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Added 14 mins ago
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Senior Security Specialist - Cloud (Global Security)
RBC
Toronto, ON
- Full-time
Work as part of the team assessing and improving the security of our public cloud environments (Amazon Web Services, Microsoft Azure, and Google Cloud Platform).
Added 14 mins ago
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Director Data Center Engineering
RBC
Toronto, ON
- Full-time
The role is for Global Data Center engineering lead managing a high performing team of senior engineers responsible for all the networking technology running in the RBC’s global data…
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Senior Associate -Cyber Security Forward Deployed(Bilingual FR/EN)
PwC
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…clients, helping secure their cloud environments and software development processes. In this consulting role, you will tackle complex security challenges – performing analyses, setting up…
Added 14 mins ago
MP
Senior Mining Consultant - Underground
Mining Plus
Vancouver, BC
- Full-time
Join Mining Plus, a global mining technical services consultancy where you’ll work on diverse, high-impact mining projects, collaborate with experienced professionals around the world, and…
Added 14 mins ago
MP
Principal Mining Consultant-Underground
Mining Plus
Vancouver, BC
- Full-time
As a Principal Mining Consultant – Underground Mining, you will provide senior technical leadership and premium consulting services to Mining Plus clients across a variety of commodities…
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Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
Contribute to business development by identifying opportunities, developing proposals and scopes, supporting pursuits, and expanding relationships with new and existing clients
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Sr. Software Development Engineer / Principal, Software Development Engineer
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
As either a Senior Software Development Engineer or a Principal Software Development Engineer on the AI Model Serving team, you will be a technical leader who helps shape the vision and…
Added 14 mins ago
PH
Translation Services Coordinator
Public Health Ontario
Toronto, ON
- Full-time
Translation Services CoordinatorLocation: Toronto-661 UniversityDepartment: Product Development and Publishing
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104R2-26-3 Indigenous Transitions Facilitator
Six Nations
Ohsweken, ON
- Full-time
…in the delivery of comprehensive individualized wrap around services and ensure the early engagement of client identified caregivers in the development of their care plan. They will also…
Added 28 mins ago
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Manager, Mechanical Design and Core Engineering
Calian in Space & Technology
Ottawa, ON
- Full-time
…laboratories, technical infrastructure, and specialized engineering services that support the organization’s research, product development, systems engineering, and industrialization…
Added 28 mins ago
NB
Chief Analyste, Financial Performance
National Bank of Canada
Montreal, QC
- Full-time
Identify and implement opportunities to simplify and continuously improve processes, while contributing to the development of the team's analytical capabilities.
Added 28 mins ago
NB
Salesforce Application Architect
National Bank of Canada
Montreal, QC
- Full-time
Advise and guide the development team and the product owner by recommending different functional alternatives aligned with the architecture and guiding decisions and vision across the…
Added 41 mins ago
RE
Customer service supervisor (except financial services)
Reindeer Early Childhood Education Ltd.
Strathmore, AB
- From $37.5 CAD / hour
- Full-time
- On-site
Oversee development of communication strategies
Added 44 mins ago
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Senior Associate, Institutional Sales
Clarity
Vancouver, BC
- $200,000 to $600,000 CAD / year
- Full-time
As a Senior Associate, Institutional Sales, you will play a critical role in driving Clarity’s growth by sourcing, developing, and expanding relationships with institutional investors and…
Added 44 mins ago
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Director, Strategic Partnerships
Clarity
Vancouver, BC
- $200,000 to $350,000 CAD / year
- Full-time
3-6+ years in partnerships, business development, or commercial roles at a fintech, financial infrastructure provider, or financial institution, with deals you personally sourced,…
Added 44 mins ago
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Senior Analyst, Sales & Trading
Clarity
Vancouver, BC
- $110,000 to $190,000 CAD / year
- Full-time
As a Senior Analyst in Sales & Trading, you will be a key member of Clarity’s front-line team, working directly with individuals who are looking to buy or sell shares on our platform. In…
Added 59 mins ago
UO
Manager, Organizational Change Management
University of Alberta
Edmonton, AB
- Full-time
Manage and Develop Team: Allocate senior consultants to projects based on complexity, capability and capacity. Set performance expectations and provide coaching, feedback and career…
Added 59 mins ago
T
Senior Group Manager, Finance Governance & Controls (Capital Markets)
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 59 mins ago
T
Senior Personal Banker Trainee – Home Borrowing - Mandarin and/or Cantonese language skills considered an asset
TD
Coquitlam, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 59 mins ago
T
Senior Practice Consultant, Private Wealth Management
TD
Vancouver, BC
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 1 hour ago
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Associate - Wealth Management (Global Client Group)
Dimensional Fund Advisors
Vancouver, BC
- Full-time
Assisting in the development and updating of investment related marketing materials, charts and scheduling reports.
Added 1 hour ago
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Relationship Manager, Business Banking
CIBC
Saskatoon, SK
- Full-time
As a member of Business Banking team, you’ll be reporting to the Director or Senior Manager & Team Lead, Business Banking, providing new and existing clients with an exceptional client…
Added 1 hour ago
C
Senior Financial Services Specialist - CIRO-MFD/AMF
CIBC
Montreal, QC
- Full-time
…financial plans and supplying exceptional client service. As a Senior Financial Planner, you’ll expertly deliver on CIBC’s Imperial Service approach, taking responsibility for a large…
Added 1 hour ago
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Sr. Consultant, Solution Design and Strategy-Payments
CIBC
Toronto, ON
- Full-time
Analytical Thinking, Analytical Thinking, Application Development, Application Firewall, Applications Programming, Azure Database For Postgresql, Data Solutions, Data Standards, Emerging…
Added 1 hour ago
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Director, US IT Asset Management
CIBC
Toronto, ON
- Full-time
You also demonstrate expert knowledge of banking products, services, and industry regulations; thorough understanding of current and emerging industry trends and developments; ability to…

OpenText

Vice President, Client Success Strategy & Programs

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Translate the Client Success Organization’s strategy into integrated plans, priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs, business operations, performance reporting, and a multidisciplinary team while advising senior executives and coordinating cross-functional execution.

Requirements

Requires 15 or more years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of turning enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; client-facing function experience is preferred, M&A experience is an asset, and a related bachelor’s degree is specified, with an MBA or equivalent advanced degree considered an asset.

Skills

Client Success Strategy
Enterprise Planning
Executive Leadership
Business Operations
Program Management
Strategic Planning
Financial Acumen
Performance Management
KPI Frameworks
Data Analysis
Cross-Functional Leadership
Organizational Alignment
Change Management
Mergers And Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Strategy
Annual Planning
Investment Priorities
Execution Roadmaps
Business Case Development
Program Governance
Portfolio Management
KPI Framework
Performance Reporting
Financial Planning
Executive Leadership Team
Board Reporting
Mergers And Acquisitions
Divestitures
Business Readiness
Organizational Planning
Workforce Planning
Capability Planning
Cross-Functional Programs
Client Experience
Digital Transformation
Information Management

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