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Mechanical Design Engineer
Actalent
Ottawa, ON
- $50 to $65 CAD / hour
- Contract
Lead the mechanical design and development of specialty equipment used in API and final drug product manufacturing.
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Electrical Engineering Supervisor
Actalent
Calgary, AB
- $70 to $80 CAD / hour
- Contract
…identify an experienced Electrical Engineering Supervisor to lead a team of engineers and designers supporting the development, implementation, and continuous improvement of complex…
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Ingenieur Qualité - Conception Biomedical
Actalent
Montreal, QC
- $45 to $70 CAD / hour
- Contract
Lead risk management activities related to the medical process, systematically assessing how design decisions impact patient safety and clinical performance.
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Amélioration Continue - Continuous Improvement
Actalent
Montreal, QC
- $41 to $60 CAD / hour
- Contract
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Project Manager
Actalent
AB · Edmonton, AB
- $58 to $69 CAD / hour
- Contract
…organization to identify an experienced Project Manager to lead the successful execution of complex industrial projects from concept through final…
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Ingénieur éLectrique - Electrical Engineer
Actalent
Montreal, QC
- $50 to $67 CAD / hour
- Contract
We are seeking a dedicated Electrical Engineer to lead the development of electrical distribution systems for public transit depots. The role involves guiding projects from initial studies…
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Test Technologist
Actalent
Oakville, ON
- $25 to $35 CAD / hour
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Collaborate closely with the technical lead and full-time engineers.
Added 21 mins ago
JI
Office Manager
J.D. Irving, Limited
Shediac, NB
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
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Principal Mechanical Engineer
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- Full-time
We are currently recruiting for a Principal Mechanical Lead Engineer (MMM). Our team includes world class experts and dynamic go-getters. This is a full-time position based in Oakville,…
Added 35 mins ago
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Sales Executive (Retail)
Infoya
Toronto, ON
- $150,000 to $225,000 CAD / year
- Full-time
We are looking for a Strategic Account Executive to lead and grow client relationships in North America. This individual will be responsible for full-cycle sales, from identifying…
Added 35 mins ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Toronto, ON · North York, ON
- Full-time
…security analysts through regular interactions with the QA…
Added 36 mins ago
Actuarial Consultant - Alberta Auto Pricing
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Thunder Bay, ON · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
As an Actuarial Consultant (Personal Lines Pricing – Alberta Auto), you’ll take a lead role in the auto pricing analysis for the Alberta region, working with a high degree of autonomy. This…
Added 36 mins ago
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Senior Frontend Developer - Angular
INFOYA
Toronto, ON
- $100,000 to $110,000 CAD / year
- Full-time
Developer with deep Angular expertise to own frontend features from design
Added 50 mins ago
PC
Manager, Threat Hunting & Incident Response
PwC Canada
Ottawa, ON
- Full-time
…security analysts through regular interactions with the QA…
Added 50 mins ago
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Global Team Lead SC Material Master Data
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- Full-time
Now hiring! Global Team Lead SC Material Master Data
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EQXJP00005574 Technology Program Management Senior Staff_CAN
Equinix
Toronto, ON
- $70 to $80 CAD / hour
- Contract
Program Planning & Governance: Lead the integrated program plan, governance cadence, and RAID log, overseeing the full technology development lifecycle (scope, schedule, change, risk,…
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Technical Architect for Box Capital Markets
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Lead detailed design of enterpriselevel technology projects from inception to production Supervise configuration quality assurance testing and deployment
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Senior Director of Engineering – Power Electronics
Pasona N A, Inc.
Toronto, ON
- $220,000 to $240,000 CAD / year
- Full-time
A global electronics company is seeking an experienced Senior Director of Engineering to lead an international engineering organization of approximately 100 team members across North…
Added 50 mins ago
PI
Senior Director Product Marketing – Competitive and Sales Enablement
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Canada
- Full-time
…of Product Marketing - Competitive and Sales Enablement will lead the development of competitive intelligence programs and enablement tools. To empower our sales teams to win more against…
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Data Scientist
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Toronto, ON · Greater Toronto Area, Canada
- Contract
…puzzles. An inquisitive mind. Driven to ask questions to help lead projects to commercial value and not being afraid that the innovation attempts can and will lead to failing. A passion for…
Added 50 mins ago
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Senior Director, Marketing & Corporate Communications
Summit Search Group
Toronto, ON
- $140,000 to $160,000 CAD / year
- Full-time
Lead brand strategy and governance, ensuring the company is represented consistently and effectively while enabling business teams to meet their marketing and communications needs.
Added 51 mins ago
Major Gifts Officer
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Calgary, AB
You’ll manage a portfolio of major donors and prospects, lead grant development, and build lasting relationships with funders and our collaborative partners. You’ll also help show the real…
Added 1 hour ago
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Sr. Manager, Product Management
OpenText
Waterloo, ON
- Full-time
OpenText is seeking a Senior Manager of Product Management to lead our multi-tenant OpenText Communications offering, currently represented by Core Communications.
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Vice President, Client Success Strategy & Programs
OpenText
Waterloo, ON
- Full-time
Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Added 1 hour ago
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Vice President, Client Success Strategy & Programs
OpenText
Toronto, ON
- Full-time
Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.

OpenText

Vice President, Client Success Strategy & Programs

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Lead the Client Success Organization’s strategy, planning, and portfolio of cross-functional programs, aligning Professional Services, Renewals, Client Success, and Cloud Operations around measurable client and business outcomes. Advise senior executives, establish governance and performance reporting, and lead business operations and program management teams through strategic initiatives, including mergers, acquisitions, and divestitures.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership in a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Strategic Program Management
Business Operations
Financial Planning
KPI Framework Development
Performance Reporting
Data Analysis
Cross-Functional Leadership
Organizational Planning
Change Management
Mergers And Acquisitions
Divestiture Planning
Executive Communication
Portfolio Management

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Operating Plans
Investment Priorities
Execution Roadmaps
Business Operations
Program Management
Portfolio Management
Governance
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership
Cross-Functional Programs
Organizational Planning
Workforce Planning
Mergers And Acquisitions
Divestitures
Business Readiness
Client Outcomes
Technology Organization
Digital Transformation

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