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Added 4 mins ago
GC
REQ26-161- Financial AnalystNew
Glencore Canada
Quebec, QC
- Internship
…and market operator of more than 90 commodities. The Group's operations encompass some 150 mining and metallurgical sites, oil installations and agricultural holdings. The company employs…
Added 14 mins ago
EY
Administrative assistant
EPR Yellowknife Accounting Professional Corporation
Yellowknife, NT
- From $36 CAD / hour
- Full-time
- On-site
Added 19 mins ago
P
Product Manager, Lifecycle Management
Pebl
Remote, Canada
- $112,738 to $169,000 CAD / year
- Full-time
- Remote
Added 25 mins ago
DS
Cybersecurity specialist
D3 Security Management Systems Inc
Vancouver, BC
- From $53.84 CAD / hour
- Full-time
- Contract
- On-site
Added 34 mins ago
S
Produce - Manager Produce
Sobeys
Barrie, ON
- Full-time
Manage store operations and communicate requirements/changes to department employees as required
Added 34 mins ago
C
Gestionnaire des Installations - Facilities Manager
CBRE
Quebec, QC · Greater Quebec City Metropolitan Area
- Full-time
Ce poste appartient au secteur de la Gestion des installations, qui se concentre sur tous les aspects des opérations d’un ensemble d’actifs, en offrant un soutien aux gestionnaires…
Added 34 mins ago
DG
F & I Manager
Dilawri Group of Companies
Vancouver, BC
- Full-time
…a key role in supporting the dealership’s sales and finance operations. Reporting to the Sales Management team, this position is responsible for securing financing and insurance solutions…
Added 34 mins ago
S
Produce - Manager Produce
Sobeys
Barrie, ON
- Full-time
Manage store operations and communicate requirements/changes to department employees as required
Added 49 mins ago
Customer Experience Lead, Business Owner
Kick
Toronto, ON
…by the amount of value generated for our Business Owner and Accountant…
Added 49 mins ago
W
Procurement Contract Specialist II
Worley
Edmonton, AB · Calgary, AB
- Full-time
…Engineering, Construction, Supply Chain, Legal, Finance, and Operations teams, this role helps ensure contracts are administered effectively and contract management systems are utilized…
Added 59 mins ago
D&
Finance manager
Davidson & Company LLP
Vancouver, BC
- $130,000 to $165,000 CAD / year
- Full-time
- Hybrid
Coordinate the organization’s financial operations and budget activities in order to optimize financial performance
Added 1 hour ago
V
Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
Functional Knowledge: Strong understanding of payment products, processing, operations, and the end-to-end payment lifecycle.1
Added 1 hour ago
V
Business Analyst
Virtusa
Toronto, ON
- Full-time
…deliver solutions that optimize client experience, streamline operations, and support strategic business…
Added 1 hour ago
Member Services Representative - Broadmead Branch
Coast Capital Savings
Victoria, BC
Added 1 hour ago
UO
Business operations manager
University of British Columbia
Vancouver, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
- On-site
Added 1 hour ago
EJ
CA Financial Advisor
Edward Jones
London, ON
- $38,500 to $100,000 CAD / year
- Full-time
…in their growth, while a Client Support Team handles daily operations, allowing advisors to focus on the unique needs of their clients. You’ll also be provided with expert advice from…
Added 1 hour ago
KD
Coordonnateur ou coordonnatrice, tarification et promotions / Pricing & Promotion Coordinator
Keurig Dr Pepper
Montreal, QC
- Full-time
De un à trois ans d’expérience en tarification, coordination des ventes, service à la clientèle, finance ou opérations commerciales; une expérience dans les produits de consommation…
Added 1 hour ago
A
Senior Manager, SSU Finance (15 Month Term)
ATB
Edmonton, AB · Calgary, AB
- Full-time
Gain a deep understanding of the business and operations of the Strategic Support Units to offer valuable, proactive and pragmatic suggestions and solutions.
Added 1 hour ago
SC
gérant (e) de magasin, Saint-Charles-Borromée, QC
Starbucks Coffee Company
Berthierville, QC · Saint-Charles-Borromée, QC
- $57,300 to $76,050 CAD / year
- Full-time
"The best Starbucks store managers are coach, boss, marketing specialist, entrepreneur, accountant, merchant and community ambassador. They solve problems with optimism, manage their store…
Added 1 hour ago
SF
Fast food restaurant manager
Sandwicherie fastoche
Québec, QC
- From $23 CAD / hour
- Full-time
- On-site
Added 2 hours ago
MS
manager, security
Matric Security
Cambridge, ON
- Full-time
Evaluate the operations of a department providing administrative services
Added 2 hours ago
AC
Analyst, Store Accounting (Maternity leave replacement)
Alimentation Couche-Tard
Laval, QC
- Full-time
Contribute to the resolution of accounting problems in store operations
Added 2 hours ago
HM
Grower
Highline Mushrooms
Leamington, ON
- $79,374.38 to $92,603.44 CAD / year
- Full-time
…assigned site(s) with a strong focus on head filling, farm operations and hygiene. Ensures the filling, growing and hygiene teams follow agreed-upon standards as set out in the in-house…
Added 2 hours ago
DG
Chef Manager
Dexterra Group
Oakville, ON
- Contract
Oversees franchise operations and adheres to all franchise regulations and guidelines
Added 2 hours ago
VS
JA Company Program Advisor
Volunteer Success
Brampton, ON
- Full-time

OpenText

Vice President, Client Success Strategy & Programs

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Shape the Client Success Organization’s strategy and translate it into integrated plans, investment priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs and business operations, establish performance governance and reporting, advise senior executives, and guide cross-functional transformation, including M&A-related readiness and integration.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Business Operations
Program Management
Executive Leadership
Cross-Functional Alignment
Strategic Planning
Financial Acumen
KPI Frameworks
Performance Reporting
Data Analysis
Portfolio Management
Change Management
Mergers and Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Planning
Business Operations
Program Management
Strategic Programs
Portfolio Management
Operating Plans
Investment Priorities
KPI Framework
Performance Reporting
Executive Leadership Team
Board Reporting
Financial Planning
Business Performance
Workforce Planning
Organizational Planning
Mergers and Acquisitions
Divestitures
Business Readiness
Cross-Functional Transformation
Client Experience
Digital Transformation
Information Management

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