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Added 2 mins ago
PA
Business development officer
Physio-Health and Fitness Inc.
Toronto, ON
- From $47.5 CAD / hour
- Full-time
Supervise professional and support staff and students
Added 1 hour ago
S
Director of Finance
SHIPSHEY
Mississauga, ON
- $98,968.67 to $118,320 CAD / year
- Full-time
Reporting to the Chief Finance and Corporate Services Officer, the Director of Finance is responsible for strategic and operational leadership for the organization's financial management,…
Added 1 hour ago
G
Retail Security Guard - PT
GardaWorld
Kamloops, BC
- Part-time
…awareness, and effective surveillance, you'll help prevent theft and support a safe shopping environment. You'll work closely with store staff while using your communication, conflict…
Added 4 hours ago
R
Branch Manager Advisor
RBC
Wawanesa, MB
- Full-time
Completed Branch Compliance Officer course offered by the Canadian Securities Institute, or ability to write an exam within 4 months of start date.
Added 4 hours ago
BR
Safety and Risk Compliance Manager
Brad Ryan - Wright Canada Holdings LTD
Prince George, BC · CAN - SRGI Office - BC
- Full-time
…Canada and is comprised of Spectrum Resource Group, Wright Tree Service of Canada, ArborCare® and CNUC of…
Added 4 hours ago
CH
Administrative Assistant
Covenant Health Canada
AB · Edmonton, AB
- Full-time
Reporting to the Senior Program Officer (SPO), the Administrative Assistant will function as the central point of contact for the office. The position will manage the schedule and oversee…
Added 5 hours ago
P
Security Supervisor/Superviseur de la sécurité
Playground
Kahnawake 14 Réserve Indienne, QC
- Full-time
…are strictly followed and that our high standards for guest service are maintained. You will provide real-time guidance, handle escalated incidents, and ensure the seamless execution of…
Added 5 hours ago
P
Security Officer - Agent de sécurité
Playground
Kahnawake 14 Réserve Indienne, QC
- $21 CAD / hour
- Full-time
As a Security Officer, you will be at the heart of the action, helping create a safe, welcoming, and high-energy environment for guests and team members. Whether monitoring the property,…
Added 5 hours ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Toronto, ON · Leslieville Thrift Store
- Part-time
…necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging…
Added 5 hours ago
C
Banking Centre Leader I
CIBC
Victoria, BC
- Full-time
…meet client financial needs while providing a high standard of service. Go above and beyond to advocate CIBC within the community to develop new and existing client relationships. Encourage…
Added 6 hours ago
EM
Office Administrator (Entry Level)
Evertz Microsystems Limited
Burlington, ON
- Full-time
Provide valuable support to our global sales team and their dynamic customers
Added 6 hours ago
B
Private Banking Officer
BMO
Vancouver, BC · FBT
- Full-time
Provides timely, accurate service and support to Private Bankers by completing a wide variety of credit, non-credit, and related activities.
Added 7 hours ago
CO
Senior Manager, Anti-Money Laundering Advisor
Capital One
Toronto, ON
- Full-time
Sr. Manager, AML Advisory, with support and guidance from the Chief Anti-Money Laundering Officer of Capital One, serves as the compliance advisor and partner for our Canadian…
Added 7 hours ago
HR
Senior Legal Counsel
Holt Renfrew
Toronto, ON
- Full-time
Independently draft, review, and negotiate a wide variety of commercial agreements (e.g., vendor agreements, master service agreements & SOWs, product agreements, NDAs, licensing…
Added 7 hours ago
YC
Outreach Clinical Counsellor
YW Calgary
Calgary, AB
- Full-time
Provide individualized risk assessment, goal and service planning, and psychoeducation and counselling support tailored to individual needs
Added 8 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Provide financial and analytical support for business cases, funding submissions, service reviews, and strategic initiatives.
Added 9 hours ago
BR
Health and Safety Coordinator
Brad Ryan - Wright Canada Holdings LTD
Prince George, BC · CAN - SRGI Office - BC
- Full-time
…Canada and is comprised of Spectrum Resource Group, Wright Tree Service of Canada, ArborCare® and CNUC of…
Added 10 hours ago
AC
Retail Lending Officer I (Full-time, permanent) Selkirk
Access Credit Union
Selkirk, MB
- Full-time
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and…
Added 10 hours ago
T
Assistant Branch Manager Trainee
TD
Three Hills, AB · Calgary, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 10 hours ago
M
Account Management - First Line Client Liaison/KYC Officer, Analyst
MUFG
Toronto, ON
- Full-time
KYC Due Diligence & Risk Assessment -Collaborate with internal and external stakeholders to support comprehensive KYC reviews. -Respond to RFIs related to KYC, risk, and compliance issues…
Added 12 hours ago
AI
Certification Officer
Aversan Inc.
Victoria, BC
- Full-time
Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and…
Added 12 hours ago
AI
Marine Certification Engineer
Aversan Inc.
Dartmouth, NS
- Full-time
Aversan Inc. (www.aversan.com) is a trusted multi-service engineering and electronics manufacturing company. Aversan delivers leading-edge and reliable safety-critical electronics and…
Added 13 hours ago
DC
General Counsel and Corporate Secretary
Defence Construction Canada
Ottawa, ON
- Full-time
The General Counsel and Corporate Secretary is a Board-appointed Corporate Officer and Defence Construction Canada’s (DCC) senior legal and governance executive. The incumbent plays a…
Added 13 hours ago
K
Corporate Law Clerk
Kelly
Whitby, ON
- $35 to $45 USD / hour
- Full-time
Draft and organize routine corporate documents, including resolutions, minutes, consents, share certificates, and officer and director changes.
Added 13 hours ago
SA
Financial Analyst
Southern Alberta Institute of Technology (SAIT)
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Job classification: P2013 Budget Officer I (b)

OpenText

Vice President, Client Success Strategy & Programs

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Lead the Client Success Organization’s strategy, planning, and portfolio of cross-functional programs, aligning Professional Services, Renewals, Client Success, and Cloud Operations around measurable client and business outcomes. Advise senior executives, establish governance and performance reporting, and lead business operations and program management teams through strategic initiatives, including mergers, acquisitions, and divestitures.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership in a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Strategic Program Management
Business Operations
Financial Planning
KPI Framework Development
Performance Reporting
Data Analysis
Cross-Functional Leadership
Organizational Planning
Change Management
Mergers And Acquisitions
Divestiture Planning
Executive Communication
Portfolio Management

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Operating Plans
Investment Priorities
Execution Roadmaps
Business Operations
Program Management
Portfolio Management
Governance
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership
Cross-Functional Programs
Organizational Planning
Workforce Planning
Mergers And Acquisitions
Divestitures
Business Readiness
Client Outcomes
Technology Organization
Digital Transformation

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