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Added 7 mins ago
PV
District Manager - AB South
Pet Valu
AB · HOME - Alberta
- Full-time
Reporting to the Manager Regional Corporate, the District Manager is responsible for all activities and sales results in the district located in the Calgary/Red Deer and surrounding area as…
Added 7 mins ago
OL
Recreation Manager
Optima Living
Surrey, BC
- $74,000 CAD / year
- Full-time
Reporting to the General Manager, the Recreation Manager leads the planning and delivery of recreation programs that support resident wellness, engagement, and quality of life. This role…
Added 7 mins ago
OL
Hospitality Manager
Optima Living
Surrey, BC
- $62,500 CAD / year
- Full-time
Monitors food quality, presentation, and portion control.
Added 7 mins ago
K
Packaging Supervisor (12-month contract)
Kenvue
Guelph, ON
- Full-time
…oversight for the safe, compliant and efficient production of high-quality packaged products. Working independently and engaging colleagues and management as appropriate, you will ensure…
Added 7 mins ago
BG
Branch Manager
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ON · Stoney Creek, ON
- Full-time
Brandt Tractor Ltd is currently seeking a Branch Manager for our Stoney Creek Peterbilt location.
Added 7 mins ago
B
Product Manager, Savings - Everyday Banking Products
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Toronto, ON · BMOPLACE
- Full-time
The Product Manager, Savings is part of the Day-to-Day Banking Products team within Canadian Personal Banking and reports to the Senior Manager, Savings. This role helps enable the…
Added 7 mins ago
P
Wire EDM Operator
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- $20 to $22 CAD / hour
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Strong attention to detail and the ability to maintain tight manufacturing tolerances and quality standards.
Added 7 mins ago
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Merchandiser, Hourly Part Time Flexible Shifts
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- Part-time
Supports Front Store Manager/Assistant Front Store Manager in maintaining the quality and standards
Added 22 mins ago
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- Full-time
…procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain…
Added 22 mins ago
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Senior Mechanical Engineer - Team Lead
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- Full-time
Serve as a quality control reviewer and participate in project peer reviews.
Added 22 mins ago
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Program Director
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Toronto, ON
- $115 to $125 CAD / hour
- Full-time
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Added 37 mins ago
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REPORTS TO - PRODUCTION MANAGER, CARE TECHNOLOGIES NORTH AMERICA
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- Full-time
Maintaining bibliographic and quality control of assigned titles, resolving holdings issues, and managing changes regarding aspects such as title, format, frequency, and publication mergers…
Added 37 mins ago
Director of Supply Chain Operations
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Winnipeg, MB
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Added 37 mins ago
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Job ID #32317: Senior Project Manager, Specialized Transit
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- Full-time
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Added 37 mins ago
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HR Data Manager
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- Full-time
…Enterprise Data Governance Strategy and related Data Risk and Control Framework. The role may focus on policy adoption and compliance, data controls, issue management, risk identification…
Added 52 mins ago
Concierge - Casual
Optima Living
AB · Red Deer County, AB
Reporting to the General Manager or Administration Manager, the Concierge creates a warm, welcoming experience for residents, visitors, and team members, while supporting smooth day-to-day…
Added 52 mins ago
General Production Associate
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Other duties as assigned by supervisor or manager.
Added 52 mins ago
Licensed Practical Nurse
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Added 52 mins ago
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Added 52 mins ago
Site Superintendent (Construction) - Nights
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…field operations and support the safe, efficient, and high-quality delivery of construction activities across one of Canada’s largest and most complex aviation infrastructure programs. This…
Added 52 mins ago
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Senior Auditor - ICFR Business Process Testing-1 (ATH 1231)
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- Full-time
…internal processes and activities and assist in identifying control weaknesses/failures, potential opportunities to improve operational efficiencies for own business…
Added 52 mins ago
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Store Manager - Full Time - Winnipeg, Premium Outlet, MB
Swarovski
Winnipeg, MB
- Full-time
As a Store Manager, you’ll lead your team with passion, nurturing team spirit, delivering exceptional customer experiences, and driving commercial success. You’ll be a Swarovski advocate,…

Optima Living

Concierge - Casual

AB, Canada
Red Deer County, AB, Canada

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

About Optima Living
Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 6,000 residents.

Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.

Position Summary 
Reporting to the General Manager or Administration Manager, the Concierge creates a warm, welcoming experience for residents, visitors, and team members, while supporting smooth day-to-day community operations. This role manages inquiries, assists with move-in coordination, administrative tasks, and provides customer service that reflects Optima’s hospitality-focused environment. 

All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.

Responsibilities

Greets residents, visitors, and team members warmly and professionally, fostering a friendly and welcoming environment. 
Manages incoming calls and inquiries, directing visitors and contractors to appropriate individuals as needed. 
Ensures the visitor sign-in and sign-out process is properly followed. 
Manages and tracks the incoming and outgoing of courier packages for the community and residents (excluding medications). 
Supports meetings, event scheduling, equipment bookings and catering requests as needed. 
Assists with coordination of move ins and move outs as applicable. 
Assists with the coordination of resident appointments and arranging transportation as applicable. 
Supports the Community Relations Coordinator in scheduling and providing tours of the community as applicable. 
Reports any issues with the functioning of office equipment as needed. 
Participates in organizational initiatives and projects as needed. 
Assists with emergency procedures and safety protocols. 
Coordinates with the General Manager or designate to address issues related to restricted or denied home access. 
Performs administrative tasks such as filing, maintaining records, recording meeting minutes and completing reference check documentation as needed. 
Provides confidential administrative support to the leadership team as applicable. 
Ensures smooth information flow and timely communication across the community to support program and meeting goals as applicable. 
Supports in organizing team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable. 
Supports the General Manager in the incident and complaint reporting processes as applicable. 
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee. 
Identifies maintenance issues and reports them following established maintenance procedures. 
Responds promptly during emergency codes in alignment with organizational standards and protocols. 
Contributes to quality improvement initiatives by sharing ideas and providing feedback. 
Demonstrates knowledge of and compliance with Occupational Health and Safety regulations. 
Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations. 
Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation. 
Completes orientation upon hire and annual mandatory education as assigned. 
Supports new team members through their orientation process. 
Participates in team meetings and stays informed on relevant internal communications. 
Performs other duties as required to support operational needs.

Qualifications & Experience 

Minimum of one (1) year experience in an administrative or similar role. 
Completion of a recognized post-secondary program is an asset 
Experience in a residential care or mental health environment is an asset. 
Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions. 
Strong written communication skills with the ability to present professional documents with clarity. 
Demonstrates the ability to effectively organize, prioritize and problem solve.  
Ability to work independently and in cooperation with others. 
Ability to manage and resolve difficult and challenging situations effectively and respectfully. 
Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations. 
Ability to safely operate equipment according to established protocols. 
Computer literacy skills required. 
Flexibility to work a variety of shifts.

Conditions of Employment

Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements

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More about this job

Responsibilities

The Concierge provides a welcoming environment for residents and visitors while managing daily administrative tasks and community operations. They assist with move-in coordination, event scheduling, and ensure compliance with safety and privacy protocols.

Requirements

Candidates must have at least one year of experience in an administrative or similar role and possess strong communication and organizational skills. Proficiency in computer use and the ability to work flexible shifts are required.

Skills

Customer service
Administrative support
Communication
Problem solving
Organization
Computer literacy
Conflict resolution
Record keeping
Event scheduling
Safety protocols
Infection control
Privacy compliance
Interpersonal skills
Time management

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Administrative
Senior Living
Customer Service
Front Desk
Operations
Health and Safety
Infection Control
Privacy Legislation
Data Entry
Scheduling
Resident Care
Hospitality
Documentation
Incident Reporting
Office Equipment
Communication
Professionalism

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