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Added 10 mins ago
SV
Food Service Aide (FSA) LTC
Schlegel Villages
Windsor, ON
- Part-time
The Village of Aspen Lake has an exciting opportunity for a Food Service Aides to join their team.
Added 10 mins ago
HB
Guest Room Attendant - Matrix Hotel
Horseshoe Bay Resort
AB · Edmonton, AB
- Full-time
At Matrix Hotel, we are looking for our next great team member to join us on our Housekeeping team. We are committed to providing you with:
Added 10 mins ago
LT
Kids Supervisor
Life Time
Vaughan, ON
- Part-time
Completes Team Member Evaluations, provides feedback and coaching as needed
Added 24 mins ago
B
Facility Manager III
BGIS
Milton, ON
- Full-time
Supervise Team Member(s) including directing activities, establishing goals and objectives, performance evaluation and communicating vision for operations and maintenance; supervise…
Added 24 mins ago
FC
Member Experience Representative
FirstOntario Credit Union
Hamilton, ON
- Full-time
The Member Experience Representative is responsible for providing the optimal member experience through exceptional member service and identifying and providing solutions for members'…
Added 25 mins ago
Sales Associate-Retail
Roots
Toronto, ON
…culture of inclusivity, creativity, and teamwork – where every team member plays a role in shaping our brand’s legacy. If you bring passion to everything you do, lead with integrity, and…
Added 25 mins ago
Janitorial Services Manager
Kandor
Victoria, BC
We are seeking an experienced and detail-oriented Janitorial Services Manager to lead our facilities operations team. Reporting to senior management, you will be responsible for planning,…
Added 25 mins ago
Pharmacy Manager
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Brantford, ON
We are passionate about taking care of the health and well-being of individuals and families in our communities. As a member of our pharmacy team, you’ll be part of a group committed to…
Added 25 mins ago
Autobody Technician
Kirmac Collision and Autoglass
Maple Ridge, BC
…contributions. Our Learning & Development Program allows every team member to learn new skills and expand their expertise. If you want to work someplace where you can grow, and your ideas…
Added 25 mins ago
Barista
Freson Bros.
Edmonton, AB
…in. We have 16 locations across Alberta, employing over 1200 Team Members. We believe in honouring the tradition of the craft and Bakers, Butchers, Chefs and Sausage Makers are championed…
Added 25 mins ago
Casual Registered Early Childhood Educator
Family Day Care Services
Haldimand, ON · Toronto, ON · Mississauga, ON · Brampton, ON · Caledon, ON · ON
…families throughout Toronto, York and Peel Regions. We are a multi service organization with over 500 employees, providing a broad range of services including: 29 Child Care Centres, 49…
Added 40 mins ago
SD
Nurse, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Halifax, NS
- Part-time
Welcome patients in a professional and caring manner. Work with the pharmacy team to develop the service offering.
Added 40 mins ago
SD
Nurse, Hourly Part Time Day
Shoppers Drug Mart
Burnaby, BC
- Part-time
Welcome patients in a professional and caring manner. Work with the pharmacy team to develop the service offering.
Added 40 mins ago
SD
Nurse, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Burnaby, BC
- Part-time
Welcome patients in a professional and caring manner. Work with the pharmacy team to develop the service offering.
Added 40 mins ago
KS
Temporary Sales Support Associate
kate spade new york
Toronto, ON
- Part-time
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to…
Added 40 mins ago
KS
Temporary Sales Associate
kate spade new york
Toronto, ON
- Part-time
…support daily store operations. This role blends luxury‑retail service, omni‑channel selling, and team collaboration to drive brand loyalty and…
Added 40 mins ago
AC
Retail Lending Officer I (Full-time, permanent) Selkirk
Access Credit Union
Selkirk, MB
- Full-time
The Retail Lending Officer is a member-focused Brand Ambassador who is responsible for all personal credit granting functions, performing analysis to assess loan viability and risk, and…
Added 40 mins ago
C
AI Lead Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Ottawa, ON · Montreal, QC
- Full-time
…we are transforming ourselves into a modern and agile public service media organization. Technology is the driving force, and we are the team making it…
Added 40 mins ago
S
General Clerk/Cashier
Save-On-Foods
Parksville, BC
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 40 mins ago
S
Deli Clerk (Calgary Trail)
Save-On-Foods
Edmonton, AB · Calgary Trail - Edmonton AB
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 40 mins ago
S
Assistant Department Manager, Bakery
Save-On-Foods
Kamloops, BC · Brocklehurst - Kamloops BC
- Part-time
With over 185 stores and nearly 22,000 team members, Save-On-Foods is Western Canada’s largest grocery retail company and a great place to grow your career. Committed to its core values of…
Added 40 mins ago
T
Customer Experience Associate - Gaspe
TD
Gaspé, QC
- Part-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 40 mins ago
T
Personal Banking Associate
TD
Kelowna, BC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 40 mins ago
T
Assistant Branch Manager Trainee
TD
Three Hills, AB · Calgary, AB
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 40 mins ago
T
Personal Banking Associate Trainee (Full time)- Champlain, Montreal
TD
Montreal, QC
- Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…

OpenText

Vice President, Client Success Strategy & Programs

Waterloo, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Posting language: English
Posted: Oct 9, 2026

Original job description

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do - powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us.

Role Overview

The Vice President, Client Success Strategy & Programs is a senior leadership role responsible for translating the Client Success Organization (CSO) strategy into an integrated portfolio of priorities, operating plans, and measurable outcomes. Reporting to the Chief Client Officer, this leader brings an enterprise-wide perspective across Professional Services, Renewals, Client Success, and Cloud Operations to strengthen alignment, eliminate duplication, improve execution, and ensure the organization is focused on the opportunities that create the greatest value for clients and the business.

The VP serves as a strategic advisor to the Chief Client Officer and CSO executive team, providing objective analysis, clear recommendations, and disciplined program leadership. The role leads business operations and program management capabilities, establishing the governance, insights, and operating rhythms required to move complex, cross-functional priorities from strategy through execution and measurable outcomes. This leader builds and leads a high-performing team of business operations, project, and program management professionals.

Key Accountabilities

Strategy & Enterprise Planning

Partner with the Chief Client Officer and CSO leadership team to shape and evolve the client success strategy in line with enterprise priorities.
Translate strategy into annual plans, investment priorities, execution roadmaps, and measurable outcomes.
Align goals across Professional Services, Renewals, Client Success, and Cloud Operations, surfacing key dependencies, trade-offs, and risks.
Bring an objective, enterprise-wide lens to planning and executive decision-making.
Guide the organizational, workforce, and capability planning needed to deliver the Client Success strategy.

Executive Partnership & Organizational Alignment

Serve as a trusted advisor to the Chief Client Officer and CSO leaders, bringing strategic perspective, sound judgment, and influence.
Translate complex information into clear executive narratives, recommendations, and decisions.
Connect teams across CSO and partner functions to clarify ownership and drive coordinated execution.
Keep client value and experience at the center of operating and investment decisions.
Represent Client Success priorities in enterprise forums and build alignment with key stakeholders.

Strategic Programs & Transformation

Lead high-impact, cross-functional CSO programs from business case development through execution, adoption, and measurable outcomes.
Ensure initiatives have clear scope, sponsorship, milestones, resources, risks, and success measures.
Provide portfolio visibility that enables timely decisions, issue resolution, and resource alignment.
Lead Client Success planning and execution for mergers, acquisitions, and divestitures, including business readiness and outcome tracking.

Business Management & Performance

Establish an integrated KPI framework that links enterprise goals, functional measures, and accountability.
Lead Client Success performance reporting for the CSO Leadership Team, Executive Leadership Team, and Board.
Use data and insights to identify performance trends, emerging risks, and efficiency opportunities.
Track delivery against strategic, financial, efficiency, and client outcomes.

Experience & Qualifications

15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization.
Executive leadership experience, including leading multidisciplinary teams and influencing in a global, matrixed organization.
Proven success translating enterprise strategy into operating plans and measurable results.
Strong financial acumen with experience supporting planning, investment decisions, and business performance.
Strong analytical and program management capabilities, translating complex data into executive insights and disciplined execution.
Experience supporting client-facing functions such as Client Success, Professional Services, Renewals, or Revenue Operations is preferred.
M&A, divestiture, or large-scale integration and separation experience is an asset.
Bachelor’s degree in a related field; an MBA or equivalent advanced degree is considered an asset.

OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

AI Usage Disclosure: As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.

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More about this job

Responsibilities

Shape the Client Success Organization’s strategy and translate it into integrated plans, investment priorities, and measurable outcomes across Professional Services, Renewals, Client Success, and Cloud Operations. Lead strategic programs and business operations, establish performance governance and reporting, advise senior executives, and guide cross-functional transformation, including M&A-related readiness and integration.

Requirements

Requires 15+ years of progressive experience in strategy, business operations, or program leadership within a complex technology organization, along with executive leadership experience and a record of translating enterprise strategy into measurable results. Strong financial, analytical, and program management capabilities are required; a bachelor’s degree is specified, while an MBA or equivalent advanced degree and experience in client-facing functions or M&A are assets.

Skills

Client Success Strategy
Enterprise Planning
Business Operations
Program Management
Executive Leadership
Cross-Functional Alignment
Strategic Planning
Financial Acumen
KPI Frameworks
Performance Reporting
Data Analysis
Portfolio Management
Change Management
Mergers and Acquisitions
Workforce Planning
Executive Communication

Visa sponsorship

Not detected in the job text

Keywords

Client Success Organization
Professional Services
Renewals
Cloud Operations
Enterprise Planning
Business Operations
Program Management
Strategic Programs
Portfolio Management
Operating Plans
Investment Priorities
KPI Framework
Performance Reporting
Executive Leadership Team
Board Reporting
Financial Planning
Business Performance
Workforce Planning
Organizational Planning
Mergers and Acquisitions
Divestitures
Business Readiness
Cross-Functional Transformation
Client Experience
Digital Transformation
Information Management

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