Junior Telephone Adjuster
- North Bay, ON, Canada
$50,000 to $57,000 CAD / year · Full-time
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Job details
- Pay
- $50,000 to $57,000 CAD / year
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
Junior Telephone Adjuster
Optimum Insurance is looking for a Telephone Adjuster to join our Claims team in North Bay.
Reporting to the Assistant Vice President,Claims you will play a key role in delivering exceptional customer service by managing claims from initial notification through to resolution. You will investigate losses, review policy coverage, assess claims, negotiate settlements, and ensure a positive experience for our policyholders throughout the claims process.
This role offers an excellent opportunity for individuals interested in developing their career in claims while working in a collaborative and supportive environment.
What You'll Do
- Investigate and manage claims submitted by policyholders.
- Review policy coverage and determine claim eligibility.
- Gather and analyze information required to assess and resolve claims.
- Communicate with insureds, brokers, third parties, vendors, and authorities as required.
- Negotiate and settle claims within established authority levels.
- Maintain accurate documentation and claim files.
- Provide professional, timely, and empathetic customer service throughout the claims process.
- Collaborate with team members while managing your own workload effectively.
What We're Looking For
- College diploma or university degree.
- Knowledge of the Property & Casualty insurance industry.
- Strong communication and interpersonal skills.
- Excellent organizational and time management abilities.
- Strong analytical and problem-solving skills.
- Proficiency with Microsoft Office applications, including Word and Excel.
- Ability to work both independently and as part of a team.
- Accurate computer and keyboarding skills with strong attention to detail.
Asset Qualifications
- Bilingualism (English and French) is an asset
- Enrollment in or completion of the CIP (Chartered Insurance Professional) designation.
- Previous claims handling or insurance experience.
Why Join Optimum?
At Optimum Group, we are proud to be a wholly owned Canadian company with international operations and a people-first culture.
We offer:
- Flexible working hours
- Hybrid work model (3 days in office)
- Centrally located offices accessible by public transit
- Competitive compensation package
- Strong commitment to work-life balance
- Employee-focused culture with high engagement
- Monthly team-building and social activities
Join a company where your expertise is valued, your growth is supported, and your contributions make a real impact.
More about this job
Responsibilities
Investigate and manage policyholder claims from initial notification through resolution by reviewing coverage, gathering and analyzing information, assessing losses, and negotiating settlements within authorized limits. Maintain accurate claim files and provide timely, empathetic service while communicating with stakeholders and collaborating with the claims team.
Requirements
A college diploma or university degree is required, along with knowledge of the Property and Casualty insurance industry and proficiency in Microsoft Office. Candidates should have strong communication, organizational, analytical, and problem-solving skills; claims experience, CIP enrollment or completion, and English-French bilingualism are assets.
Skills
- Claims Investigation
- Claims Management
- Policy Coverage Review
- Claims Assessment
- Claims Negotiation
- Claims Settlement
- Customer Service
- Communication
- Interpersonal Skills
- Organization
- Time Management
- Analytical Skills
- Problem-Solving
- Microsoft Word
- Microsoft Excel
- Attention To Detail
Benefits
- Flexible Working Hours
- Hybrid Work Model
- Centrally Located Offices Accessible By Public Transit
- Work-Life Balance
- Employee-Focused Culture
- Monthly Team-Building And Social Activities
Visa sponsorship
Not detected in the job text
Categories
- Finance & Accounting
- Customer Service & Support
Keywords
- Property And Casualty Insurance
- Claims Handling
- Claims Investigation
- Claims Management
- Policy Coverage
- Claim Eligibility
- Loss Assessment
- Claims Resolution
- Settlement Negotiation
- Customer Service
- Policyholders
- Brokers
- Third Parties
- Vendors
- Claims Documentation
- Claim Files
- Microsoft Office
- Microsoft Word
- Microsoft Excel
- Keyboarding
- CIP Designation
- Chartered Insurance Professional
- Bilingualism
- English
- French
- Hybrid Work