Front Desk Staff

Company Description Optimal Stretch Clinic is the first clinic in Quebec to offer Fascial Stretch Therapy (FST) exclusively, providing a specialized environment focused on flexibility and overall wellbeing. The clinic prioritizes cultivating trust and ensuring client comfort at every visit. Guided by core values of integrity, accountability, and perseverance, the team works collaboratively to support each client’s journey toward living an optimal life. Optimal Stretch Clinic offers a welcoming, professional space where team members are encouraged to uphold these values in daily interactions and care.

Role Description The Front Desk Staff role is a full-time, on-site position based in Montreal, QC. This role is responsible for greeting clients, managing check-in and check-out procedures, and ensuring a welcoming and professional front desk experience. Typical day-to-day tasks include answering phone calls, responding to inquiries, booking and confirming appointments, and maintaining accurate client records. The Front Desk Staff also processes payments, coordinates schedules with therapists, supports clinic operations such as managing waiting areas, and assists with basic administrative duties to help ensure smooth clinic workflow.

Qualifications

• Candidates should possess strong Receptionist Duties and Customer Service skills to manage client arrivals, appointments, and general inquiries in a professional manner.
• Candidates should possess excellent Phone Etiquette and Communication skills to handle calls, provide information, and interact clearly and respectfully with clients and team members.
• Candidates should possess solid Computer Literacy skills, including comfort with scheduling software, email, and basic office applications.
• Previous experience in a clinic, wellness, or customer-facing environment is an asset.
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced setting.
• Professional, empathetic, and respectful approach when interacting with diverse clients.
• Availability to work a consistent full-time schedule, including potential evenings or weekends as needed.
• Proficiency in English and French is highly beneficial for serving clients in Montreal.