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Added 1 hour ago
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Corporate Counsel
Xanadu
Toronto, ON
- Full-time
…overseeing our corporate governance, securities law compliance, board administration, and subsidiary entity management as a dual-listed entity on the TSX and…
Added 1 hour ago
CO
Director, Deputy Registrar
CPA Ontario
Canada
- Full-time
Support the Registrar’s Office and Public Accounting Licensing Board on complex and non-routine regulatory matters, appeals, and decision reviews, while collaborating with provincial…
Added 1 hour ago
S&
Dish Washer - BOH
State & Main
Ottawa, ON
- Full-time
…comes first. From front-of-house to back-of-house, every team member plays a role in delivering an experience that keeps guests coming back. We offer growth opportunities, hands-on training…
Added 3 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Deliver timely monthly, quarterly, and annual financial reporting to executive leadership, the Board of Directors, lenders, and other stakeholders.
Added 4 hours ago
Dish Washer - BOH
Recipe Unlimited
Ottawa, ON
…comes first. From front-of-house to back-of-house, every team member plays a role in delivering an experience that keeps guests coming back. We offer growth opportunities, hands-on training…
Added 8 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Responsible for the Research Ethics Board submissions,
Added 8 hours ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Responsible for the Research Ethics Board submissions,
Added 9 hours ago
BH
Respiratory Therapist
BayCare Health System
St. Joseph's, NL · St Josephs, NL
- Full-time
…access, plan, implement, and evaluate patient care as an integral member of the healthcare…
Added 9 hours ago
AT
5 Ton Delivery Driver
Armour Transportation Systems
Dartmouth, NS
- Full-time
Referral Bonus Program – Bring talented friends and colleagues on board!
Added 9 hours ago
CB
Physiotherapist
Cree Board of Health and Social Services of James Bay
Chisasibi, QC
- Full-time
Must be a member of the Ordre professionnel de la physiothérapie du Québec (OPPQ).
Added 9 hours ago
CB
Physiotherapist
Cree Board of Health and Social Services of James Bay
Chisasibi, QC
- Full-time
Must be a member of the Ordre professionnel de la physiothérapie du Québec (OPPQ).
Added 9 hours ago
CB
Occupational Therapist
Cree Board of Health and Social Services of James Bay
Chisasibi, QC
- Full-time
Member of the Ordre des ergothérapeutes du Québec (OEQ).
Added 9 hours ago
CB
Nutritionist
Cree Board of Health and Social Services of James Bay
Chisasibi, QC
- Full-time
Must be a member of the Ordre professionnel des diététistes-nutritionnistes du Québec (Quebec Order of Dietitians and Nutritionists).
Added 9 hours ago
BH
Respiratory Therapist
BayCare Health System
St. Joseph's, NL · St Josephs, NL
- Full-time
…access, plan, implement, and evaluate patient care as an integral member of the healthcare…
Added 9 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Deliver timely monthly, quarterly, and annual financial reporting to executive leadership, the Board of Directors, lenders, and other stakeholders.
Added 11 hours ago
AT
Licensed Mechanic
Armour Transportation Systems
Sydney Indian Reserve No. 28A, NS · Sydney, NS
- Full-time
Referral Bonus Program – Bring talented friends and colleagues on board!
Added 14 hours ago
AR
Engage Life Coordinator
Atria Retirement Canada
Brandon, MB
- $17.3 to $20.76 USD / hour
- Full-time
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now!
Added 15 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Deliver timely monthly, quarterly, and annual financial reporting to executive leadership, the Board of Directors, lenders, and other stakeholders.
Added 16 hours ago
DO
Primary Care Paramedic
District of Sault Ste. Marie Social Services Administration Board
Sault Ste. Marie, ON
- Part-time
The District of Sault Ste. Marie Social Services Administration Board is seeking highly talented individuals who have an interest in serving the public to become part of our Paramedic…
Added 16 hours ago
S
Research Coordinator (SRI) - Evaluative Clinical Sciences - Regular Full-Time 2026-18762 (2026-18762)
Sunnybrook
Toronto, ON
- Full-time
Assist with Research Ethics Board (REB) submissions, amendments, annual renewals, and study closures.
Added 16 hours ago
VA
NDT Technician
Voyageur Aviation
North Bay, ON
- Full-time
As a key member of the Accessory Shop team, the NDT Technician will report to the Accessory Shop Supervisor and will be responsible for setting up and calibrating equipment, performing…
Added 18 hours ago
HM
Anesthesiology
Health Match BC
Kelowna, BC
- Contract
This locum position is intended to provide focused coverage and expertise in the CSICU, complementing the work of our 8-member Cardiac Anesthesia Division. While the Division as a whole…
Added 18 hours ago
HM
Anesthesiology
Health Match BC
Kelowna, BC
- Full-time
This locum position is intended to provide focused coverage and expertise in the CSICU, complementing the work of our 8-member Cardiac Anesthesia Division. While the Division as a whole…
Added 20 hours ago
R|
Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Responsible for the Research Ethics Board submissions,
Added 20 hours ago
R|
Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Responsible for the Research Ethics Board submissions,

OpenText

Vice President, Client Success Strategy & Programs

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Translate the Client Success Organization’s strategy into integrated plans, priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs, business operations, performance reporting, and a multidisciplinary team while advising senior executives and coordinating cross-functional execution.

Requirements

Requires 15 or more years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of turning enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; client-facing function experience is preferred, M&A experience is an asset, and a related bachelor’s degree is specified, with an MBA or equivalent advanced degree considered an asset.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Business Operations
Program Management
Strategic Planning
Financial Acumen
Performance Management
KPI Frameworks
Data Analysis
Cross-Functional Leadership
Organizational Alignment
Change Management
Mergers And Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Annual Planning
Investment Priorities
Execution Roadmaps
Business Case Development
Program Governance
Portfolio Management
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership Team
Board Reporting
Mergers And Acquisitions
Divestitures
Business Readiness
Organizational Planning
Workforce Planning
Capability Planning
Cross-Functional Programs
Client Experience
Digital Transformation
Information Management

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