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Added 1 hour ago
PH
Family Practitioner, Forensic Assertive Community Treatment (FACT), Forensic Psychiatric Regional Clinics - Surrey, BC
Provincial Health Services Authority
Surrey, BC
- Part-time
Heather Finn, Advisor, Talent Acquisition – Physician Recruitment
Added 1 hour ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a Trusted HR Advisor, You Will Work Closely With Managers And Leaders To Provide Practical Guidance On a Broad Range Of Human Resources Matters, Including
Added 1 hour ago
NB
Senior Advisor, Quality Control
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Advisor in quality control for Capital Markets client due diligence reviews at National Bank of Canada means acting as a subject matter expert in quality control and…
Added 7 hours ago
D
Senior Advisor, Legal and Regulatory compliance
Desjardins
Montreal, QC · Levis, QC
- Full-time
As a senior legal and regulatory compliance advisor, you help design, institute and coordinate the compliance framework and enforce related rules. You help ensure that oversight measures…
Added 7 hours ago
D
Senior Advisor, Business strategies
Desjardins
Montreal, QC · Levis, QC · Complexe Desjardins Montréal
- Full-time
As a senior business strategy advisor, you help develop plans and business intelligence; monitor business plans and performance; set targets; identify opportunities to improve service…
Added 8 hours ago
Category Lead
Rogers Communications
Brampton, ON
…procurement and business acumen will advance Procurement's trusted advisor status, optimize spend and value for money, drive best practices and provide future-focused strategies to achieve…
Added 8 hours ago
A
Mining and Industrial Water Treatment Engineer
AECOM
AB · Edmonton, AB
- $115,000 to $180,000 CAD / year
- Full-time
Provide technical leadership and serve as a technical advisor to project teams.
Added 8 hours ago
FH
RN Clinical Mentor - Medicine
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Part-time
Act as a clinical mentor, resource, and advisor to nursing staff, providing expert guidance in nursing practice and clinical decision-making.
Added 8 hours ago
FH
RN Clinical Mentor - Medicine
Fraser Health Authority
Surrey, BC
- $49.2 to $67.08 CAD / hour
- Part-time
Act as a clinical mentor, resource, and advisor to nursing staff, providing expert guidance in nursing practice and clinical decision-making.
Added 8 hours ago
FH
Pharmacy Technician -Abbotsford Regional Hospital and Mission Memorial Hospital
Fraser Health Authority
Abbotsford, BC
- $36.26 CAD / hour
- Full-time
…where you work, and the people around you. From the financial advisor handling our health care resources, to the IT professional enabling life-saving data, to the nurse and physician on the…
Added 8 hours ago
FH
Medical Leader: Physician Quality Leader (PQL) - Queen's Park Care Centre
Fraser Health Authority
Surrey, BC
- Part-time
Serve as a lead or advisor for physician driven quality improvement projects and initiatives.
Added 8 hours ago
FH
RN Clinical Mentor - Inpatient Medicine
Fraser Health Authority
Langley (District), BC · City of Langley, BC
- $49.2 to $67.08 CAD / hour
- Part-time
Act as a clinical mentor, advisor, and resource to nursing staff, supporting best practices in Inpatient Medicine nursing care.
Added 8 hours ago
FH
Pharmacy Technician - Vancouver General Hospital
Fraser Health Authority
Vancouver, BC
- $36.26 CAD / hour
- Full-time
…where you work, and the people around you. From the financial advisor handling our health care resources, to the IT professional enabling life-saving data, to the nurse and physician on the…
Added 8 hours ago
FH
RN Clinical Mentor - Medicine
Fraser Health Authority
Delta, BC
- $49.2 to $67.08 CAD / hour
- Full-time
Act as a clinical mentor, resource, and advisor to nursing staff, providing expert guidance in nursing practice and clinical decision-making.
Added 9 hours ago
AC
Recovery Claims Adjuster
Aviva Canada
Oakville, ON
- Full-time
We are currently recruiting for a Recovery Advisor with a focus on Property recoveries.
Added 11 hours ago
DE
SYSTEMS ENGINEER
Design Electronics
Niagara Falls, ON
- Full-time
Act as a technical advisor to the sales team, providing support in client meetings and presentations.
Added 11 hours ago
K
Enterprise Account Executive, Community Foundations
Kindsight
Remote, Canada
- $280,000 to $320,000 CAD / year
- Full-time
- Remote
Existing network or credibility within community foundation associations or professional advisor channels.
Added 11 hours ago
FD
Client Service Advisor – Full-time, Permanent – Acton, ON
Fraser Direct
Acton, ON
- Full-time
As a Client Service Advisor, you are a key link between our clients and the teams behind the scenes. You own the day-to-day service for a defined group of clients, build trusted…
Added 12 hours ago
RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As a Trusted HR Advisor, You Will Work Closely With Managers And Leaders To Provide Practical Guidance On a Broad Range Of Human Resources Matters, Including
Added 13 hours ago
W
Recruitment Advisor
Worley
AB · Edmonton, AB
- Full-time
Worley Canada Construction is seeking an experienced Trades Recruitment Advisor to join our growing People team in Edmonton, Alberta.
Added 14 hours ago
S
Beauty Advisor - Flex
Sephora
Surrey, BC
- $19.85 to $24.8 CAD / hour
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 15 hours ago
SD
Director, Virtual Care Technology Applications
Shoppers Drug Mart Specialty Health Network
Toronto, ON
- Full-time
Proven ability to serve as a senior technology advisor or solution leader in complex, matrixed enterprise environments.
Added 16 hours ago
OF
Corporate Development Representative - Advisor Acquisition & Growth
Optimize Financial Group
Toronto, ON
- Full-time
We are seeking a grounded, commercially minded Corporate Development Representative to lead our strategic advisor recruitment and practice acquisition efforts across North America. In this…
Added 17 hours ago
NB
Wealth Associate
National Bank of Canada
Sherbrooke, QC
- Full-time
…Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership will be key to your…
Added 17 hours ago
SC
Senior Analytics Engineer
Securian Canada
Toronto, ON
- $100,000 to $130,000 CAD / year
- Full-time
Serve as a trusted technical advisor across analytics, engineering, and business teams.

OpenText

Vice President, Client Success Strategy & Programs

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Shape the Client Success Organization’s strategy and translate it into integrated plans, investment priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs and business operations, establish performance governance and reporting, advise senior executives, and guide cross-functional transformation, including M&A-related readiness and integration.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Business Operations
Program Management
Executive Leadership
Cross-Functional Alignment
Strategic Planning
Financial Acumen
KPI Frameworks
Performance Reporting
Data Analysis
Portfolio Management
Change Management
Mergers and Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Planning
Business Operations
Program Management
Strategic Programs
Portfolio Management
Operating Plans
Investment Priorities
KPI Framework
Performance Reporting
Executive Leadership Team
Board Reporting
Financial Planning
Business Performance
Workforce Planning
Organizational Planning
Mergers and Acquisitions
Divestitures
Business Readiness
Cross-Functional Transformation
Client Experience
Digital Transformation
Information Management

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