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Added 1 hour ago
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Campaign Manager, Enterprise
Clio
Calgary, AB · Vancouver, BC · Toronto, ON
- Full-time
You are both a disciplined project manager and a sharp editorial thinker. You truly influence the day-to-day campaign operations, including the sequencing, the trade-off calls, and the…
Added 4 hours ago
M
Sales, Channel - Regional Partners (Canada)
Meter
Remote, Canada
- Full-time
- Remote
…the Canadian market, and turn relationships into closed-won revenue alongside our Enterprise…
Added 4 hours ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Swift Current, SK
- $15.7 CAD / hour
- Part-time
Neptune Retail Solutions is the unparalleled leader in omnichannel retail marketing across the U.S. and Canada. Neptune's In-Store Media network is unmatched across 60,000 locations and 140…
Added 8 hours ago
WL
Inside Sales Expert - West
Weidmuller Ltd
Calgary, AB
- $60,000 to $70,000 CAD / year
- Full-time
…matters. By coordinating with internal teams across Sales, Operations, Supply Chain, Product Management, and Client Relation, the Internal Sales Specialist ensures complete ownership and…
Added 8 hours ago
TL
Accounting Specialist - Level 2
Transx Ltd
Rosser, MB
- Full-time
…divisions, this position provides monthly summaries and leads Operations in cost control, The ultimate mission is to support budgeting and forecasting processes while ensuring efficient…
Added 8 hours ago
TL
Freight Receivable Supervisor
Transx Ltd
Rosser, MB
- Full-time
The Freight Receivable Supervisor is a vital leader and analyst within our accounts receivable department, stepping in to support our team and operations wherever needed. Unlike traditional…
Added 9 hours ago
BC
General Manager
BELFOR CANADA INC.
Collingwood, ON
- Up to $90,000 CAD / year
- Full-time
As a global leader in property restoration for over 70 years, we help people recover from the unexpected.
Added 10 hours ago
GC
Account Manager (Electrical)
GRAYBAR CANADA
Oshawa, ON
- Full-time
Graybar Canada is a leader in the distribution of high quality electrical, automation and telecommunications products that supports these operations through related supply chain management…
Added 12 hours ago
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Banking Centre Leader I
CIBC
Victoria, BC
- Full-time
…- delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by…
Added 13 hours ago
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Director of Food And Beverage
Trail Hub
Whitby, ON
- Full-time
…for the overall performance of Trail Hub’s food and beverage operations, including Nest restaurant, weddings, banquets, corporate events, beverage operations, and other hospitality…
Added 16 hours ago
KI
Co-op/Intern Sales Operations
Kinaxis Inc.
Ottawa, ON
- Internship
The Sales Operations Coordinator intern (or co-op) supports the sales operations team by handling operational, administrative, and analytical tasks that improve efficiency and help achieve…
Added 17 hours ago
AH
50/50 Staff Supervisor
Argonauts Holdings Limited Partnership
Toronto, ON · Scotiabank Arena
- Part-time
…staff to deliver an exceptional fan experience while maximizing revenue. This role oversees staffing, scheduling, coaching, and performance management for 50|50 Ambassadors and Team Leads,…
Added 18 hours ago
CH
Entry Level Material Handler and Route Driver Trainee
Clean Harbors
Brantford, ON
- Full-time
…businesses green. We generate more than $1.2 billion in annual revenue as a world-class environmental service organization and market leader in industrial hazardous waste management,…
Added 19 hours ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
…Diagnostic (“SDx”) offerings. The DSM will serve as an advisor, leader, and technical expert to support peer mentorships and will support colleagues/functions to develop sales tactics to…
Added 20 hours ago
GA
Sales Supervisor (FT), AX Metrotown
Giorgio Armani
Burnaby, BC
- Part-time
As a leader within Giorgio Armani Canada Corporation, you will be part of a diverse leadership and sales team, who you will inspire and motivate each day. You will assist in aligning the…
Added 20 hours ago
GA
Operations Manager, AX Metrotown
Giorgio Armani
Burnaby, BC
- Part-time
As an Operations Manager, you will also provide input on merchandising strategies and be accountable for the operations of the store. Your daily presence on the sales floor will provide you…
Added 21 hours ago
I
Project Manager Sr
Insight
Calgary, AB
- Full-time
As Project Manager Sr, you will be responsible for managing, directing and overseeing the operations and administration of assigned projects and programs. We will count on you to provide…
Added 21 hours ago
KC
Commercial Strategy / Pricing Lead - Global Software Leader
Kingston Consulting Global Ltd
Canada
- Full-time
Our client is a global software organisation, already recognised as a market leader, and set for significant growth. Its software is used by some of the world’s largest companies and it…
Added 21 hours ago
PI
Senior Director Product Marketing – Competitive and Sales Enablement
Ping Identity
Canada
- Full-time
Partner with Demand Gen and Sales/Revenue Operations to measure playbook adoption and impact on pipeline and win rates.
Added 21 hours ago
O
Vice President, Client Success Strategy & Programs
OpenText
Waterloo, ON
- Full-time
…and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move…
Added 21 hours ago
O
Vice President, Client Success Strategy & Programs
OpenText
Toronto, ON
- Full-time
…and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move…
Added 21 hours ago
O
Vice President, Client Success Strategy & Programs
OpenText
Richmond Hill, ON
- Full-time
…and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move…
Added 21 hours ago
Senior Commercial Operations Analyst
Diligent Corporation
Vancouver, BC
…This individual will play a key role in territory and routing operations, including hands on management of Fullcast, while partnering closely with GTM Systems and Data teams to improve how…
Added 21 hours ago
Founding BDR Manager
Kick
Toronto, ON
…this function (Rippling, Ramp, etc.). That means building a revenue machine with a human touch that strengthens our customers’ Kick experience from the first touchpoint. As an applied AI…
Added 22 hours ago
A
Hydrogeologist
AECOM
Winnipeg, MB
- $115,000 to $180,000 CAD / year
- Full-time
Work on hydrogeological characterization projects across Canada for mine development, operations and closure, water supply development, contaminated site assessment, remediation, civil…

OpenText

Vice President, Client Success Strategy & Programs

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Translate the Client Success Organization’s strategy into integrated plans, priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs, business operations, performance reporting, and a multidisciplinary team while advising senior executives and coordinating cross-functional execution.

Requirements

Requires 15 or more years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of turning enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; client-facing function experience is preferred, M&A experience is an asset, and a related bachelor’s degree is specified, with an MBA or equivalent advanced degree considered an asset.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Business Operations
Program Management
Strategic Planning
Financial Acumen
Performance Management
KPI Frameworks
Data Analysis
Cross-Functional Leadership
Organizational Alignment
Change Management
Mergers And Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Annual Planning
Investment Priorities
Execution Roadmaps
Business Case Development
Program Governance
Portfolio Management
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership Team
Board Reporting
Mergers And Acquisitions
Divestitures
Business Readiness
Organizational Planning
Workforce Planning
Capability Planning
Cross-Functional Programs
Client Experience
Digital Transformation
Information Management

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