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Added 11 mins ago
FO
Surintendant commercial
First Onsite - CA
Dorval, QC
- Full-time
Added 11 mins ago
FO
Gestionnaire des mesures d'urgence / Emergency Mitigation Manager
First Onsite - CA
QC · Quebec City, QC
- Full-time
Added 11 mins ago
FO
Construction Manager
First Onsite - CA
Barrie, ON
- $60,000 to $75,000 CAD / year
- Full-time
…moving with precision and purpose. You'll work closely with Project Managers, Estimators, and Supervisors to align priorities, solve challenges, and keep timelines on track. You'll visit…
Added 11 mins ago
FO
Gestionnaire des mesures d'urgence / Emergency Mitigation Manager
First Onsite - CA
Dorval, QC
- Full-time
Added 11 mins ago
DC
Project Administration Team Lead
DWB Consulting Services Ltd
North Vancouver, BC
- $40 to $45 CAD / hour
- Full-time
We are seeking an experienced and motivated Project Administration Team Lead to join our team of professionals as a key support and strategic partner to our Head of Business Services. The…
Added 26 mins ago
A
Electrical Engineering Supervisor
Actalent
Calgary, AB
- $70 to $80 CAD / hour
- Contract
…identify an experienced Electrical Engineering Supervisor to lead a team of engineers and designers supporting the development, implementation, and continuous improvement of complex…
Added 26 mins ago
W
Principal Architect
WalterFedy
Hamilton, ON
- Full-time
The highly experienced and visionary Principal Architect will lead and manage complex architectural projects from concept through completion. This role requires a strategic thinker with a…
Added 26 mins ago
A
Amélioration Continue - Continuous Improvement
Actalent
Montreal, QC
- $41 to $60 CAD / hour
- Contract
Coordonner et suivre les activités de projet à laide de MS Project, en les échéanciers, jalons et livrables, et en sassurant de leur respect.
Added 26 mins ago
A
Project Manager
Actalent
AB · Edmonton, AB
- $58 to $69 CAD / hour
- Contract
Actalent is partnering with a growing engineering and manufacturing organization to identify an experienced Project Manager to lead the successful execution of complex industrial projects…
Added 26 mins ago
A
Ingénieur éLectrique - Electrical Engineer
Actalent
Montreal, QC
- $50 to $67 CAD / hour
- Contract
We are seeking a dedicated Electrical Engineer to lead the development of electrical distribution systems for public transit depots. The role involves guiding projects from initial studies…
Added 41 mins ago
W
Senior Manager, Supply Chain
Worley
Markham, ON
- Full-time
Own the supply chain execution plan, package register, procurement schedule, long-lead register, risk register and team workload.
Added 41 mins ago
W
Principal Mechanical Engineer
Worley
Oakville, ON
- Full-time
Worley is seeking a Principal Mechanical Engineer (Lead) based in Oakville, Ontario. This role provides mechanical engineering leadership for the design and delivery of process and utility…
Added 41 mins ago
F
Engineering Manager - Mining & Metals
Fluor
Vancouver, BC
- Full-time
…quality standards, meeting or improving on cost, schedule and project defined milestones. You could lead the multi-disciplined engineering team for small to large sized EPC or EPCM…
Added 41 mins ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
As a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and…
Added 41 mins ago
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Production Manager - Netflix Animation Studios
Netflix
Vancouver, BC
- Full-time
Lead with inclusivity, collaboration, and accountability, helping to create an environment where team members can do their best work.
Added 56 mins ago
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Pacemaker / Heart Function Clinician
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Toronto, ON
- Part-time
Demonstrated sound interpersonal, team development and conflict management skills.
Added 56 mins ago
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Intermediate Civil Engineer
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Vancouver, BC
- Full-time
Our team in Canada is growing! We are currently recruiting for an Intermediate Civil Engineer to join our Project Delivery team in our Minerals and Metal Business line in the Vancouver…
Added 56 mins ago
AD
Quantity Surveyor / Estimator
ADL Design and Build Ltd
London, ON
- Full-time
Pay: £40,000 basic salary plus uncapped project bonuses. Illustrative total annual earnings of approximately £60,000, depending on eligible projects secured.
Added 56 mins ago
Actuarial Consultant - Alberta Auto Pricing
Wawanesa Insurance
Toronto, ON · AB · Winnipeg, MB · Wawanesa, MB · Moncton, NB · Thunder Bay, ON · Ottawa, ON · Kitchener, ON · Montreal, QC · Vancouver, BC · Lloydminster, AB · Dartmouth, NS · Calgary, AB · Lethbridge, AB · Edmonton, AB (Hybrid), AB · North York - Toronto, ON (Hybr, ON
…opportunity for diverse experience and advancement on a growing…
Added 56 mins ago
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Senior Frontend Developer - Angular
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Added 1 hour ago
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Technician II Service
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Lead projects at a site level, manage a team of junior technicians as necessary
Added 1 hour ago
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Intermediate Piping Engineer P.Eng.
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Hamilton, ON
- $90,000 to $110,000 CAD / year
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…provide engineering, procurement, construction support, and project management services to industrial clients across North America and around the…
Added 1 hour ago
JG
Technical Architect for Box Capital Markets
J&M Group
Toronto, ON
- Contract
Lead detailed design of enterpriselevel technology projects from inception to production Supervise configuration quality assurance testing and deployment
Added 1 hour ago
MS
General Manager_High-End Furniture Store
Must Société
Laval, QC
- Full-time
We are looking for a passionate, dynamic, and results-driven General Manager to lead our Must Société store in Ottawa, inspire a talented team, and deliver an exceptional customer…
Added 1 hour ago
FP
Chief Financial Officer
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OpenText

Vice President, Client Success Strategy & Programs

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Translate the Client Success Organization’s strategy into integrated plans, priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs, business operations, performance reporting, and a multidisciplinary team while advising senior executives and coordinating cross-functional execution.

Requirements

Requires 15 or more years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of turning enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; client-facing function experience is preferred, M&A experience is an asset, and a related bachelor’s degree is specified, with an MBA or equivalent advanced degree considered an asset.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Business Operations
Program Management
Strategic Planning
Financial Acumen
Performance Management
KPI Frameworks
Data Analysis
Cross-Functional Leadership
Organizational Alignment
Change Management
Mergers And Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Annual Planning
Investment Priorities
Execution Roadmaps
Business Case Development
Program Governance
Portfolio Management
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership Team
Board Reporting
Mergers And Acquisitions
Divestitures
Business Readiness
Organizational Planning
Workforce Planning
Capability Planning
Cross-Functional Programs
Client Experience
Digital Transformation
Information Management

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