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Added 3 mins ago
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Options Community Services

Shelter Worker

Surrey, BC, Canada

Pay: $27.53 to $31.57 CAD / hour
Job type: Full-time
Listed closing date: Sep 28, 2026
Working hours: 35 Hours per week
Posting language: English
Posted: Oct 1, 2026

This date has passed. Check with the employer before applying.

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Original job description

WE’RE HIRING!

Shelter Worker

Hyland House Shelter

Regular Full-Time

Posting Date:

Location:

Wage:

Hours of Work:

Closing Date:

September 28, 2026

Surrey, BC

JJEP Wage Grid Level 10

($27.53-$31.57 per hour)

35 Hours per week

October 7, 2026

Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community.

Position Overview

Are you passionate about making a difference in people's lives and helping them turn a new page? Join us as a Shelter Worker, where you’ll be on the front lines of change, offering vital emergency care and empowering individuals to reclaim their independence. Here, you'll engage with residents with empathy and drive, collaborating to achieve meaningful goals and transforming lives.

Reporting to the Program Manager, our selected candidate will ensure that our residents have a safe and welcoming environment by securing the premises, conducting minor repairs, and responding to unsafe actions and conflicts among residents. Your role will include handling 24-hour referrals, extending stays as needed, and managing intake and orientation. You'll oversee the care and safety of both the residents and the shelter, set clear boundaries, and foster a positive atmosphere. Additionally, you'll supervise basic life skills, assist with hygiene, address resident barriers with collaborative plans, and provide resources and support while modeling appropriate behavior and encouraging resident participation.

Qualifications

The ideal candidate for this position will hold a Bachelor’s Degree in Psychology or a related field, with at least one year of recent, relevant experience within the last five years, including work in substance abuse and mental illness. They should have training in crisis intervention, conflict resolution, and mediation skills, as well as cultural sensitivity training. While a combination of education and experience may be considered, preference will be given to those with crisis line experience. A current Level I First Aid certificate is required. A Class 5 Driver’s License and access to personal vehicle are preferred.

The ideal candidate will thrive in a dynamic environment, adapting to emerging trends and demands with high motivation and sensitivity. Superior time management, proven crisis intervention, conflict resolution, and mediation skills are essential, along with strong teamwork and communication abilities. Candidates should demonstrate proficiency in developing program materials, a commitment to problem-solving, and the ability to work independently, prioritize tasks, and meet deadlines while maintaining confidentiality.

This position follows a non-standard schedule: Monday to Friday – 3:00 PM – 11:00 PM.

This position is open to all applicants and requires union membership.

This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

How to Apply

If you are interested in this exciting opportunity, please submit your RESUME and COVER LETTER through the “APPLY” button.

We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.

The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations.

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More about this job

Responsibilities

The Shelter Worker is responsible for maintaining a safe and welcoming environment by securing the premises, conducting minor repairs, and managing resident intake and orientation. They provide direct support to residents, including life skills supervision, hygiene assistance, and conflict resolution to help individuals reclaim their independence.

Requirements

Candidates must hold a Bachelor’s Degree in Psychology or a related field and possess at least one year of recent experience in substance abuse and mental health. A current Level I First Aid certificate is required, and preference is given to those with crisis line experience and a valid driver's license.

Skills

Crisis intervention
Conflict resolution
Mediation
Case management
Substance abuse support
Mental health support
Intake and orientation
Safety monitoring
Communication
Teamwork
Time management
Problem-solving
Cultural sensitivity
First aid

Visa sponsorship

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Keywords

Shelter Worker
Social Services
Crisis Intervention
Conflict Resolution
Mediation
Substance Abuse
Mental Illness
First Aid
Intake
Case Management
Non-profit
Community Services
Safety
Psychology
Cultural Sensitivity
Police Information Check
Vulnerable Sector Check

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