Jobs in Canada

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Added 7 mins ago
CI
Material Handler
Calian in Space & Technology
Saskatoon, SK
- Full-time
We are looking for a Material Handler to support our Manufacturing operations in our Saskatoon warehouse. In this hands-on role, you will help keep materials moving accurately and…
Added 7 mins ago
RN
Manufacturing Process Engineer
Riverside Natural Foods Ltd. (Home of MadeGood)
Toronto, ON · North York, ON
- Full-time
The Manufacturing Process Engineering Specialist will be responsible for designing, developing, improving, and implementing production processes that increase workplace safety and quality,…
Added 7 mins ago
VL
Vision Rehabilitation Assistant
Vision Loss Rehabilitation Canada
New Westminster, BC
- Full-time
As part of a multidisciplinary team and in consultation with the specialist, provides input into the planning, implementation, modification, and evaluation of the rehabilitative treatment…
Added 7 mins ago
VL
Vision Rehabilitation Assistant
Vision Loss Rehabilitation Canada
Abbotsford, BC
- Full-time
As part of a multidisciplinary team and in consultation with the specialist, provides input into the planning, implementation, modification, and evaluation of the rehabilitative treatment…
Added 7 mins ago
AI
Senior Identity and Reliability Engineering Specialist - Ping Forge rock
Apptoza Inc.
Toronto, ON
- Full-time
We are hiring for a Senior Identy and Reliability Engineering Specialist with responsibility for idenity lifecycle management and directory services.
Added 7 mins ago
C
Senior Azure & Databricks Platform Engineer / Solution Architect (Contract)
CUBEANGLE
Toronto, ON
- Full-time
…administer Databricks environments, implement security controls, and support CI/CD processes for data engineering…
Added 7 mins ago
AS
Training & Development Specialist
Andromeda Software Inc.
Toronto, ON
- Contract
The Training and Development Specialist brings learning to life - helping employees build the skills and confidence to do great work. In this hands-on role, you design, develop, and deliver…
Added 7 mins ago
SO
Dental Product Specialist - 12 month contract
Software of Excellence
Surrey, BC
- Contract
Where you’ll work: This is a hybrid role, with two days in office per week to facilitate brainstorming and team building
Added 7 mins ago
Manufacturing Process Engineer
Riverside Natural Foods Ltd.
Toronto, ON
The Manufacturing Process Engineering Specialist will be responsible for designing, developing, improving, and implementing production processes that increase workplace safety and quality,…
Added 7 mins ago
Product Operations Specialist (Editorial)
HelloFresh
Toronto, ON
This means a minimum of 3 days in office per week
Added 7 mins ago
Product Operations Specialist (12 months contract)
HelloFresh
Toronto, ON
This means a minimum of 3 days in office per week
Added 7 mins ago
IF
Claims Analyst
iA Financial Group
Vancouver, BC
- Full-time
…building the capabilities required for advancement to a Claims Specialist…
Added 7 mins ago
VE
Customer Fulfillment Representative
Veolia Environnement SA
Oakville, ON
- Full-time
…invoicing and billing issues. In this role, you will act as support to the Customer Fulfillment Specialist in your assigned region. To be effective in this role, you will build and…
Added 7 mins ago
VE
Customer Fulfillment Specialist
Veolia Environnement SA
Oakville, ON
- Full-time
…Solutions team as a North American Customer Order and Fulfillment Specialist you are the customer's main point of contact with Veolia Water Technology & Solutions. You will be working…
Added 7 mins ago
A
Buyer/Planner
AeroVect
Remote, Canada
- $80,000 to $100,000 CAD / year
- Full-time
- Remote
Coordinate with the strategic sourcing specialist on new suppliers and awarded parts.
Added 7 mins ago
PG
Specialist, Search & Social
Publicis Groupe Holdings B.V
Toronto, ON
- Full-time
The Search & Social Specialist is an organized, detail-oriented team player with a primary focus on paid search and supporting responsibilities in paid social:
Added 7 mins ago
AC
Retail Lending Officer I (Full-Time, Permanent) Pembina
Access Credit Union
Winnipeg, MB · Pembina Branch
- Full-time
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and…
Added 7 mins ago
R
Summer 2027 Tax Consulting Intern - Canada
Ryan
Ottawa, ON · Mississauga, ON · Montreal, QC · Vancouver, BC · Calgary, AB
- Full-time
Valid driver's license required
Added 22 mins ago
PH
Co-op Student, Data and Analytics - BC Cancer - Vancouver
Provincial Health Services Authority
Vancouver, BC
- Part-time
Co-op Student, Business Intelligence and Analytics assists the BI-Specialist in developing and documenting a set of standard users facing reports for the Screening Programs Application -…
Added 22 mins ago
DB
Senior Credit Collections Specialist
Dryco Building Supplies
BC · British Columbia, Canada
- $65,000 CAD / year
- Full-time
Dryco Building Supplies Inc. is seeking an experienced Senior Credit & Collections Specialist to work closely with our National Credit Manager.
Added 22 mins ago
OF
Practice Management Specialist
Optimize Financial Group
Toronto, ON
- Full-time
We are seeking a Practice Management Specialist to join our team at our Toronto office. In this role, you will lead one-on-one and small group meetings with financial advisors, guiding them…
Added 22 mins ago
GC
Project Manager
Galore Creek Mining Corporation
Vancouver, BC
- Full-time
Stage & Execution Planning: Support the strategic planning and organization of the Project's next phases.
Added 22 mins ago
HS
Dental Product Specialist - 12 month contract
Henry Schein One Canada
Surrey, BC
- $115,000 to $131,000 CAD / year
- Contract
Where you’ll work: This is a hybrid role, with two days in office per week to facilitate brainstorming and team building
Added 22 mins ago
D
Accounts Payable Specialist
Danica
Vancouver, BC
- Full-time
The Accounts Payable Specialist is responsible for supporting the Controller in the accurate and timely processing of invoices, cheque requisitions, expense reports, vendor payments, and…
Added 22 mins ago
Director, Retail Sales
Your Neighbourhood Credit Union
Sault Ste. Marie, ON · Kitchener, ON
Identify high-potential talent, maintain succession plans and support recruitment, onboarding, retention and career development.

Optiom

Associate Claims Specialist - Calgary, AB

Calgary, AB, T2P 1H5, Canada

Full-time

Apply on optiom.bamboohr.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 13, 2026

Original job description

Associate Claims Specialist

Claims • Entry Level • Calgary, AB • Hybrid • Full-Time, Permanent

Take the first call. Get the facts right. Settle what you can and set up the rest to succeed.

Most of Optiom’s claims are resolved at first notice, and the Associate Claims Specialist is where that happens. This is not a call-logging role. You will be the first point of contact for customers making a claim after an accident, theft, or mechanical failure, usually alongside a claim with their own motor insurer. You will take the first notice of loss by phone, email, and online, confirm the customer’s policy, vehicle, and purchased benefits before discussing entitlement, gather everything needed to assess the claim in one request, and settle straightforward claims from start to finish within the authority given to the role. Claims you do not settle are passed on with the groundwork done, so your accuracy shapes the outcome, cost, and speed of everything that follows.

You will report to Optiom’s claims leadership and work within clear settlement limits, with coaching and an experienced team behind you. Service is measured in days, not weeks. If you have handled customers in a regulated or service environment, you capture information accurately while the conversation is still happening, and you would rather confirm an answer than guess one, this is the role where that discipline becomes the foundation of a career in insurance.

Who You Are

You are a customer-facing professional who establishes the facts before giving an answer, including under time pressure. You have worked to defined procedures and service standards, and you understand why they matter rather than just following them. You can hold a conversation and document it at the same time, stay calm and clear when delivering news a customer will not want, and say that an answer will be confirmed rather than guessing. You ask for help early rather than holding on to something that needs more experience, you leave every file in a state a colleague can act on immediately, and you raise recurring problems or unclear guidance instead of working around them.

You Bring

Experience in a customer-facing role in a regulated, financial services, insurance, or service environment.
Experience capturing information accurately during live customer conversations. We will ask you how you make sure nothing is missed.
Experience working to defined procedures, service standards, and quality requirements.
Experience handling disappointing or difficult conversations with customers professionally. Be ready to describe one and how you handled it.
Strong attention to detail: you confirm the facts before giving an answer, and you are comfortable saying an answer will be confirmed rather than guessing.
Reliable follow-through: you chase outstanding information on schedule and bring every piece of work to a clear conclusion.
Sound judgment on when to seek help, and the confidence to work within set limits.
Clear verbal and written communication: your notes must let any colleague pick up a file without asking the customer to repeat themselves. We will see this in your screening responses.

Bonus Points For

Experience in claims handling, insurance administration, warranty, or automotive retail.
Experience working in a contact centre or telephone queue environment.
Experience reading insurance policies or contracts and explaining them to customers.
Experience working with multiple products or across several provinces.
Interest in pursuing Insurance Institute of Canada coursework, such as the CIP (Chartered Insurance Professional) designation.

What We Offer

Structured claims training and coaching from an experienced team
Employer-supported Insurance Institute of Canada coursework toward the CIP designation
A comprehensive group benefits plan, including medical, dental, vision, and EAP
Three weeks’ vacation to start, increasing with tenure
Group RRSP with employer contribution
A hybrid work model, with flexibility between home and our Calgary office

Who We Are

Optiom helps Canadians worry less about their financial position and lifestyle when it comes to the benefits provided by traditional auto insurance. We take a customer-centric approach and provide greater value to Canadian drivers through our total loss vehicle replacement products and additional benefits. Optiom provides products in BC, Alberta, Saskatchewan, Manitoba, Ontario, and Nova Scotia.

We are a team of specialists who take pride in what we build and how we serve. Our products protect Canadians in moments that matter, and our people are the reason our broker and dealer partners trust us. Joining Optiom means joining a business with strong backing, a clear purpose, and real room to grow.

Optiom is a specialty MGA and a wholly owned subsidiary of Aviva Canada, one of the country’s largest property and casualty insurers. We design and distribute specialty insurance products through a national network of broker and dealer partners, embedded at the point of vehicle financing and leasing.

Optiom uses AI tools to assist with initial application screening. All hiring decisions are made by our human hiring team. We thank all applicants for their interest; only those selected for further consideration will be contacted.

Apply on optiom.bamboohr.com About employer

More about this job

Responsibilities

The Associate Claims Specialist serves as the first point of contact for customers filing claims, gathering necessary information to assess and settle straightforward cases. They are responsible for documenting conversations accurately and preparing files for further processing when claims cannot be settled immediately.

Requirements

Candidates should have experience in a customer-facing, regulated, or financial services environment with strong attention to detail and documentation skills. The role requires the ability to handle difficult conversations professionally and a commitment to following defined procedures and service standards.

Skills

Claims handling
Customer service
Data entry
Attention to detail
Communication
Insurance administration
Problem solving
Time management
Conflict resolution
Documentation
Regulatory compliance
Financial services knowledge

Benefits

Medical insurance
Dental insurance
Vision insurance
Employee Assistance Program
Three weeks vacation
Group RRSP with employer contribution
Structured claims training
Insurance Institute of Canada coursework support

Visa sponsorship

Not detected in the job text

Keywords

Claims Specialist
Insurance
MGA
Auto Insurance
Customer Service
Contact Centre
CIP Designation
Insurance Institute of Canada
Financial Services
Regulatory Environment
Total Loss
Vehicle Replacement
Claims Processing
Policy Administration
Warranty
Automotive Retail
Hybrid Work
Group RRSP
Aviva Canada

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Jobs in Canada