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Added 1 min ago
RH
Customer Care Representative
Richcraft Homes
Ottawa, ON
- $55,000 to $60,000 CAD / year
- Full-time
The Customer Care Representative provides exceptional customer service and support to Homeowners, Inspectors, Trades, and the Supervisor at the development site.
Added 2 mins ago
MR
Homestay Coordinator - Temporary
Maple Ridge - Pitt Meadows School District No.42
Maple Ridge, BC
- Temporary
…staff, as well as outside agencies as required and completes home studies to assess potential homestay families and their home…
Added 2 mins ago
TH
Contact Centre, Bilingual Project Experience Specialist, 12-month contract
The Home Depot Canada
Toronto, ON
- Full-time
…learning, consider starting or growing your career with us at The Home…
Added 2 mins ago
TH
SPÉCIALISTE, EXPÉRIENCE RELATIVE AUX PROJETS
The Home Depot Canada
Toronto, ON
- Full-time
…envisagez de commencer ou de faire progresser votre carrière chez Home…
Added 2 mins ago
TH
Overnight Receiving Supervisor Full Time (MIDLAND)
The Home Depot Canada
Midland, ON
- Full-time
At The Home Depot Canada, we want you to feel valued and supported. The pay range you see represents base salary only. In addition, your total rewards may include: semi-annual bonuses tied…
Added 2 mins ago
B
Quality Control Technician
Brunel
Sechelt, BC
- Temporary
You will be required to travel to multiple plant and site locations including Coquitlam (home base and also where Lab is located) to Surrey, Delta, Vancouver and North Vancouver.
Added 2 mins ago
VB
Network & Telecom Analyst II
Vale Base Metals
NL · Newfoundland and Labrador, Canada
- Full-time
Reporting to the Supervisor, Network & Telecom, the Network & Telecom Analyst II is responsible for the operation, maintenance, support, and continuous improvement of network…
Added 17 mins ago
TH
SUPERVISEUR 42/78/30
The Home Depot Canada
Lethbridge, AB
- Full-time
…envisagez de commencer ou de faire progresser votre carrière chez Home…
Added 17 mins ago
TH
Department Supervisor Full-Time - 7170 Lethbridge
The Home Depot Canada
Lethbridge, AB
- Full-time
…learning, consider starting or growing your career with us at The Home…
Added 32 mins ago
FH
Business Support Assistant
Fraser Health
Surrey, BC
- Full-time
We are currently seeking motivated and enthusiastic individuals to join our Talent Acquisition & Onboarding (TAO) team as a Business Support Assistant in a relief/temporary capacity.
Added 47 mins ago
TH
Order Picker: Full Time - TUSCANY
The Home Depot Canada
Calgary, AB
- Full-time
…learning, consider starting or growing your career with us at The Home…
Added 47 mins ago
MO
Program Instructor 2 (Basketball Programs)
Municipality of Clarington
Courtice, ON
- Full-time
As one of the fastest-growing municipalities in Durham Region, Clarington is home to over 107,000 residents across four urban centres and 14 hamlets. With our population expected to double…
Added 1 hour ago
CE
Full-Time Educational Assistant
Chinook's Edge School Division
Innisfail, AB
- Full-time
…possible. The successful candidate will provide 1-1 educational support. Preference will be given to individuals who are certified Educational Assistants and have experience working with…
Added 1 hour ago
TH
Receiving Associate Full Time - 7086 Winnipeg Southwest
The Home Depot
Winnipeg, MB
- Full-time
…learning, consider starting or growing your career with us at The Home…
Added 1 hour ago
VC
Community Care Assistant (Community Health Worker)
Vancouver Coastal Health
Sechelt, BC
- Full-time
…works under the direction works under the direction of the Supervisor/Coordinator/Manager or delegate to provide home support services to clients. Assists clients with varied levels of…
Added 2 hours ago
VH
Mental Health Group Facilitator - Temporary Part-Time
VHA Home HealthCare
Toronto, ON
- Part-time
The Mental Health Group Facilitator will be responsible for co-facilitating a Hoarding Support Group using the Buried in Treasures (BIT) service model (Tolin, Frost, and Stekette, 2007).…
Added 2 hours ago
BH
Guaranteed Hours Personal Support Worker (PSW)
Bayshore HealthCare
Tillsonburg, ON
- Full-time
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its…
Added 2 hours ago
Administrative Support Clerk, Mental Health and Substance Use Services
Fraser Health
New Westminster, BC
…patients/clients/residents and families, the Administrative Support Clerk works as a member of the interdisciplinary team and provides administrative support by performing duties such as…
Added 2 hours ago
ES
Health Care Aide (HCA - GM.26.52)
Excel Society
AB · Edmonton, AB
- Part-time
…sources, types, and signs of stress for clients and providing support as able including using active listening…
Added 2 hours ago
ES
Health Care Aide (HCA - GM.26.51)
Excel Society
AB · Edmonton, AB
- Part-time
…sources, types, and signs of stress for clients and providing support as able including using active listening…
Added 2 hours ago
ES
Health Care Aide (HCA - BV.26.46)
Excel Society
AB · Edmonton, AB
- Part-time
…sources, types, and signs of stress for clients and providing support as able including using active listening…
Added 2 hours ago
ES
Health Care Aide (HCA - BV.26.45)
Excel Society
AB · Edmonton, AB
- Part-time
…sources, types, and signs of stress for clients and providing support as able including using active listening…
Added 2 hours ago
ES
Health Care Aide (HCA - BV.26.44)
Excel Society
AB · Edmonton, AB
- Part-time
…sources, types, and signs of stress for clients and providing support as able including using active listening…
Added 2 hours ago
ES
Health Care Aide (HCA - BV.26.43)
Excel Society
AB · Edmonton, AB
- Full-time
…sources, types, and signs of stress for clients and providing support as able including using active listening…
Added 2 hours ago
ES
Health Care Aide (HCA - BV.26.42)
Excel Society
AB · Edmonton, AB
- Full-time
…sources, types, and signs of stress for clients and providing support as able including using active listening…

Optima Living

Concierge - Casual

AB, Canada
Red Deer County, AB, Canada

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Job details

Posting language: English
Posted: Oct 29, 2026

Original job description

About Optima Living
Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 6,000 residents.

Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.

Position Summary 
Reporting to the General Manager or Administration Manager, the Concierge creates a warm, welcoming experience for residents, visitors, and team members, while supporting smooth day-to-day community operations. This role manages inquiries, assists with move-in coordination, administrative tasks, and provides customer service that reflects Optima’s hospitality-focused environment. 

All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.

Responsibilities

Greets residents, visitors, and team members warmly and professionally, fostering a friendly and welcoming environment. 
Manages incoming calls and inquiries, directing visitors and contractors to appropriate individuals as needed. 
Ensures the visitor sign-in and sign-out process is properly followed. 
Manages and tracks the incoming and outgoing of courier packages for the community and residents (excluding medications). 
Supports meetings, event scheduling, equipment bookings and catering requests as needed. 
Assists with coordination of move ins and move outs as applicable. 
Assists with the coordination of resident appointments and arranging transportation as applicable. 
Supports the Community Relations Coordinator in scheduling and providing tours of the community as applicable. 
Reports any issues with the functioning of office equipment as needed. 
Participates in organizational initiatives and projects as needed. 
Assists with emergency procedures and safety protocols. 
Coordinates with the General Manager or designate to address issues related to restricted or denied home access. 
Performs administrative tasks such as filing, maintaining records, recording meeting minutes and completing reference check documentation as needed. 
Provides confidential administrative support to the leadership team as applicable. 
Ensures smooth information flow and timely communication across the community to support program and meeting goals as applicable. 
Supports in organizing team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable. 
Supports the General Manager in the incident and complaint reporting processes as applicable. 
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee. 
Identifies maintenance issues and reports them following established maintenance procedures. 
Responds promptly during emergency codes in alignment with organizational standards and protocols. 
Contributes to quality improvement initiatives by sharing ideas and providing feedback. 
Demonstrates knowledge of and compliance with Occupational Health and Safety regulations. 
Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations. 
Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation. 
Completes orientation upon hire and annual mandatory education as assigned. 
Supports new team members through their orientation process. 
Participates in team meetings and stays informed on relevant internal communications. 
Performs other duties as required to support operational needs.

Qualifications & Experience 

Minimum of one (1) year experience in an administrative or similar role. 
Completion of a recognized post-secondary program is an asset 
Experience in a residential care or mental health environment is an asset. 
Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions. 
Strong written communication skills with the ability to present professional documents with clarity. 
Demonstrates the ability to effectively organize, prioritize and problem solve.  
Ability to work independently and in cooperation with others. 
Ability to manage and resolve difficult and challenging situations effectively and respectfully. 
Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations. 
Ability to safely operate equipment according to established protocols. 
Computer literacy skills required. 
Flexibility to work a variety of shifts.

Conditions of Employment

Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements

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More about this job

Responsibilities

The Concierge provides a welcoming environment for residents and visitors while managing daily administrative tasks and community operations. They assist with move-in coordination, event scheduling, and ensure compliance with safety and privacy protocols.

Requirements

Candidates must have at least one year of experience in an administrative or similar role and possess strong communication and organizational skills. Proficiency in computer use and the ability to work flexible shifts are required.

Skills

Customer service
Administrative support
Communication
Problem solving
Organization
Computer literacy
Conflict resolution
Record keeping
Event scheduling
Safety protocols
Infection control
Privacy compliance
Interpersonal skills
Time management

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Administrative
Senior Living
Customer Service
Front Desk
Operations
Health and Safety
Infection Control
Privacy Legislation
Data Entry
Scheduling
Resident Care
Hospitality
Documentation
Incident Reporting
Office Equipment
Communication
Professionalism

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