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Added 6 mins ago
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Product Manager - Fintech
Clio
Toronto, ON · Vancouver, BC · Calgary, AB
- Full-time
As a Product Manager and in conjunction with your Developer and Designer counterparts (your triad) you will drive successful outputs and outcomes in your product area. Working from the…
Added 21 mins ago
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Manager, Mental Health - Canada
Movember
Toronto, ON
- Other
…geographies and functions, and to represent Movember externally at a senior level with funders, government, and advisory…
Added 21 mins ago
GC
Specialist, AutomationNew
Glencore Canada
Elkford, BC
- $95,000 to $112,000 CAD / year
- Full-time
Reporting to the Senior Engineering Supervisor, the Specialist, Automation, is responsible for safely delivering and maintaining a diverse set of technology that is redefining the way we…
Added 21 mins ago
PS
SENIOR 2D GAME ARTIST – SLOT GAMES
PearFiction Studios
Montreal, QC
- Full-time
We are looking for full-time Senior 2D Game Artist to join our Montreal-based art team.
Added 21 mins ago
SI
Building Maintenance Mechanic
Saputo Inc.
Mississauga, ON
- Full-time
Observ JR64178 IT Senior Analyst, Power BI Development – Enterprise Analytics Saint-Laurent, QC Saint-Laurent Quebec Canada Mississauga, ON Mississauga Ontario Canada Enterprise…
Added 21 mins ago
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Brantford, ON
- Full-time
Added 21 mins ago
Senior Consultant - Non-Financial Risk and Controls (French bilingual)
EY
Montreal, QC
…management, internal controls and internal audit functions. As a Senior Consultant, you will work within the NFR and Controls team to deliver high-quality risk consulting services, focusing…
Added 36 mins ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
Shares important insights and competitive market information to regional and senior leadership.
Added 51 mins ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a hands-on Senior Development Lead to architect, build, and scale resilient cloud solutions with minimal supervision. This role requires a proven self-starter…
Added 51 mins ago
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Senior Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Job Summary: We are seeking a highly skilled Backend/API Developer with extensive experience in Salesforce technologies, particularly Apex, LWC, and the Salesforce platform. The ideal…
Added 51 mins ago
OI
Senior Software Engineer
Oryn, Inc.
Mississauga, ON
- Full-time
Role Description The Senior Software Engineer will design, develop, and maintain robust software systems that power Oryn’s AI-driven products. Day-to-day responsibilities include…
Added 1 hour ago
T
Senior Internal Auditor
Twilio
Remote, Canada
- Full-time
- Remote
Join the team as Twilio’s next Senior Internal Auditor. At Twilio, we build the platform powering modern communications for millions of developers and global enterprises. Joining our…
Added 1 hour ago
GP
Production Manager - Paper Bag Manufacturing
Gather Packaging
Toronto, ON · North York, ON
- Full-time
Strong interpersonal skills and the ability to connect effectively with operators, technical specialists and senior leadership.
Added 1 hour ago
TC
Loss Prevention Investigations Manager
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
Proven track record to lead, coach, and develop high-performing teams while building strong partnerships with senior leaders and cross-functional collaborators. Skilled at influencing…
Added 1 hour ago
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Learning & AI Enablement Associate (6-Month Contract)
ChangeMakers
Toronto, ON
- Contract
Facilitate workshops and present project updates to senior leaders and stakeholders
Added 1 hour ago
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Head of Design Operations
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- Full-time
We are seeking a senior operational leader who understands that great operations are ultimately about enabling great people to do their best work - someone who can help us build the…
Added 1 hour ago
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Emerging Niche Sales- Retail, CPG and Manufacturing
Virtusa
Toronto, ON
- Full-time
…transformation services. You should be comfortable speaking with both senior level technology, and non-technology buyers. You can interact at a strategic level, convey complex concepts and…
Added 1 hour ago
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RQ11639 – UX Designer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior UX Designer with extensive experience in UI/UX and Product Design, user research, usability testing, Agile delivery, accessibility, AI-assisted user experiences,…
Added 1 hour ago
SM
Associate Director - Halifax
S M Software Solutions Inc
Halifax, NS
- Full-time
Demonstrated ability to communicate with senior management across IT and business.
Added 1 hour ago
AI
Engineering - Flight Software Engineer
Aversan Inc.
Brampton, ON
- $112,000 to $140,000 CAD / year
- Full-time
We are currently seeking a qualified Senior Flight Software Engineer/MTS to join our team. In this role, you will lead designs for safety critical, real-time software solutions while…
Added 1 hour ago
C
Director, Consulting Services - Growth and Strategy
CGI
AB · Edmonton, AB
- Full-time
Experience engaging and influencing C-suite executives, senior business leaders, CIOs, CTOs, CFOs, and operational decision makers.
Added 1 hour ago
SM
Associate Director
S M Software Solutions Inc
Toronto, ON
- Full-time
Demonstrated ability to communicate with senior management across IT and business.
Added 1 hour ago
SM
RQ11475 - Software Developer - CRM - Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – CRM with strong hands-on experience in Microsoft Dynamics 365, Power Platform, Azure, and Dataverse, along with proven Technical Lead…
Added 1 hour ago
ES
C++ Software Engineer Intern (UFC - Vancouver - Summer 2027 - 8-months)
EA SPORTS
Vancouver, BC
- Temporary
…an 8-month internship beginning in May 2027. Reporting to a Senior Software Engineer and paired with an engineering mentor, you will work on a close-knit team, contribute to game features,…
Added 1 hour ago
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Senior Software Engineer
Nokia
Ottawa, ON · Kanata, ON
- Full-time
As a Senior Software Engineer at Nokia, you'll be at the forefront of our software development efforts. Your expertise in Go development and distributed systems will be crucial in designing…

OpenText

Vice President, Client Success Strategy & Programs

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Translate the Client Success Organization’s strategy into integrated plans, priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs, business operations, performance reporting, and a multidisciplinary team while advising senior executives and coordinating cross-functional execution.

Requirements

Requires 15 or more years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of turning enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; client-facing function experience is preferred, M&A experience is an asset, and a related bachelor’s degree is specified, with an MBA or equivalent advanced degree considered an asset.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Business Operations
Program Management
Strategic Planning
Financial Acumen
Performance Management
KPI Frameworks
Data Analysis
Cross-Functional Leadership
Organizational Alignment
Change Management
Mergers And Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Annual Planning
Investment Priorities
Execution Roadmaps
Business Case Development
Program Governance
Portfolio Management
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership Team
Board Reporting
Mergers And Acquisitions
Divestitures
Business Readiness
Organizational Planning
Workforce Planning
Capability Planning
Cross-Functional Programs
Client Experience
Digital Transformation
Information Management

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