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Added 26 mins ago
C
CCQ Security Technician
Convergint
Ottawa, ON
- Full-time
Works closely with the Project Manager and/or supervisor and assists in the overall coordination of specific projects; makes recommendations regarding quality of work and potential changes…
Added 56 mins ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 56 mins ago
CO
Human Resources Generalist
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- Full-time
Respond to employee and manager inquiries regarding pay, benefits, and employment-related documentation.
Added 57 mins ago
S
Prepared Foods - Clerk Department Second Deli
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Elmsdale, NS
- Full-time
…Deli/A La Carte Department and staff in the absence of the Manager. Actively contribute to an environment of employee and customer…
Added 57 mins ago
TW
Manager-In-Training
the WIRELESS kiosk @Costco / le kiosque SANS-FIL @Costco
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- Full-time
Preference given to candidates with superior communication skills, ability to connect with customer and a solution-oriented outlook.
Added 57 mins ago
C
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Montreal, QC
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Participate in the periodic review of compliance policies and procedures, particularly those related to: Know Your Customer / Know Your Business (KYC/KYB); Identification and verification…
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- Full-time
The Manager is responsible for operational execution, team leadership, and people management. They translate the Director's direction into concrete actions and oversee the day-to-day…
Added 1 hour ago
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Mississauga, ON
- Full-time
Experience collaborating with sales teams to support customer engagement, retention, and revenue growth initiatives.
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Richmond Hill, ON
- Full-time
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 2 hours ago
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Manager, After Hours Operations
Brant Community Healthcare System
Brantford, ON
- Full-time
The Manager, After Hours Operations acts as a resource to patients, families, physicians, and employees of BCHS by providing consultation in situations where advanced expertise is required.…
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Added 3 hours ago
SC
store manager, East York, ON
Starbucks Coffee Company
Toronto, ON
- $59,400 to $78,450 CAD / year
- Full-time
3 years retail / customer service management experience
Added 3 hours ago
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store manager - Milton, ON
Starbucks Coffee Company
Milton, ON
- Full-time
3 years retail / customer service management experience
Added 3 hours ago
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Asset Protection Representative
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- Full-time
…teams in Canada and help keep our stores a great place for customer’s to…
Added 3 hours ago
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Millworks Sales Associate Full - Time - 7050 Spruce Grove
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Spruce Grove, AB
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…hazards & unsafe conditions or reporting conditions to the Manager On Duty, and working safely as not to endanger themselves, co-workers, vendors, or…
Added 4 hours ago
J
Therapeutic Specialist, Neuroscience
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- Full-time
…clinical expertise to identify opportunities and strengthen customer partnerships. This permanent, full-time opportunity suits an experienced pharmaceutical sales professional who thrives…
Added 4 hours ago
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Voice of the Customer Program Manager
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- $92,000 to $117,000 CAD / year
- Full-time
…thinking, strong stakeholder influence, and the ability to convert customer feedback into measurable business outcomes. The Program Manager will define the framework, governance, and…
Added 4 hours ago
M
Customer and Partner Engagement Manager
Microsoft
Goodwood, ON
- Full-time
As the Customer and Partner Engagement Manager, you will inform, enable, and increase the effectiveness of the highest-priority customer and partner engagements involving the President of…
Added 4 hours ago
B
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Victoria, BC
- Full-time
Serves a customer advocate during application and processing activities.
Added 4 hours ago
TS
Client Delivery Manager
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Saint-Paul, NB · St.-Paul, NB
- Full-time
Overview: We are seeking a highly motivated, intellectually curious, and people-oriented Client Delivery Manager to support a large, strategic enterprise account within our consulting…
Added 4 hours ago
MR
On-Site Leasing Administrator
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Kitchener, ON
- $65,000 to $80,000 CAD / year
- Internship
Our team supports rental marketing, prospect engagement, property showings, applications, leasing documentation, and other services that help residential properties achieve and maintain…
Added 4 hours ago
AE
AE - Associate Selling Team Leader (Associate Manager)
American Eagle Outfitters
Edmonton, AB
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…and you always hold your team accountable to rocking AEO's customer service standards, especially on the Salesfloor and in the Fitting…
Added 5 hours ago
D
Technical Account Manager (TAM)
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- Full-time
We're looking for an experienced Technical Account Manager (TAM) to join our global team and play a key role in strengthening customer relationships, driving adoption and ensuring our…
Added 5 hours ago
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Manager, Security GRC
nesto
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…push the industry forward through innovation, technology, and customer-focused…
Added 5 hours ago
WC
(CAN) Overnight Assistant Manager
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New Glasgow, NS
- Full-time
Position Summary...To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable…

Optima Living

Administration Manager

Surrey, BC, V3S 3K9, Canada

$27 to $29 CAD / hour · Part-time

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Job details

Pay: $27 to $29 CAD / hour
Job type: Part-time
Apply by: Jan 31, 2027
Posting language: English
Posted: Nov 2, 2026

Original job description

About PICS and Optima Living:
Progressive Intercultural Community Services (PICS) Society is a registered community-based non-profit, multi-service organization that has served the community since 1987. PICS Society assists youth, seniors, women, and the local community members by providing a comprehensive network of services and programs in the Lower Mainland and operates a Seniors Housing facility that includes assisted living, independent living, adult daycare program.

PICS Society is currently developing the next level of care with Guru Nanak Diversity Village (GNDV), a culturally sensitive “complex care” or “long-term care” Care Community that will meet the needs of seniors who require the support of full care services.

Position Summary
Reporting to the General Manager, the Administration Manager oversees administrative operations, resident business functions, and community accounting, ensuring efficient processes, Human Resources support, accurate documentation and strong communication to support residents, families, and team members.

All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.

Responsibilities
Leadership and Team Oversight

Provides leadership, direction and mentorship to the administration team.
Conducts and attends team meetings; serves on committees as applicable.
Ensures team members comply with all relevant Occupational Health and Safety regulations.

Core Deliverables
Admin Support

Provides confidential administrative support to the leadership team as applicable.
Ensures effective communication across functions (department) to support the operations as applicable.
Organizes team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable.
Supports the General Manager in the incident and complaint reporting processes as applicable.
Supports the Community Relations Coordinator in providing tours of the community as needed.

Resident Business

Manages resident move ins and move outs, including reviewing contracts and financial records, addressing inquiries, and coordinating documentation.
Manages rent rolls, monthly statements, and resident payment transactions ensuring timely submission to the regional office.
Maintains resident comfort funds and rental adjustments for funded beds, while communicating changes to residents as needed.
Prepares and submits reports, including the daily census, Health Authority reporting, and other required documentation.

Community Accounting

Manages the accounts payable and receivable processes, including invoice submission, overdue accounts, petty cash, and payments for guest meals and suite bookings.
Acts as the main contact for financial inquiries, addressing supplier and business support service concerns.

Human Resources

Interviews and hires qualified administration personnel in consultation with the General Manager as applicable.
Assists other hiring managers in the recruitment and onboarding processes as applicable.
Supports functional leaders with benefits eligibility, tracking probationary hours, performance reviews, wage increases and incentive programs as applicable.
Maintains accurate and updated personnel records.

Optima Community Engagement

Ensures communication with residents, families and team members is managed effectively, with empathy and responsiveness.
Collaborates with other team leads within the community to ensure that goals and planned changes are monitored and reviewed.
Solicits regular resident and family feedback from surveys and other means.

Budget and Financial

Maintains budget allocation in conjunction with the General Manager.

Quality Assurance

Participates in organizational audits and quality improvement initiatives.
Maintains accurate records by ensuring necessary documentation and reporting systems are in place.

General

Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
Identifies maintenance issues and reports them following established maintenance procedures.
Responds promptly during emergency codes in alignment with organizational standards and protocols.
Contributes to quality improvement initiatives by sharing ideas and providing feedback.
Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations.
Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation.
Completes orientation upon hire and annual mandatory education as assigned.
Supports new team members through their orientation process.
Respects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents.
Performs other duties as required to support operational needs.

Qualifications & Experience

Completion of a recognized post-secondary program is an asset.
Minimum of one (1) year office administration experience.
Experience in a residential care or mental health environment is an asset.
Knowledge of Labour and Employment Standards, including union and collective agreements, is an asset.
Ability to establish effective practices in customer service and office administration.
CPR and First Aid certification is an asset.
Energetic and supportive leader who drives team engagement and morale while consistently leading by example.
Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions.
Strong written communication skills with the ability to present professional documents with clarity.
Strong organizational, planning, and problem-solving skills, with the ability to manage priorities effectively.
Ability to manage and resolve difficult and challenging situations effectively and respectfully.
Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations.
Ability to safely operate equipment according to established protocols.
Computer literacy skills required.
Flexibility to work a variety of shifts.

Conditions of Employment

Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements

PICS Society has appointed Optima Living as the official managing partner for the GNDV facility. Optima Living (founded in 2007), operates innovative seniors’ living communities throughout Alberta and BC, taking an unprecedented approach to senior life. Optima Living’s unique company culture is one where both residents and team members are family.

All GNDV positions will work in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. The duties will be performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.

Optima Living is accepting applications for the Hospitality Manager at the GNDV facility. Please click on the Hospitality Manager - Optima Living - Career Page to upload your application.
PICS Society is an equal opportunity employer. We thank all who apply, but only applicants selected for an interview will be contacted.

#PICS

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More about this job

Responsibilities

The Administration Manager oversees administrative operations, resident business functions, and community accounting to ensure efficient facility processes. They provide leadership to the administration team while supporting human resources and maintaining compliance with organizational policies and health regulations.

Requirements

Candidates must have at least one year of office administration experience and the ability to manage priorities effectively. A post-secondary program completion is considered an asset, along with experience in a residential care or mental health environment.

Skills

Office Administration
Leadership
Team Mentorship
Financial Management
Accounts Payable
Accounts Receivable
Human Resources Support
Resident Relations
Communication
Problem-solving
Organizational Skills
Conflict Resolution
Computer Literacy
Quality Assurance
Regulatory Compliance

Visa sponsorship

Not detected in the job text

Keywords

Administration
Management
Residential Care
Accounting
Human Resources
Accounts Payable
Accounts Receivable
Occupational Health and Safety
Resident Business
Quality Improvement
Compliance
Customer Service
Leadership
Budgeting
Documentation
Infection Control
Privacy Legislation
Recruitment
Onboarding
Performance Reviews

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