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Added 20 mins ago
T
HR Business Leader, Canada
Takeda
Toronto, ON · CAN - Toronto Head Office
- Full-time
As the HR Business Leader, Canada, you will be the strategic HR partner to business leaders across Canada, shaping the people, culture, and organizational agenda that enables sustainable…
Added 35 mins ago
ST
Executive Assistant
Strides Toronto
Scarborough Bluffs Park, ON
- $51,699 to $60,202 CAD / year
- Full-time
This is an existing vacancy for two (2) full-time permanent Executive Assistants (EA) that develop and maintain systems that support the smooth and effective operation of the offices of the…
Added 35 mins ago
Project Coordinator - Capital Projects
Convergint Technologies Ltd
Dartmouth, NS
Work with the Senior Operations Assistant and Business Development Executive teams to develop and maintain the account policy and procedures. Ensure all team members follow defined…
Added 35 mins ago
Service Account Executive - Building Automation Systems
Convergint Technologies Ltd
Calgary, AB
Works with Convergint’s vertical business development teams and Convergint’s global and enterprise account team to implement sales marketing strategies, to penetrate multiple vertical…
Added 35 mins ago
Specialist, Board Governance
Canadian Bar Association
Ottawa, ON
Reporting to the Chief Executive Officer (CEO), the Specialist, Board Governance provides confidential governance support and administration to the President and National Board of…
Added 50 mins ago
MO
Enterprise Account Executive
MSP OPERATIONAL CORP
Vancouver, BC · Victoria, BC
- $175,000 to $300,000 CAD / year
- Full-time
As Enterprise Account Executive, you will drive sales growth by surpassing set targets. This role requires mastery of our diverse solutions suite and the ability to articulate our value…
Added 50 mins ago
CC
Sr Legal Counsel (Nuclear and Infrastructure)
Canadian Commercial Corporation
Ottawa, ON
- $147,000 to $188,000 CAD / year
- Full-time
…advice and services to the international prime contract (IPC) business lines to promote trade between Canada and other countries, leads complex files, engages with a range of stakeholders,…
Added 50 mins ago
MN
Director of Education
Metis Nation Saskatchewan
Saskatoon, SK
- Up to $108,562 CAD / year
- Full-time
Provide leadership and expert advice to the Deputy Chief, Ministers, and executive leadership team on education-related matters.
Added 1 hour ago
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Accounting Manager
Jobber
Remote, Canada
- Full-time
- Remote
…easy and professional customer experience. Running a small business today isn't like it used to be - the way we consume and deliver service is changing rapidly, technology is evolving, and…
Added 1 hour ago
Front of House - Supervisor
Northland Properties
Barrie, ON
Our people are the heart and soul of our business, and we are on the hunt for talented, driven, and caring individuals to become a part of our Leadership Team. Whether you are looking to…
Added 1 hour ago
Back of House - Assistant Cook
Northland Properties
Langley (District), BC · Langley, BC
Our people are the heart and soul of our business, and we are looking for enthusiastic, upbeat, and hard-working people to join our team. As an Assistant Cook to will assist the Cook and…
Added 2 hours ago
A
Représentant(e) des ventes- Grands comptes (CHASSEUR)/Senior Sales Representative, Up Market Accounts (Hunter)
ADP
Montreal, QC
- Full-time
Added 2 hours ago
Property Administrator
Realterm
Dorval, QC
…supply chain. Realterm seeks to build and invest in value-added business platforms that have a proprietary position in their markets, source investments with favorable supply/demand…
Added 3 hours ago
DU
LEADERSHIP CONSULTANT
Delta Upsilon DePauw Chapter
Delta, BC
- Full-time
The Leadership Consultant role provides robust professional development opportunities including receiving an assigned alumni mentor, access to semesterly Executive Leadership panels…
Added 3 hours ago
CE
Senior Electrical Engineer, Traffic Signals Team Lead
Colm Engineering Ltd
Hamilton, ON
- Full-time
Assist with the procurement of new business for the Company, including preparation of proposals and quotations
Added 3 hours ago
MG
Technical Analyst, Database
Michael Garron Hospital
Toronto, ON
- Full-time
Working closely with the appropriate application, business, and departmental leads, the Technical Analyst will ensure that the systems and IT infrastructure are reliable, secure, compliant…
Added 3 hours ago
SP
Account Executive - Data (Canadian Federal Government)
Salesforce Partner Canada
ON · Ontario, Canada
- Full-time
As an Account Executive selling in a Data role, you will be selling Salesforce Data solutions into Canadian Federal Government agencies and organizations across Ottawa. This is a critical…
Added 3 hours ago
K
Customer Success Manager
Klue
Remote, Canada
- $75,000 to $105,000 CAD / year
- Full-time
- Remote
Commercial fluency. comfortable with upsell conversations, business-case development, and navigating contract dynamics with confidence.
Added 3 hours ago
P
Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
Contribute to business development by identifying opportunities, developing proposals and scopes, supporting pursuits, and expanding relationships with new and existing clients
Added 3 hours ago
HT
Mechanical Designer (Fluidpower)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 3 hours ago
HT
Product Development Engineer
Husky Technologies
Bolton, ON
- Full-time
Our Development Engineering team is looking to hire an experienced Product Development Engineer. The successful candidate will lead the technical development of packaging products working…
Added 3 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by –…
Added 4 hours ago
C
Director, Strategic Partnerships
Clarity
Vancouver, BC
- $200,000 to $350,000 CAD / year
- Full-time
3-6+ years in partnerships, business development, or commercial roles at a fintech, financial infrastructure provider, or financial institution, with deals you personally sourced,…
Added 4 hours ago
SP
Small, Medium, and Growth Business - Account Executive - Vancouver (Office-Based)
Salesforce Partner Canada
Vancouver, BC
- Full-time
Our Small, Medium, and Growth Business (SMB) Account Executive team is one of the fastest-moving sales teams at Salesforce, focused on helping small and mid-sized businesses unlock the…
Added 4 hours ago
SP
Platform and Security Growth Business Account Executive
Salesforce Partner Canada
Toronto, ON
- Full-time
In the role of Platform Account Executive, you'll unlock the untapped potential of our Platform by collaborating with Account Owners (Core Account Executives) to deliver relevant insights…

OpenText

Vice President, Client Success Strategy & Programs

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Translate the Client Success Organization’s strategy into integrated plans, priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs, business operations, performance reporting, and a multidisciplinary team while advising senior executives and coordinating cross-functional execution.

Requirements

Requires 15 or more years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of turning enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; client-facing function experience is preferred, M&A experience is an asset, and a related bachelor’s degree is specified, with an MBA or equivalent advanced degree considered an asset.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Business Operations
Program Management
Strategic Planning
Financial Acumen
Performance Management
KPI Frameworks
Data Analysis
Cross-Functional Leadership
Organizational Alignment
Change Management
Mergers And Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Annual Planning
Investment Priorities
Execution Roadmaps
Business Case Development
Program Governance
Portfolio Management
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership Team
Board Reporting
Mergers And Acquisitions
Divestitures
Business Readiness
Organizational Planning
Workforce Planning
Capability Planning
Cross-Functional Programs
Client Experience
Digital Transformation
Information Management

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