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Added 28 mins ago
MC
Principal Banking Cloud Architect | Client Partner | Technology Consulting (35568)
Myticas Consulting
Toronto, ON
- Full-time
…strong client relationship skills. You will serve as a trusted advisor to senior banking executives, helping shape technology strategy while expanding long-term client…
Added 28 mins ago
MC
Product & Pricing Architect (35728)
Myticas Consulting
Toronto, ON
- Full-time
Build trusted relationships with senior customer stakeholders and serve as a functional and solution advisor throughout the implementation lifecycle.
Added 28 mins ago
MC
Product & Pricing Consultant III (35726)
Myticas Consulting
Toronto, ON
- Full-time
Build strong customer relationships and serve as a trusted senior functional advisor.
Added 28 mins ago
MC
Technical Consultant III (35732)
Myticas Consulting
Toronto, ON
- Full-time
Technical Consultant III (Software Engineer, Senior/Lead)
Added 28 mins ago
MC
SOLUTION ARCHITECT TECHNICAL ARCHITECT (35734)
Myticas Consulting
Toronto, ON
- Full-time
We are seeking a senior Solution Architect / Technical Architect with strong experience delivering complex enterprise SaaS solutions within Banking, Financial Services, or FinTech…
Added 58 mins ago
CM
Manager, Insolvency
Crowe MacKay LLP
Vancouver, BC
- Full-time
This is more than a technical role. It is an opportunity to become a trusted advisor, a problem solver, a leader, and a key contributor within one of the most dynamic and intellectually…
Added 59 mins ago
Government Relations Analyst (Contract)
Trans Mountain
Calgary, AB
…and the preparation of high-quality briefing materials for senior leadership. This role is central to ensuring that Trans Mountain’s engagements with governments are well informed, clearly…
Added 59 mins ago
Executive Assistant to the Chief Project Development Officer
Trans Mountain
Calgary, AB
…Officer, Pacific Link. The Executive Assistant will provide senior-level executive, governance and operational support to enable the effective management of the Chief Project Development…
Added 1 hour ago
NB
OTC Regulatory Project Advisor
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor OTC Regulatory Project in the Capital Operations (CMO) team at National Bank means acting as a specialist in regulatory reporting for over-the-counter (OTC)…
Added 2 hours ago
Senior Engineer, Access (East), Pacific Link (Contract)
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior Engineer Access (East), Pacific Link (Contract). In this position,…
Added 2 hours ago
Senior Engineer, Access (West), Pacific Link (Contract)
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior Engineer Access (West), Pacific Link (Contract). In this position,…
Added 3 hours ago
SE
Technical Expert L3 - Customer Care
Schneider Electric
Richmond, BC
- $75,200 to $112,800 CAD / year
- Full-time
Join our Technical Customer Care team as a trusted technical advisor, helping turn complex customer challenges into practical solutions. When an issue goes beyond the scope of Level 1 or…
Added 3 hours ago
Government Relations Analyst
Trans Mountain
Calgary, AB
…and the preparation of high-quality briefing materials for senior leadership. This role is central to ensuring that Trans Mountain’s engagements with governments are well informed, clearly…
Added 3 hours ago
Senior Quality Assurance Advisor, Pipeline, Pacific Link (Contract)
Trans Mountain
Calgary, AB
Trans Mountain is seeking a collaborative, motivated, and values driven individual to join our dynamic team as a Senior Quality Assurance (QA) Advisor, Pipeline, Pacific Link (Contractor).…
Added 4 hours ago
WI
Senior Principal Engineer / Technical Director - Tailings & Mine Waste
WSP in Canada
Kelowna, BC
- Full-time
As a Senior Principal Engineer / Technical Director - Tailings & Mine Waste, you will serve as a recognized technical authority and strategic advisor, leading some of the most complex and…
Added 4 hours ago
UO
Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
This role will serve as a key advisor to the Senior Director, Campus Engagement acting as their representative when required and acting as Senior Director in the incumbent's absence.
Added 5 hours ago
L
Senior Technology Manager - Security Engineering and Architecture
lululemon
Vancouver, BC
- Full-time
As the Senior Technology Manager, Security Engineering & Architecture, you will be a key leader within the Technology organization, responsible for shaping and executing the vision for…
Added 6 hours ago
HA
Senior Water Resources Engineer
Hazen and Sawyer
Calgary, AB
- Full-time
The Opportunity – Senior Water Resources Engineer
Added 6 hours ago
TA
Vice President, Finance & Tax
Thorek/Scott and Partners
Toronto, ON
- Full-time
…treasury, financial operations and risk management. As a trusted advisor, this individual will translate complex financial matters into clear recommendations that support wealth…
Added 7 hours ago
TE
Marketing Manager
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
- Contract
Provide marketing support for product launches, advisor councils, regional meetings, campaigns, and branding initiatives
Added 8 hours ago
M
Senior Accountant, Assurance and Accounting - Private Enterprise Audit
MNP
Vancouver, BC
- Full-time
Make an impact with our Assurance & Accounting team as a Senior Accountant. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving…
Added 9 hours ago
A
Représentant(e) des ventes- Grands comptes (CHASSEUR)/Senior Sales Representative, Up Market Accounts (Hunter)
ADP
Montreal, QC
- Full-time
Added 9 hours ago
R
Senior Principal DSX Data Scientist
Roche
Mississauga, ON · Canada Pharma Campus
- Full-time
You serve as a senior technical advisor to platform owners, programming and statistical leadership, and governance teams on complex topics involving infrastructure, automation, and…
Added 10 hours ago
SO
Senior Advanced Planning Advisor
Stone Owl Family Office
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…their wealth. As we continue to expand, we are looking for a Senior Advanced Planning Advisor to join our team and play a key role in delivering customized tax-efficient wealth strategies…
Added 10 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a Trusted HR Advisor, You Will Work Closely With Managers And Leaders To Provide Practical Guidance On a Broad Range Of Human Resources Matters, Including

OpenText

Vice President, Client Success Strategy & Programs

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Translate the Client Success Organization’s strategy into integrated plans, priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs, business operations, performance reporting, and a multidisciplinary team while advising senior executives and coordinating cross-functional execution.

Requirements

Requires 15 or more years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of turning enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; client-facing function experience is preferred, M&A experience is an asset, and a related bachelor’s degree is specified, with an MBA or equivalent advanced degree considered an asset.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Business Operations
Program Management
Strategic Planning
Financial Acumen
Performance Management
KPI Frameworks
Data Analysis
Cross-Functional Leadership
Organizational Alignment
Change Management
Mergers And Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Annual Planning
Investment Priorities
Execution Roadmaps
Business Case Development
Program Governance
Portfolio Management
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership Team
Board Reporting
Mergers And Acquisitions
Divestitures
Business Readiness
Organizational Planning
Workforce Planning
Capability Planning
Cross-Functional Programs
Client Experience
Digital Transformation
Information Management

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