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Added 7 mins ago
KA
Service Advisor
Kaizen Automotive Group
Airdrie, AB
- Full-time
…Insurance• Employee & Family Assistance Programs• Vehicle Purchase & Service Discounts• Paid Professional Development• Company‑Wide Appreciation Events• And SO MUCH…
Added 7 mins ago
KA
Parts Driver
Kaizen Automotive Group
Fort McMurray, AB
- Full-time
Strong customer service skills with a professional and reliable demeanor.
Added 7 mins ago
C
Claims Representative I, Auto
Co-operators
Toronto, ON · Moncton, NB · Hamilton, ON · Guelph, ON · London, ON · Ottawa, ON · Mississauga, ON · Calgary, AB · North York, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 7 mins ago
BP
Server (Needed for all of DEC)
Boston Pizza
Halifax, NS
- $17 CAD / hour
- Part-time
…they need from appitizers to desserts. Masters of situational service, they tailor their style to meet the needs of our Guests. Servers are responsible for the accuracy of the entire order…
Added 7 mins ago
Corporate Underwriting, Quality Assurance Analyst
Gore Mutual Insurance
Cambridge, ON
Prepare clear, professional audit reports and scorecards for brokers and internal stakeholders
Added 7 mins ago
TC
Hose Technician
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Cambridge, ON
- Full-time
Ensure external and internal customer needs are met in an efficient, knowledgeable and professional manner
Added 7 mins ago
B
Investment Associate
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Ottawa, ON · CARL
- Full-time
A client-focused role, committed to managing and growing client relationships through the delivery of service and advice. Assesses individual client investment needs to provide…
Added 7 mins ago
TC
Warehouse Person
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Fredericton, NB
- Full-time
…record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around…
Added 8 mins ago
MA
Underwriting Assistant (Fixed-Term, 12 Months)
Marsh Agency
Canada
- Full-time
…specialized underwriting and claims expertise, personalized customer service, and a responsive, technology-oriented business approach. For more information, visit…
Added 8 mins ago
LG
Store Supervisor
Lotus Group
AB · Edmonton, AB
- Full-time
…top-rated wax bars, known for delivering friendly, fast, and professional full-body waxing services for all bodies. With three locations across the Edmonton area and a strong reputation…
Added 8 mins ago
CO
Job ID #32356: Manager, Capital Projects & Energy Management
City Of Hamilton
Hamilton, ON
- Full-time
…a timely and cost-effective manner. Instils a proactive and customer service focus with true stakeholder engagement with subordinate staff. The manager will also explore various innovative…
Added 8 mins ago
ZI
Client Success & Operations Manager
Zentrela Inc.
Hamilton, ON
- Full-time
Help ensure prospects and partners receive prompt, professional, and thoughtful service.
Added 8 mins ago
NG
Catering Coordinator - Full Time
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Surrey, BC
- Full-time
Evening shift
Added 8 mins ago
RC
Payroll Technician, Senior Associate
RSM Canada
Calgary, AB
- Full-time
…outsourced consulting practice. We are seeking a self-motivated, professional and responsible individual to focus on payroll processes and procedures for small to mid-sized businesses. This…
Added 8 mins ago
T
Controller
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Abbotsford, BC
- $100,000 to $125,000 CAD / year
- Full-time
What You Must Have:
Added 8 mins ago
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Store Manager - New Location!
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Elk Point, AB
- Full-time
…running smoothly. You’ll support and coach your team, keep Customer service and merchandising standards looking great, and help your store show up strong for the…
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Clinical Sales Specialist (St. John's, Newfoundland)
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- Full-time
Lead the implementation and customer onboarding process, ensuring seamless integration of HALO’s solutions into clinical settings.
Added 8 mins ago
NI
PAYROLL SUPERVISOR
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St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
…stakeholder issues, and develops team capability to support reliable service across the employee…
Added 8 mins ago
TM
Enterprise Report Developer
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Winnipeg, MB
- Internship
…in North America, recognized for providing highly reliable service and exceptional customer satisfaction. Join our team of Manitoba's best as we continue to build a company that champions…
Added 8 mins ago
OH
Legal Assistant - Litigation
Osler, Hoskin & Harcourt LLP
BC · Vancouver, BC
- Full-time
If you have the required background with the ability to provide exceptional customer service and wish to work in one of Canada's leading law firms, please reply in confidence with a cover…
Added 8 mins ago
A
General Manager
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Stratford, ON
- Full-time
…providing innovative design, quality craftsmanship, and exceptional customer…
Added 8 mins ago
SB
Asset Lead, Intra-Alberta (Asset Management)
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- Full-time
* Applicants must have legal authorization to work in the country in which the position is based with no restrictions
Added 8 mins ago
Software Development Engineer, Middle Mile Transportation, Middle Mile Transportation, Relay Yard Automation
Amazon
Vancouver, BC
Come and see for yourself why we are one of the most admired company in the US, rated #1 in Innovation and # 1 in Customer Service, and be part of our tradition of working hard, having fun…
Added 22 mins ago
A
Outside Sales Representative – Building Materials
Aplin
Surrey, BC
- Full-time
This is an excellent opportunity for a results-driven sales professional with established relationships in the building materials industry to join a respected organization with a strong…

Optima Living

Concierge - Casual

Edmonton, AB, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Posting language: English
Posted: Nov 12, 2026

Original job description

About Optima Living
Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents.

Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.

Position Summary 
Reporting to the General Manager or Administration Manager, the Concierge creates a warm, welcoming experience for residents, visitors, and team members, while supporting smooth day-to-day community operations. This role manages inquiries, assists with move-in coordination, administrative tasks, and provides customer service that reflects Optima’s hospitality-focused environment. 

All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.

Responsibilities

Greets residents, visitors, and team members warmly and professionally, fostering a friendly and welcoming environment. 
Manages incoming calls and inquiries, directing visitors and contractors to appropriate individuals as needed. 
Ensures the visitor sign-in and sign-out process is properly followed. 
Manages and tracks the incoming and outgoing of courier packages for the community and residents (excluding medications). 
Supports meetings, event scheduling, equipment bookings and catering requests as needed. 
Assists with coordination of move ins and move outs as applicable. 
Assists with the coordination of resident appointments and arranging transportation as applicable. 
Supports the Community Relations Coordinator in scheduling and providing tours of the community as applicable. 
Reports any issues with the functioning of office equipment as needed. 
Participates in organizational initiatives and projects as needed. 
Assists with emergency procedures and safety protocols. 
Coordinates with the General Manager or designate to address issues related to restricted or denied home access. 
Performs administrative tasks such as filing, maintaining records, recording meeting minutes and completing reference check documentation as needed. 
Provides confidential administrative support to the leadership team as applicable. 
Ensures smooth information flow and timely communication across the community to support program and meeting goals as applicable. 
Supports in organizing team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable. 
Supports the General Manager in the incident and complaint reporting processes as applicable. 
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee. 
Identifies maintenance issues and reports them following established maintenance procedures. 
Responds promptly during emergency codes in alignment with organizational standards and protocols. 
Contributes to quality improvement initiatives by sharing ideas and providing feedback. 
Demonstrates knowledge of and compliance with Occupational Health and Safety regulations. 
Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations. 
Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation. 
Completes orientation upon hire and annual mandatory education as assigned. 
Supports new team members through their orientation process. 
Participates in team meetings and stays informed on relevant internal communications. 
Performs other duties as required to support operational needs.

Qualifications & Experience 

Minimum of one (1) year experience in an administrative or similar role. 
Completion of a recognized post-secondary program is an asset 
Experience in a residential care or mental health environment is an asset. 
Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions. 
Strong written communication skills with the ability to present professional documents with clarity. 
Demonstrates the ability to effectively organize, prioritize and problem solve.  
Ability to work independently and in cooperation with others. 
Ability to manage and resolve difficult and challenging situations effectively and respectfully. 
Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations. 
Ability to safely operate equipment according to established protocols. 
Computer literacy skills required. 
Flexibility to work a variety of shifts.

Conditions of Employment

Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Concierge provides a welcoming experience for residents and visitors while managing daily administrative tasks and community operations. They support the leadership team with scheduling, incident reporting, and ensuring smooth communication across the facility.

Requirements

Candidates must have at least one year of experience in an administrative or similar role and possess strong organizational and communication skills. Proficiency in computer use and the ability to handle sensitive information with confidentiality are required.

Skills

Customer service
Administrative support
Communication
Problem solving
Organization
Computer literacy
Record keeping
Conflict resolution
Interpersonal skills
Safety protocols
Event coordination
Confidentiality
Time management
Professionalism

Visa sponsorship

Not detected in the job text

Keywords

Concierge
Administrative
Senior Living
Customer Service
Office Administration
Resident Care
Hospitality
Safety Protocols
Incident Reporting
Communication
Scheduling
Data Entry
Record Keeping
Privacy Legislation
Occupational Health and Safety
Infection Control
Community Relations
Front Desk

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Jobs in Canada