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Added 22 mins ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
Understands and applies understanding of the timeline for the sales process to demonstrate respect for client time by including thorough analysis in client meetings.
Added 37 mins ago
FN
Primary Care Registered Nurse- Oyster Bay
First Nations Health Authority
Ladysmith, BC
- Full-time
The first of its kind in Canada, FNHA works as a health-and-wellness partner with BC First Nations to support self-determination and decision-making to improve health outcomes.
Added 37 mins ago
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Proposals Specialist (2 positions)
McElhanney
Calgary, AB
- Full-time
…turning technical content into compelling, eye-catching, and client-focused proposals to join our team. In this role, you’ll apply your strong writing, critical thinking, and communication…
Added 37 mins ago
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AI Solution Architect
Virtusa
Toronto, ON
- Full-time
Partner with client risk and compliance teams to ensure adherence to Responsible AI principles.
Added 37 mins ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Montreal, QC
- Full-time
…detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home…
Added 37 mins ago
GP
Associé Gestion des Partenariats
Global Payments Inc.
Montreal, QC
- Full-time
Make your mark at one of the biggest names in payments. We’re looking for a Partner Manager to join our ever-evolving Integrated Solutions team and help shape the future of global commerce.…
Added 52 mins ago
W
Procurement Contract Specialist II
Worley
Edmonton, AB · Calgary, AB
- Full-time
Worley is a global professional services company of energy, chemicals and resources experts. We partner with customers to deliver projects and create value over the life of their assets.…
Added 1 hour ago
GP
Associé Gestion des Partenariats
Global Payments Inc.
Markham, ON
- Full-time
Make your mark at one of the biggest names in payments. We’re looking for a Partner Manager to join our ever-evolving Integrated Solutions team and help shape the future of global commerce.…
Added 1 hour ago
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Business Analyst
Virtusa
Toronto, ON
- Full-time
…within the Wealth Management domain. This position ensures that client requirements, regulatory standards, and operational goals are translated into actionable system enhancements and…
Added 1 hour ago
V
Emerging Niche Sales- Retail, CPG and Manufacturing
Virtusa
Toronto, ON
- Full-time
…developing pipeline, meeting order booking targets and developing partner channels. Experience working within a structured sales operations environment will be important. You should have a…
Added 1 hour ago
WI
Senior GIS Analyst
WSP in Canada
Terrace, BC
- Full-time
Analyzes client needs and translates them into GIS workflows
Added 1 hour ago
Z
LLM Engineer
ZS
Toronto, ON
- Full-time
…and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and…
Added 1 hour ago
WI
Senior GIS Analyst
WSP in Canada
Vancouver, BC
- Full-time
Analyzes client needs and translates them into GIS workflows
Added 1 hour ago
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Marketing Manager, Global Retirement
Manulife
Waterloo, ON · Montreal, QC
- Full-time
Partner across cross-functional teams to bring new digital capabilities to market, ensuring launches enhance the end-to-end member experience and align with broader business and customer…
Added 1 hour ago
S
Forward Deployed Solution Engineer – Applied AI FDE
ServiceNow
Montreal, QC
- Full-time
Des bâtisseurs avant tout. Nous ne privilégions pas le pedigree - nous recherchons des ingénieurs obsédés par le client, avec une véritable profondeur en ML et l'étendue technique…
Added 1 hour ago
DC
Project Administration Team Lead
DWB Consulting Services Ltd
North Vancouver, BC
- $40 to $45 CAD / hour
- Full-time
…the resource sector. Kintera has a close-knit team, a diverse client base and a strong reputation for outstanding quality and service. Our offices are located across all regions of British…
Added 1 hour ago
EJ
CA Financial Advisor
Edward Jones
London, ON
- $38,500 to $100,000 CAD / year
- Full-time
Financial Advisors partner with clients to help them achieve their long-term financial goals: retirement, building wealth, estate strategies, funding education and more. As a financial…
Added 1 hour ago
GA
Operations Manager, AX Metrotown
Giorgio Armani
Burnaby, BC
- Part-time
…support the entire team on driving sales, providing an excellent client experience, building strong talent and ensure the store operates efficiently and effectively. Your ability to combine…
Added 1 hour ago
KD
Coordonnateur ou coordonnatrice, tarification et promotions / Pricing & Promotion Coordinator
Keurig Dr Pepper
Montreal, QC
- Full-time
…soutient l’exécution exacte et ponctuelle de la tarification client, des inscriptions de produits et des activités promotionnelles auprès des clients des secteurs de l’épicerie, des…
Added 1 hour ago
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Graduate Mechanical Engineer
Worley
Vancouver, BC · Edmonton, AB · Calgary, AB
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 1 hour ago
W
Principal Mechanical Engineer
Worley
Oakville, ON
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 1 hour ago
W
Talent Acquisition Advisor I
Worley
Edmonton, AB
- Full-time
Worley is a global company of energy, chemicals and resources experts headquartered in Australia. We partner with our customers to deliver projects and create value across the life of their…
Added 1 hour ago
M
Data Center Technician Manager
Microsoft
Toronto, ON
- Full-time
Added 2 hours ago
RI
Damage Insurance Agent (Bilingual)- EN
RBC Insurance
Quebec, QC
- Full-time
…detail-oriented, with a focus on problem and delivering an exceptional client experience. You will contribute to individual and team sales goals by proactively recommending personal home…
Added 2 hours ago
I-
Controller – Manufacturing | Contract with Extension Potential
IFG - International Financial Group
Toronto, ON
- $60 to $80 CAD / hour
- Contract
Our client, an established manufacturing organization with Canadian and international operations, is seeking an experienced Controller to join their finance team on an initial six-month…

OpenText

Vice President, Client Success Strategy & Programs

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Shape the Client Success Organization’s strategy and translate it into integrated plans, investment priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs and business operations, establish performance governance and reporting, advise senior executives, and guide cross-functional transformation, including M&A-related readiness and integration.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Business Operations
Program Management
Executive Leadership
Cross-Functional Alignment
Strategic Planning
Financial Acumen
KPI Frameworks
Performance Reporting
Data Analysis
Portfolio Management
Change Management
Mergers and Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Planning
Business Operations
Program Management
Strategic Programs
Portfolio Management
Operating Plans
Investment Priorities
KPI Framework
Performance Reporting
Executive Leadership Team
Board Reporting
Financial Planning
Business Performance
Workforce Planning
Organizational Planning
Mergers and Acquisitions
Divestitures
Business Readiness
Cross-Functional Transformation
Client Experience
Digital Transformation
Information Management

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