you are a key link between our clients and the teams behind the scenes. You own the day-to-day service for a defined group of clients, build trusted…
Added 2 hours ago
Wealth Advisor
Sonance Wealth Partners
Edmonton, AB
The Wealth Advisor is a critical leadership role within JV, providing holistic wealth management services to individuals, families, professionals and business owners. Reporting to one of…
Added 2 hours ago
Wealth Advisor | Ongoing Opportunities
Sonance Wealth Partners
Ottawa, ON · Edmonton, AB · Lethbridge, AB
Build trusted relationships with individuals, families, professionals and business owners.
Added 2 hours ago
Associate Portfolio Manager | Ongoing Opportunities
Sonance Wealth Partners
Ottawa, ON · Edmonton, AB · Lethbridge, AB
…would contribute to research, portfolio analysis, reporting and advisor support while building your investment knowledge and judgment. The role does not assume independent discretionary…
Added 2 hours ago
AS
Seasonal Part-Time Client Advisor
Acne Studios
Toronto, ON
- Part-time
We are looking for a part-time Seasonal Part-Time Client Advisor for our Yorkdale store. As Seasonal Part-Time Client Advisor at Acne Studios you will work collaboratively with your team to…
Added 2 hours ago
CO
Manager, Corporate Partnerships
CPA Ontario
Canada
- Full-time
…growing corporate learning partnerships. Acting as a trusted advisor, they build strong relationships with senior business, finance, HR, and learning leaders to understand workforce…
Added 2 hours ago
CO
Principal Advisor, Professional Advisory Services
CPA Ontario
Canada
- Full-time
As a Principal Advisor, Professional Advisory Services, you will play a strategic and highly impactful role as a trusted expert and thought partner to members, advisory committees and…
Added 2 hours ago
TR
Leasing Consultant
Toronto Refugee Hiring Event
Toronto, ON
- Full-time
Who We Are: BGO is a leading, global real estate investment management advisor and a globally-recognized provider of real estate services. BGO serves the interests of more than 750…
Added 2 hours ago
CO
Digital Marketing Manager
CPA Ontario
Canada
- Full-time
…19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust…
Added 2 hours ago
UJ
Luxury Destination Specialist - Tropics
Ultimate Jet Vacations
Remote, Canada
- Full-time
- Remote
…travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive…
Added 2 hours ago
UJ
Luxury Travel Advisor - Europe
Ultimate Jet Vacations
Remote, Canada
- Full-time
- Remote
…travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive…
Added 2 hours ago
UJ
Groups Travel Advisor - Tropics
Ultimate Jet Vacations
Remote, Canada
- Full-time
- Remote
We’re looking for an experienced and motivated Groups Travel Advisor to build and grow the Groups division at Ultimate Jet Vacations (UJV). This is a hands-on sales role focused on…
Added 3 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a Trusted HR Advisor, You Will Work Closely With Managers And Leaders To Provide Practical Guidance On a Broad Range Of Human Resources Matters, Including
Added 3 hours ago
LC
Beauty Advisor, Contractor Full Time Flexible Shifts
Loblaw Companies Limited
Osoyoos, BC
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 3 hours ago
LH
Senior Internal/External Auditor – Risk & Compliance
LevelUP HCS
Montreal, QC
- Full-time
Advisory & Managerial (50%) • You will lead a high-performing audit team, act as a trusted advisor to the business, and negotiate remediation strategies with senior leaders to strengthen…
Added 4 hours ago
W
Recruitment Advisor
Worley
AB · Edmonton, AB
- Full-time
Worley Canada Construction is seeking an experienced Trades Recruitment Advisor to join our growing People team in Edmonton, Alberta.
Added 4 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Ensure the integrity, consistency, and accuracy of financial reporting across all legal entities and business units.

OpenText

Vice President, Client Success Strategy & Programs

Richmond Hill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

Apply About employer

More about this job

Responsibilities

Lead the Client Success Organization’s strategy, planning, and portfolio of cross-functional programs, aligning Professional Services, Renewals, Client Success, and Cloud Operations around measurable client and business outcomes. Advise senior executives, establish governance and performance reporting, and lead business operations and program management teams through strategic initiatives, including mergers, acquisitions, and divestitures.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership in a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Strategic Program Management
Business Operations
Financial Planning
KPI Framework Development
Performance Reporting
Data Analysis
Cross-Functional Leadership
Organizational Planning
Change Management
Mergers And Acquisitions
Divestiture Planning
Executive Communication
Portfolio Management

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Operating Plans
Investment Priorities
Execution Roadmaps
Business Operations
Program Management
Portfolio Management
Governance
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership
Cross-Functional Programs
Organizational Planning
Workforce Planning
Mergers And Acquisitions
Divestitures
Business Readiness
Client Outcomes
Technology Organization
Digital Transformation

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