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Added 1 min ago
JK
Child care provider - private home
JAGROOP KAUR
Edmonton, AB
- From $20 CAD / hour
- Full-time
- On-site
Added 9 mins ago
TS
Music teacher - elementary school
Third Schools
Rocky View, AB
- $60,000 to $90,000 CAD / year
- Full-time
- On-site
Lead students in activities to promote their physical, mental and social development and their school readiness
Added 13 mins ago
S
Short Haul Driver
SECURE
Edmonton, AB
- Other
At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our customers. Our strength lies in our size, extensive network,…
Added 27 mins ago
B
Facility Manager III
BGIS
Milton, ON
- Full-time
…businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia. For further…
Added 28 mins ago
Janitorial Services Manager
Kandor
Victoria, BC
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Added 28 mins ago
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Added 39 mins ago
SL
Nanny
Samantha Liauw, Mirko Manojlov
Sudbury, ON
- $18 to $20 CAD / hour
- Full-time
- On-site
Added 43 mins ago
SS
Transfer Agency Centralized Alternatives, Senior Associate
State Street
Toronto, ON
- Full-time
The ideal candidate should have financial service experience and the ability to manage multiple tasks in a fast-paced and dynamic environment. The candidate will need to supervise with…
Added 43 mins ago
S
Operations Lead - Full Time
sephora.com
Lethbridge, AB
- $20 to $23.55 CAD / hour
- Full-time
As Team Lead, Operations, you will be supporting all Operations related aspects of a specific Sephora store location. This includes direct management of all members of the Operations team.…
Added 43 mins ago
SC
Sales Professional - Inside Sales
Service Corporation International
Parksville, BC
- Full-time
Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary…
Added 43 mins ago
R
Senior Manager, Software Development
RBC
Toronto, ON
- Full-time
…that supports portfolio accounting, investment operations, and client servicing across the enterprise. As part of our strategic modernization journey, we are transforming the platform using…
Added 43 mins ago
R
Associate Director - U.S. Credit Risk Review
RBC
Toronto, ON
- Full-time
The successful candidate will lead and participate in Target Reviews, Continuous Monitoring Reviews, Risk Assessments, and other ad hoc credit projects.
Added 43 mins ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
…configuration, security and data analysts. The role combines hands-on experience (configuration design, security and data) with solutions design and people leadership across the Workday…
Added 43 mins ago
T
Manager, Information Security
TD
Toronto, ON · Mississauga, ON · Markham, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 43 mins ago
T
Assistant Branch Manager Trainee
TD
Three Hills, AB · Calgary, AB
- Full-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
Added 43 mins ago
T
Audit Manager I, TD Securities (1151)
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 43 mins ago
T
Audit Manager II, Financial Crimes (1148)
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 43 mins ago
T
Senior Audit Group Manager, Financial Crimes Fraud and Insider Risk (1158)
TD
Toronto, ON
- Full-time
…and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary…
Added 43 mins ago
T
Senior Treasury FTP Manager
TD
Toronto, ON
- Full-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
Added 43 mins ago
T
Audit Manager II (ATH 993)
TD
Toronto, ON
- Full-time
…Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States…
Added 43 mins ago
C
Financial Service Representative (Hybrid) - Outbound calls - Bilingual
CIBC
Montreal, QC
- Full-time
Client engagement - Focus on each client experience and connect on a personal level to make every interaction meaningful. Listen, ask questions, and put yourself in the client’s shoes to…
Added 47 mins ago
JI
Nanny
Jenna Isserow
North York, ON
- $20.85 to $22 CAD / hour
- Full-time
- On-site
Added 54 mins ago
SK
Home child care provider
Snehdeep Kaur Bhana
Airdrie, AB
- From $21 CAD / hour
- Full-time
- On-site
Added 57 mins ago
YO
Client Intake Support Staff
YMCA of Greater Halifax/Dartmouth
Dartmouth, NS
- Full-time
…increasing immigrant population, safe spaces for youth to grow and lead, helping to navigate a precarious labor market, delivering wellness programming for all, and creating community for…
Added 57 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
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Vancouver, BC
- Full-time
Maintain accurate lead, opportunity, and client information in CRM.

OpenText

Vice President, Client Success Strategy & Programs

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Lead the Client Success Organization’s strategy, planning, and portfolio of cross-functional programs, aligning Professional Services, Renewals, Client Success, and Cloud Operations around measurable client and business outcomes. Advise senior executives, establish governance and performance reporting, and lead business operations and program management teams through strategic initiatives, including mergers, acquisitions, and divestitures.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership in a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Strategic Program Management
Business Operations
Financial Planning
KPI Framework Development
Performance Reporting
Data Analysis
Cross-Functional Leadership
Organizational Planning
Change Management
Mergers And Acquisitions
Divestiture Planning
Executive Communication
Portfolio Management

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Operating Plans
Investment Priorities
Execution Roadmaps
Business Operations
Program Management
Portfolio Management
Governance
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership
Cross-Functional Programs
Organizational Planning
Workforce Planning
Mergers And Acquisitions
Divestitures
Business Readiness
Client Outcomes
Technology Organization
Digital Transformation

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