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Added 27 mins ago
GC
Intermediate/Senior Infrastructure Planning / Hydraulic Modeler
GEI Consultants, Inc.
Vaughan, ON
- $85,000 to $110,000 CAD / year
- Full-time
With several offices across North America, we offer a range of engineering, science, and technical consulting services. Our range of expertise, project types, and culture make us the choice…
Added 27 mins ago
BL
Marketing Specialist
BC Legal Management Association
Vancouver, BC
- Other
Events and seminars: Lead client seminars, educational sessions, and conferences from planning and registration through delivery and follow-up.
Added 42 mins ago
B
Workplace Solutions Manager
BGIS
Toronto, ON
- Full-time
Maintain communication with client during project execution and work closely with Project Delivery team to ensure project success, including acting as an escalation point for complex or…
Added 42 mins ago
B
Property Services Coordinator II
BGIS
Montreal, QC
- Full-time
Primary point of contact with various service providers and shares responsibility for the timely resolution of all client requests pertaining to property services.
Added 1 hour ago
A
Devops Engineer
Actalent
Saskatoon, SK
- $55 to $65 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 1 hour ago
A
Devops Engineer
Actalent
Montreal, QC
- $55 to $65 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 1 hour ago
A
Devops Engineer
Actalent
Ottawa, ON
- $55 to $65 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 1 hour ago
A
Devops Engineer
Actalent
Calgary, AB
- $55 to $65 CAD / hour
- Contract
Actalent est un leader mondial dans les services dingénierie et de sciences ainsi que dans les solutions de talents. Nous aidons des entreprises visionnaires à faire progresser leurs…
Added 1 hour ago
E
Lab Manager/Project Manager
EXP
Burnaby, BC
- Full-time
The successful candidate will lead laboratory operations, mentor technical staff, manage project execution, maintain quality and safety standards, and work closely with engineers, project…
Added 2 hours ago
EC
Senior Electrical Engineer
EnGlobe Corp.
Dartmouth, NS
- Full-time
We are seeking a Senior Electrical Engineer to provide technical leadership, project oversight, and client support for a diverse portfolio of building and infrastructure projects.
Added 2 hours ago
AM
Sr. Manager - RTL Design Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
Lead and coordinate RTL design activities from specification through integration and project delivery.
Added 2 hours ago
K
Senior Consultant – Workday Security and Advisory
KPMG
ON · Toronto, Ontario
- Full-time
Our Technology Risk Consulting services team is growing, and we are looking for Senior Consultant to join our team in Toronto. The Technology Risk Consulting practice provides a variety of…
Added 2 hours ago
K
Senior Accountant, Audit - Private Enterprise
KPMG
Hamilton, ON · Oakville, ON
- Full-time
…balance is how our values show up – in how we work, how we lead, and what we…
Added 2 hours ago
K
Senior Consultant - Oracle Security and Advisory
KPMG
ON · Toronto, Ontario
- Full-time
Our Technology Risk Consulting services team is growing, and we are looking for Senior Consultant to join our team in Toronto. The Technology Risk Consulting practice provides a variety of…
Added 2 hours ago
AC
Senior Consultant, Investment Consulting – Strategic Asset Allocation
Aon Corporation
Montreal, QC
- Full-time
Coordinate client mandates, project workflow, and delivery of studies for our Canadian clients;
Added 2 hours ago
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Corporate Procurement Specialist
Worley
Edmonton, AB
- Full-time
Lead or support commercial negotiations to achieve competitive project outcomes.
Added 2 hours ago
Independent Contractor, Channel Performance
Ipsos
Toronto, ON
Work with internal Client Success (CS) team to ensure successful execution of each project.
Added 3 hours ago
WI
Senior Archaeologist
WSP in Canada
London, ON
- Full-time
…define them. As part of our Ontario Archaeology Team, you’ll lead archaeological assessments across Northern Ontario, providing trusted expertise to clients and multidisciplinary project…
Added 3 hours ago
SS
Compensation Manager
Summit Search Group
Toronto, ON
- $82,000 to $135,000 CAD / year
- Full-time
About Our Client: Our client is one of North America’s leading owners, operators, and developers of premium shopping centres and mixed-use real estate, known for landmark urban properties…
Added 3 hours ago
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Lead Software Engineer
Virtusa
Toronto, ON
- Full-time
…will be responsible for delivering high-quality consultancy services to our clients. This role requires a strategic thinker who can analyze client needs and provide tailored solutions that…
Added 3 hours ago
V
Project Manager
Virtusa
Toronto, ON
- Full-time
Lead end-to-end project delivery from initiation, planning, execution, monitoring, and closure while ensuring project objectives are achieved.
Added 3 hours ago
S
Senior Manager, Store Experience & Services
sephora.com
Toronto, ON
- Full-time
Ready for a career glow-up? As Senior Manager, Store Experiences & Services, you’ll lead strategies that elevate the client experience, strengthen selling performance, and grow Beauty…
Added 4 hours ago
B
Facility Manager III
BGIS
Milton, ON
- Full-time
BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling…
Added 4 hours ago
Senior Manager, Document Management Platforms (COR.TRANSFORM)
Symcor
Mississauga, ON
Lead and contribute to pre-sales activities, internal changes and new client on-boarding to ensure platforms and services can meet the required business needs and client demands, including…
Added 4 hours ago
R
Senior Manager, HR Digital Solutions Design
RBC
Toronto, ON
- Full-time
Prioritize work across the team, balancing BAU security/data management/workflow configuration requests against project and BAU initiatives.

OpenText

Vice President, Client Success Strategy & Programs

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Shape the Client Success Organization’s strategy and translate it into integrated plans, investment priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs and business operations, establish performance governance and reporting, advise senior executives, and guide cross-functional transformation, including M&A-related readiness and integration.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Business Operations
Program Management
Executive Leadership
Cross-Functional Alignment
Strategic Planning
Financial Acumen
KPI Frameworks
Performance Reporting
Data Analysis
Portfolio Management
Change Management
Mergers and Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Planning
Business Operations
Program Management
Strategic Programs
Portfolio Management
Operating Plans
Investment Priorities
KPI Framework
Performance Reporting
Executive Leadership Team
Board Reporting
Financial Planning
Business Performance
Workforce Planning
Organizational Planning
Mergers and Acquisitions
Divestitures
Business Readiness
Cross-Functional Transformation
Client Experience
Digital Transformation
Information Management

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