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Added 6 mins ago
TM
Community Manager (Condominium Manager), Durham, ON
Tribe Management inc
ON
- $70,000 to $80,000 CAD / year
- Full-time
Prepare and manage annual budgets, financial reporting, and council recommendations.
Added 6 mins ago
TM
Community Manager (Condominium Manager), G.T.A., ON
Tribe Management inc
Toronto, ON
- $70,000 to $80,000 CAD / year
- Full-time
Prepare and manage annual budgets, financial reporting, and council recommendations.
Added 21 mins ago
LC
Pharmacist, Hourly Part Time Day
Loblaw Companies Limited
Alexis Whitecourt 232, AB · Whitecourt, AB
- Part-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 21 mins ago
GC
REQ26-109 - Training Coordinator - ConcentratorNew
Glencore Canada
Quebec, QC
- Full-time
Reporting to the Superintendent - Concentrator, you will have the opportunity to actively contribute to the development, acquisition, and maintenance of the department’s employees’ skills.…
Added 21 mins ago
GC
January 2027 Business Administration (Maintenance Excellence) Co-opNew
Glencore Canada
Sparwood, BC
- $4,117 to $5,192 CAD / month
- Full-time
Use data and reporting tools to support continuous improvement initiatives across the operation.
Added 21 mins ago
L
Senior Financial Analyst (Enterprise and Strategic Initiatives)
lululemon
Vancouver, BC
- Full-time
FP&A is responsible for planning and managing lululemon's overall financial performance and serves as a key business partner in strategic and operational decision-making. The Senior…
Added 51 mins ago
S
Bookkeeper
SaskCulture
Regina, SK · Greater Regina Metropolitan Area
- Internship
The Bookkeeper is responsible for financial data entry and maintaining financial transactions of the organization, including, but not limited to, payables, receivables, investments, and…
Added 51 mins ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Analyze and resolve PnL breaks, ensuring accurate financial reporting.
Added 51 mins ago
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Accurate recording, reporting and presentation of files
Added 51 mins ago
LC
Pharmacist, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Winnipeg, MB
- Full-time
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Added 1 hour ago
SS
IT Manager
SysGen Solutions Group
Calgary, AB
- Full-time
Monitor service and financial targets of existing contracts to support client satisfaction and retention, and growth of the organization in both technical services activity and project work.
Added 1 hour ago
T
Senior Internal Auditor
Twilio
Remote, Canada
- Full-time
- Remote
…fast-growing environment to help elevate our global internal controls. Reporting directly to the Senior Manager of Internal Audit, you will collaborate with cross-functional teams to plan,…
Added 1 hour ago
N
Member of Technical Staff
Nutanix
Vancouver, BC
- $103,000 to $155,000 CAD / year
- Full-time
Develop scalable, efficient, and fault-tolerant observability architectures for collecting, analyzing, and reporting metrics for various platform services.
Added 1 hour ago
AC
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Aviva Canada
Toronto, ON
- Full-time
…processes, drives operational efficiency, and delivers high-quality reporting and…
Added 1 hour ago
AC
Salesforce Administrator
Aviva Canada
Markham, ON
- Full-time
…processes, drives operational efficiency, and delivers high-quality reporting and…
Added 1 hour ago
SM
RQ11491 - Product Manager - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Maintain governance artifacts, status reporting, financial tracking, and portfolio information within approved tools (e.g., Planview).
Added 1 hour ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
…services Use Power Query to clean transform and prepare data for reporting Proven experience as a Power BI Developer or similar role Proficiency in Power BI including Power Query DAX and…
Added 1 hour ago
SM
Decision Support Analyst Decision Support
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Toronto, ON
- Full-time
…Health, as well as to key strategic, quality, performance and financial initiatives. Decision Support is a team of highly trained, experienced and diverse professionals across the domains…
Added 1 hour ago
C
Director, Consulting Services - Growth and Strategy
CGI
AB · Edmonton, AB
- Full-time
Strong commercial and financial acumen, including experience with pricing, cost models, contribution margin, contracting and opportunity risk.
Added 1 hour ago
ES
C++ Generalist Software Engineer Co-op (FC - Vancouver - Summer 2027 - 8-Months - Undergrad)
EA SPORTS
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- Temporary
…May 2027 (8-month term) based out of our office in Burnaby, reporting to the Development Director. We are considering hybrid (3-days per week) and onsite flexible work…
Added 1 hour ago
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EA SPORTS
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Added 1 hour ago
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Added 1 hour ago
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…and invest to live their best life, wherever they're on their financial…
Added 1 hour ago
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- $40 to $45 CAD / hour
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Added 1 hour ago
DC
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OpenText

Vice President, Client Success Strategy & Programs

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Translate the Client Success Organization’s strategy into integrated plans, priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs, business operations, performance reporting, and a multidisciplinary team while advising senior executives and coordinating cross-functional execution.

Requirements

Requires 15 or more years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of turning enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; client-facing function experience is preferred, M&A experience is an asset, and a related bachelor’s degree is specified, with an MBA or equivalent advanced degree considered an asset.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Business Operations
Program Management
Strategic Planning
Financial Acumen
Performance Management
KPI Frameworks
Data Analysis
Cross-Functional Leadership
Organizational Alignment
Change Management
Mergers And Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Annual Planning
Investment Priorities
Execution Roadmaps
Business Case Development
Program Governance
Portfolio Management
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership Team
Board Reporting
Mergers And Acquisitions
Divestitures
Business Readiness
Organizational Planning
Workforce Planning
Capability Planning
Cross-Functional Programs
Client Experience
Digital Transformation
Information Management

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