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Added 7 mins ago
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Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
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Optima Living

Server - Casual

Red Deer, AB, Canada

Posting language: English
Posted: Sep 28, 2026

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Original job description

About Optima Living

Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents.

Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.

Position Summary
Reporting to either the Food Services, Support Services or Hospitality Manager, the Server provides courteous meal service to residents and guests, sets up and maintains dining areas, and ensures cleanliness before, during, and after meals.

All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values, promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence. These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards.

Responsibilities

Serves meals and beverages to residents according to their dietary restrictions and individual preferences while encouraging independent feeding.
Sets up, cleans and sanitizes the dining room and servery prior to and after meal service.
Sets up, serves and cleans dining areas during special events, large orders and catered functions as needed.
Interacts with residents to take meal orders and answer menu questions.
Provides tray services according to the care or service plan.
Prepares and serves a variety of beverages, including freshly brewed coffee and tea.
Dispenses nourishments for delivery to resident areas.
Stores food in designated areas following all food safety and sanitation procedures. 
Assists with receiving food and supplies and stores them in the appropriate areas while observing proper stock rotation.
Ensures a safe and sanitary environment for team members and residents through adherence to organizational standards and protocols.
Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee.
Identifies maintenance issues and reports them following established maintenance procedures.
Responds promptly during emergency codes in alignment with organizational standards and protocols.
Contributes to quality improvement initiatives by sharing ideas and providing feedback.
Demonstrates knowledge of and compliance with Occupational Health and Safety regulations.
Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations.
Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation.
Completes orientation upon hire and annual mandatory education as assigned.
Supports new team members through their orientation process.
Participates in team meetings and stays informed on relevant internal communications.
Performs other duties as required to support operational needs.

Qualifications & Experience

Experience in a food services role is an asset.
Experience in a residential care or mental health environment is an asset.
Knowledge of safe food handling and sanitation practices is required.
Strong personal hygiene practices are required.
Food Safe certification is an asset.
CPR and First Aid certification is an asset.
Ability to communicate professionally and maintain respectful relationships with residents, team members, volunteers and visitors.
Strong interpersonal and communication skills, both oral and written.
Demonstrates the ability to effectively organize, prioritize and problem solve. 
Ability to work independently and in cooperation with others.
Ability to manage and resolve difficult and challenging situations effectively and respectfully.
Physical and mental ability to carry out the duties of the position including adherence to provincial health legislation.
Ability to safely operate equipment according to established protocols.
Computer literacy skills required.
Flexibility to work a variety of shifts.

Conditions of Employment

Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements
Active Food Safe Certification

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More about this job

Responsibilities

The server provides courteous meal service to residents, sets up and maintains dining areas, and ensures cleanliness before, during, and after meals. They also interact with residents to take orders and assist with tray services while adhering to safety and sanitation protocols.

Requirements

Candidates should have experience in a food services role and knowledge of safe food handling practices. Strong communication skills and the ability to work independently or as part of a team are required.

Skills

Food service
Sanitation
Customer service
Communication
Problem solving
Interpersonal skills
Time management
Safety compliance
Infection control
Teamwork
Dietary restriction knowledge

Visa sponsorship

Not detected in the job text

Keywords

Food Services
Senior Living
Dining Room Setup
Sanitation
Food Safety
Infection Control
Occupational Health and Safety
Customer Service
Meal Service
Dietary Restrictions
Hospitality
Residential Care
Team Collaboration
Quality Improvement

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