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Added 44 mins ago
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Managing Director, Value Creation Private Markets
OPTrust
Toronto, ON
- Full-time
…operational excellence across our global portfolio. Reporting to the Senior Executive Managing Director and Global Head of Private Markets (“SEMD Private Markets”), the Managing Director,…
Added 44 mins ago
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Audit Manager II, Financial Crimes (1148)
TD
Toronto, ON
- Full-time
Act as the audit lead or audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action…
Added 44 mins ago
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Senior Audit Group Manager, Financial Crimes Fraud and Insider Risk (1158)
TD
Toronto, ON
- Full-time
Act as lead audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action to senior…
Added 44 mins ago
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Audit Manager II (ATH 993)
TD
Toronto, ON
- Full-time
Act as the audit lead or audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action…
Added 59 mins ago
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Senior Wealth Planning Consultant
BMO
Vancouver, BC · FBT
- Full-time
Acts as a trusted advisor to assigned business/group.
Added 59 mins ago
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Production Operations Manager
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Toronto, ON · SCC
- Full-time
The Senior Manager, Production Operations Transformation will lead the evolution of production support capabilities across CorpFinFCU and Engineering portfolios, driving the organization's…
Added 59 mins ago
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Manager Brand Stewardship & Governance
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Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Act as a trusted advisor to corporate, regional, and property teams, as well as external partners, on brand stewardship and governance.
Added 1 hour ago
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ELYSIS – Conseiller Senior procédé / Senior process advisor
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- Full-time
Le conseiller senior procédé, sous la direction du surveillant principal de procédé, agit comme expert technique de haut niveau pour le procédé ELYSIS. Il assure la supervision avancée des…
Added 2 hours ago
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Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
…and Diagnostic (“SDx”) offerings. The DSM will serve as an advisor, leader, and technical expert to support peer mentorships and will support colleagues/functions to develop sales tactics…
Added 2 hours ago
TC
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Mississauga, ON
- $89,208 to $135,086.4 CAD / year
- Full-time
Proven track record to lead, coach, and develop high-performing teams while building strong partnerships with senior leaders and cross-functional collaborators. Skilled at influencing…
Added 2 hours ago
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Senior Advisor, Operational Risk and Resiliency - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Added 3 hours ago
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General Counsel and Corporate Secretary
Defence Construction Canada
Ottawa, ON
- Full-time
…Board-appointed Corporate Officer and Defence Construction Canada’s (DCC) senior legal and governance executive. The incumbent plays a critical role in enabling the corporation's success by…
Added 4 hours ago
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Vice President, Client Success Strategy & Programs
OpenText
Waterloo, ON
- Full-time
The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of…
Added 4 hours ago
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Vice President, Client Success Strategy & Programs
OpenText
Toronto, ON
- Full-time
The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of…
Added 4 hours ago
O
Vice President, Client Success Strategy & Programs
OpenText
Richmond Hill, ON
- Full-time
The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of…
Added 4 hours ago
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Advisor, Global Compensation
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- Full-time
Contribute to the preparation of documentation for senior leadership, the Board of Directors' Human Resources and Compensation Committee, and the Management Proxy Circular.
Added 4 hours ago
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Senior Advisor, Unclaimed Decedent Services & Data Analytics
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Winnipeg, MB
- Full-time
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President & CEO
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Lead, mentor and develop the senior management team, establishing clear accountabilities and a high-performance culture.
Added 4 hours ago
PC
People and Culture Manager - Full-Time
peoplecare communities
Waterloo, ON
- Full-time
…valued, supported and empowered to succeed. Acting as a trusted advisor, they will lead key people strategies across labour and employee relations, talent management, workforce planning,…
Added 4 hours ago
BA
SENIOR SERVICE ADVISOR
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Chilliwack, BC
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Added 5 hours ago
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Vice President Information Technology
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Added 5 hours ago
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Manager, Human Resources
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- Full-time
As a Trusted HR Advisor, You Will Work Closely With Managers And Leaders To Provide Practical Guidance On a Broad Range Of Human Resources Matters, Including
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Senior Insurance Advisor
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- Full-time
As a Senior Insurance Advisor, you will supporting a capable, accountable team that delivers trusted advice, protects clients, and creates consistently strong service experiences. Through…
Added 5 hours ago
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Pension Advisor
Sobeys
Mississauga, ON
- Full-time
…talent to join our team! We are currently seeking a Pension Advisor to join us in a hybrid role based in Mississauga, Ontario, with an in-office requirement of three days per…
Added 5 hours ago
D
Senior Advisor, Business development and sales support
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Montreal, QC · Complexe Desjardins Montréal
- Full-time
As a senior sales and business development support advisor, you help serve and maintain business relationships with members and clients. You help sell products and services through multiple…

OpenText

Vice President, Client Success Strategy & Programs

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Shape the Client Success Organization’s strategy and translate it into integrated plans, investment priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs and business operations, establish performance governance and reporting, advise senior executives, and guide cross-functional transformation, including M&A-related readiness and integration.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Business Operations
Program Management
Executive Leadership
Cross-Functional Alignment
Strategic Planning
Financial Acumen
KPI Frameworks
Performance Reporting
Data Analysis
Portfolio Management
Change Management
Mergers and Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Planning
Business Operations
Program Management
Strategic Programs
Portfolio Management
Operating Plans
Investment Priorities
KPI Framework
Performance Reporting
Executive Leadership Team
Board Reporting
Financial Planning
Business Performance
Workforce Planning
Organizational Planning
Mergers and Acquisitions
Divestitures
Business Readiness
Cross-Functional Transformation
Client Experience
Digital Transformation
Information Management

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