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Optima Living

Support Services Manager

Surrey, BC, Canada

Full-time

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Job details

Job type: Full-time
Apply by: May 5, 2027
Posting language: English
Posted: Nov 6, 2026

Original job description

About Optima Living

Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 6,000 residents.

Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.

Position Summary

Reporting to the General Manager, the Support Services Manager is responsible for leading and coordinating the daily operations of food services, housekeeping and maintenance functions (department) to ensure residents live in a safe, clean, and welcoming environment. This role also oversees the maintenance operations of the community, ensuring equipment, machinery, and systems operate efficiently and safely.

Responsibilities

Leadership and Team Oversight

Provides leadership, support, guidance and mentorship to the food services, housekeeping and maintenance teams
Provides oversight and direction to the food services, housekeeping and maintenance teams through coordination of work routines
Conducts and attends team meetings; serves on committees as applicable
Ensures team members comply with all relevant Occupational Health and Safety regulations
Fosters a positive dining experience that promotes dignity, choice, and comfort for residents.

Core Deliverables

Leads the development, implementation, evaluation, and revisions of function-related goals, objectives, and outcomes
Reviews and implements menus to meet residents’ dietary requirements and preferences while make necessary changes as required in collaboration with dietitians
Oversees proper food handling, presentation, portion control and maintaining appropriate serving temperatures
Maintains accurate inventory records for food, supplies, and equipment
Implements and monitors cost control measures to reduce waste and manage food costs
Ensures proper storage and rotation of food items (FIFO method), maintaining freshness and safety
Ensures complete and accurate SDS manuals are readily available, and that appropriate safety labeling and signage is throughout the building
Develops guidelines and protocols for the safe use and deployment of housekeeping and laundry equipment
Ensures preferred vendor equipment is operational and effectively sanitizes and dispenses chemicals
Works collaboratively with the maintenance teams to ensure housekeeping and laundry equipment remain in good working order
Monitors and maintains inventory of cleaning and laundry supplies ensuring cost-effective usage and timely ordering
Oversees the preventative maintenance program for medical and building equipment, systems, and environment ensuring adherence to schedules and accurate recordkeeping (within the PM software or manual checklists)
Oversees that maintenance service requests, prioritizing safety and resident comfort are responded to promptly
Supports the community by troubleshooting equipment failures and coordinates rapid response to reduce impact
Oversees that daily reviews of the Building Management system are conducted to ensure operational efficiency and resident comfort
Oversees the daily maintenance operations of HVAC, plumbing, electrical, lighting, appliances, and building systems
Oversees the maintenance and management of the life and safety equipment in compliance with all regulatory standards and inspection requirements
Provides monthly review notes with Operations teams
Participates in emergency preparedness and on-call responses as required
Monitors community energy use to ensure operational efficiency and implements energy projects as needed
Manages service manuals and warranty documentation for all equipment and systems
Assesses building service contractors, reports findings to the General Manager, and oversees on-site work quality
Oversees that inventory of tools, supplies, and maintenance equipment is maintained
Procures and distributes supplies and equipment in alignment with functional (department) budget
Oversees seasonal maintenance of community grounds year-round through in-house or contracted services including snow removal, landscaping, and parking lot care
Supports resident move ins/move outs by handling wall repairs, painting, general repairs, fixture replacement and floor cleaning/replacement
Maintains proper use of computerized maintenance management system(CMMS)

Optima Community Engagement

Ensures communication with residents, families and team members is managed effectively, with empathy and responsiveness
Collaborates with other team leads within the community to ensure that goals and planned changes are monitored and reviewed
Adapt meal plans based on resident feedback and changing dietary needs
Solicits regular resident and family feedback from surveys and other means

Budget and Financial

Participates in the operational, budgetary, and capital planning processes
Forecasts budget requirements as well as monitors and approves expenditures
Quality Assurance
Performs and evaluates organizational audits and key performance indicators and shares the results for quality improvements
Investigates and documents incidents and complaints, ensuring prompt corrective actions
Manages risks, communicates problems and finds solutions for quality improvements and risk mitigations
Reviews external quality and inspection reports in collaboration with the General Manager
Maintains accurate records by ensuring necessary documentation and reporting systems are in place

Operational and Administrative Systems

Liaises with external governing and regulatory groups as necessary
Determines and maintains appropriate staffing levels and interviews and hires qualified personnel in consultation with the General Manager
Oversees the onboarding and orientation of the team
Manages performance evaluations and improvement strategies
Ensures team members participation in the annual continuing education program
Resolves conflicts and takes appropriate corrective action as needed
Reviews and approves biweekly payrolls as applicable
Supports the Community Relations Coordinator in providing tours of the community as needed

General Responsibilities

Promptly reports unsafe conditions, incidents, or concerns to supervisor, General Manager or Health & Safety Committee
Identifies maintenance issues and reports them following established maintenance procedures
Responds promptly during emergency codes in alignment with organizational standards and protocols
Contributes to quality improvement initiatives by sharing ideas and providing feedback
Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations
Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation
Completes orientation upon hire and annual mandatory education as assigned
Supports other team members through their orientation process
Respects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents
Performs other duties as required to support operational needs.

Qualifications & Experience

Red Seal certified is an asset
Completion of a recognized Hospitality Management program is an asset
Graduate from a recognized program in boiler operations and/or power engineering or an equivalent combination of education, training and experience is an asset
Three (3) years leadership experience is an asset
Minimum two (2) years experience with overseeing building operations
Experience in a residential care or mental health environment is an asset
A member in good standing of the Canadian Society of Nutritional Management or willing to obtain
Maintains an active Food Safe certificate
Holds and maintains a valid Driver’s License
CPR and First Aid certification is an asset
Knowledge of Labour Standards/Employment Standards is an asset
Knowledge and understanding of HVAC, plumbing, electrical and Geothermal environmental systems, carpentry and building design is an asset
Knowledge and understanding of Leed Certification requirements is an asset
Knowledge and understanding of security, pressurization, elevator, fire alarm, sprinkler, and smoke detector systems is an asset
Ability to read and interpret blueprints and drawings is an asset
Understanding of emergency and first aide procedures is an asset
Understanding of building safety in accordance with all industry safety regulations is an asset
Energetic and supportive leader who drives team engagement and morale while consistently leading by example
Communicates in an approachable and respectful manner with the temperament to deal tactfully and cooperatively in all interactions
Strong organizational, planning, and problem-solving skills, with the ability to manage priorities effectively
Strong written communication skills with the ability to present professional documents with clarity
Experienced in crisis intervention
Ability to manage and resolve difficult and challenging situations effectively and respectfully
Physical and mental ability to carry out the duties of the position including adherence to provincial health legislations
Ability to operate equipment safely
Computer literacy skills required
Flexibility to work a variety of shifts and respond to on-call duties during off-hours.

Conditions of employment

Clear Police Information Check
Clear Vulnerable Sector Check
Successful completion of all mandatory Provincial Health Requirements

#IDYA

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More about this job

Responsibilities

Leads food services, housekeeping, and maintenance teams to maintain a safe, clean, welcoming community and ensure building systems and equipment operate effectively. Oversees budgets, staffing, regulatory compliance, preventive maintenance, quality assurance, resident engagement, and emergency response.

Requirements

The posting identifies three years of leadership experience and at least two years overseeing building operations, while noting several credentials and areas of technical knowledge as assets. Candidates should have strong leadership, communication, organization, and problem-solving abilities, maintain Food Safe certification and a valid driver’s license, and be able to work varied shifts and respond to on-call duties.

Skills

Team Leadership
Food Services Management
Housekeeping Operations
Building Maintenance
Budget Management
Preventive Maintenance
Occupational Health And Safety
Inventory Management
Quality Assurance
Emergency Preparedness
HVAC Systems
Plumbing And Electrical Systems
Resident And Family Communication
Staffing And Performance Management
Incident Investigation

Visa sponsorship

Not detected in the job text

Keywords

Food Safe Certificate
Red Seal Certification
Hospitality Management
Boiler Operations
Power Engineering
Canadian Society Of Nutritional Management
CPR
First Aid
HVAC
Plumbing
Electrical Systems
Geothermal Systems
LEED Certification
Building Management System
Preventive Maintenance
Food Handling
FIFO
Safety Data Sheets
Occupational Health And Safety
Infection Control
Emergency Preparedness
Budget Planning
Quality Assurance
Senior Living
Long-Term Care
Memory Care
Resident Rights

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