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Added 9 hours ago
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VP of Marketing Operations
Revun
Vaughan, ON
- Internship
Relevant senior positions may include Vice President of Marketing, Chief Marketing Officer, Head of Marketing, Marketing Director, Head of Growth, Vice President of Demand Generation, or a…
Added 10 hours ago
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SYSTEMS INTEGRATOR (AV)
Design Electronics
Niagara Falls, ON
- Full-time
Reporting to the Chief Technical Officer, the Systems Integrator (AV) will be responsible for proficiency in the installations of audio/visual, access, CCTV and video conference, network,…
Added 10 hours ago
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Director, Total Rewards
Xanadu
Toronto, ON
- Full-time
Reporting to the Chief People Officer, this role will be both a strategic partner and hands-on leader. You will help shape Xanadu’s Total Rewards philosophy and build the programs,…
Added 16 hours ago
Specialist, Board Governance
Canadian Bar Association
Ottawa, ON
Reporting to the Chief Executive Officer (CEO), the Specialist, Board Governance provides confidential governance support and administration to the President and National Board of…
Added 22 hours ago
CO
Senior Manager, Anti-Money Laundering Advisor
Capital One
Toronto, ON
- Full-time
Sr. Manager, AML Advisory, with support and guidance from the Chief Anti-Money Laundering Officer of Capital One, serves as the compliance advisor and partner for our Canadian…
Added 23 hours ago
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Supply Chain Manager
Pontosense
Toronto, ON
- Full-time
Toronto or Waterloo, hybrid | Full-time | Reports to the Chief Commercial Officer
Added 1 day ago
FC
Manager, Information Security
FirstOntario Credit Union
Hamilton, ON
- Full-time
Create and maintain enterprise security architecture, under the direction of the VP, Chief Information Security Officer
Added 1 day ago
FP
Chief Financial Officer
Fresh Prep 🇨🇦
Canada
- Full-time
Provide modelling and analytical support for growth decisions: new facilities, capacity investment, category expansion, long-term supply contracts, and technology investment.
Added 1 day ago
EC
Afternoon Production Supervisor Featured
Entripy Custom Clothing
Oakville, ON
- Full-time
…was completed and what was not. You report directly to the Chief Operating…
Added 1 day ago
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Vice President, Client Success Strategy & Programs
OpenText
Waterloo, ON
- Full-time
…operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success,…
Added 1 day ago
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Vice President, Client Success Strategy & Programs
OpenText
Toronto, ON
- Full-time
…operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success,…
Added 1 day ago
O
Vice President, Client Success Strategy & Programs
OpenText
Richmond Hill, ON
- Full-time
…operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success,…
Added 1 day ago
FP
Chief Financial Officer
Fresh Prep Foods Inc
Vancouver, BC
- $300,000 to $380,000 CAD / year
- Full-time
Provide modelling and analytical support for growth decisions: new facilities, capacity investment, category expansion, long-term supply contracts, and technology investment.
Added 1 day ago
FP
Chief Financial Officer
Fresh Prep 🇨🇦
Vancouver, BC
- $300,000 to $380,000 CAD / year
- Full-time
Provide modelling and analytical support for growth decisions: new facilities, capacity investment, category expansion, long-term supply contracts, and technology investment.
Added 1 day ago
AE
Information Management & Technology Coordinator
Alberta Energy Regulator
Calgary, AB
- Full-time
Working closely with the Specialist, IMT Executive Operations, you will support the Vice President/Chief Information Officer (CIO) office and the IMT leadership team by ensuring leaders…
Added 1 day ago
CN
Director of Financial Strategy
Canada's National Ballet School
Toronto, ON
- Full-time
Reporting to the Chief Strategy and Operations Officer (CSOO) and working closely with the Executive Director and Artistic Director, the Director of Financial Strategy is a key member of…
Added 1 day ago
Director of Marketing and Loyalty
Northland Properties
Vancouver, BC
Reporting to the Chief Commercial Officer, the Director of Marketing & Loyalty works closely with Revenue Management, Sales, Guest Support Centre, and Digital Marketing & Analytics (DM&A)…
Added 1 day ago
Senior Legal Counsel (Contract)
Trans Mountain
Calgary, AB
Provide strategic legal advice across development, execution, operational readiness, technology, licensing, confidentiality, regulatory interfaces and the full delivery lifecycle.
Added 1 day ago
TM
Senior Legal Counsel (Contract)
Trans Mountain
Calgary, AB
- Contract
Provide strategic legal advice across development, execution, operational readiness, technology, licensing, confidentiality, regulatory interfaces and the full delivery lifecycle.
Added 1 day ago
FO
Senior Director, Enterprise Technology Services
Federation of Canadian Municipalities
Ottawa, ON · Greater Ottawa Metropolitan Area
- Full-time
Reporting to the Chief Operating Officer, the Senior Director, Enterprise Technology Services provides enterprise leadership for FCM's technology strategy, digital platforms, cybersecurity,…
Added 1 day ago
SS
Chief People and Culture Officer
Summit Search Group
Toronto, ON
- Full-time
The Global Chief People Officer (CPO) is a senior executive responsible for shaping and leading the organization’s global people strategy across all regions. This role will unify and…
Added 1 day ago
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Strategic Planning & Process Redesign Manager - 12‑month contract
Indigo
Toronto, ON
- $110,000 to $120,000 CAD / year
- Full-time
Conduct research and environmental scanning to surface risks, opportunities, competitive trends, technology developments, and customer insights relevant to Indigo’s strategy.
Added 1 day ago
CN
Director of Financial Strategy
Canada's National Ballet School
Toronto, ON
- Full-time
Reporting to the Chief Strategy and Operations Officer (CSOO) and working closely with the Executive Director and Artistic Director, the Director of Financial Strategy is a key member of…
Added 1 day ago
AS
VP, Finance
About Staffing
Calgary, AB
- $180,000 to $210,000 CAD / year
- Full-time
Reporting to the Chief Financial Officer (CFO), the Vice President, Finance will lead the accounting function across multiple Canadian and United States (US) entities. This is a hands-on…
Added 1 day ago
CN
Director of Financial Strategy
Canada's National Ballet School
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
Reporting to the Chief Strategy and Operations Officer (CSOO) and working closely with the Executive Director and Artistic Director, the Director of Financial Strategy is a key member of…

OpenText

Vice President, Client Success Strategy & Programs

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Shape the Client Success Organization’s strategy and translate it into integrated plans, investment priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs and business operations, establish performance governance and reporting, advise senior executives, and guide cross-functional transformation, including M&A-related readiness and integration.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Business Operations
Program Management
Executive Leadership
Cross-Functional Alignment
Strategic Planning
Financial Acumen
KPI Frameworks
Performance Reporting
Data Analysis
Portfolio Management
Change Management
Mergers and Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Planning
Business Operations
Program Management
Strategic Programs
Portfolio Management
Operating Plans
Investment Priorities
KPI Framework
Performance Reporting
Executive Leadership Team
Board Reporting
Financial Planning
Business Performance
Workforce Planning
Organizational Planning
Mergers and Acquisitions
Divestitures
Business Readiness
Cross-Functional Transformation
Client Experience
Digital Transformation
Information Management

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