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Added 1 hour ago
SC
Produce - Assistant Department Manager Produce
Safeway Canada
Fort Saskatchewan, AB
- Full-time
The Assistant Produce Department Manager supports and assists the Produce Department Manager in the efficient and fiscally responsible operation of the department. In absence of the…
Added 1 hour ago
M
Store Manager - Convenience
Morrisons
Harrogate, BC
- Full-time
Are you a natural shopkeeper with a passion for customer service? At Morrisons Daily, we are looking for an entrepreneurial Store Manager to lead one of our busy local stores.
Added 1 hour ago
CG
Front of House Manager (SFU Dining Commons)
Compass Group Canada
Burnaby, BC
- Full-time
Job function: Ensure Customer & Client needs are met in all areas at the dining hall.
Added 1 hour ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
Reporting to the Sales Manager – Business Development, the Sales Representative will contribute directly to revenue growth by turning qualified opportunities into active shipping clients…
Added 1 hour ago
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Sales Closer
TheXMedia
Mississauga, ON
- Full-time
…work in the office with the founders, the content team, and onboarding, so you'll know exactly what we deliver and can sell it…
Added 1 hour ago
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Principal User Experience Designer, Tandem
Autodesk
Toronto, ON
- Full-time
…are a passion for building great products. Reporting to the Manager & Experience Architect for Tandem, you will work on designing features and workflows to support digital twin builders and…
Added 1 hour ago
KF
AVP, Operational Learning & Performance
Korn Ferry
Toronto, ON
- $180,000 to $210,000 USD / year
- Full-time
…leaders translate real-time operational insight into better customer, employee, and productivity…
Added 2 hours ago
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Produce Operations Manager
Nature's Fare Markets
Surrey, BC
- Full-time
The Produce Operations Manager will be responsible for providing operational leadership and support for all Produce Departments across the organization. Supporting all store locations, this…
Added 2 hours ago
EL
Key Holder - Le Labo - PT - West Queen West Boutique - Toronto, ON
Estée Lauder Companies
Toronto, ON
- Full-time
We are looking for a dynamic and inspirational Key Holder to support the Store Manager and Assistant Manager to ensure the smooth efficient running of the Store. You will use your…
Added 3 hours ago
GD
Co-op Winter 2027 – Project Engineer - 8 to 12 months
General Dynamics Missions System International
Ottawa, ON
- Internship
…candidate will be expected to work alongside the Deputy Program Manager (DPM) and the Program Manager (PM) in the execution of development, integration, test, and production, and export of…
Added 3 hours ago
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Assistant Lodge Manager
Dexterra
Edmonton, AB
- Up to $31 CAD / hour
- Full-time
Reports to: Lodge Manager/ Operations Managers
Added 5 hours ago
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AI Builder, Principal Product Manager
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
8+ years driving product direction in complex, technical environments, with deep customer and business understanding and a strong track record of using experimentation to discover,…
Added 5 hours ago
OC
Collections Manager
Options Consulting Solutions
Toronto, ON
- $115,000 to $130,000 CAD / year
- Full-time
A respected firm is looking for a Collections Manager to lead its collections function and team within the Finance department. You will own the firm's collections strategy, reduce aged…
Added 5 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
The Manager, Integrated Supply Chain is responsible for managing the day-to-day execution of supply chain activities across demand planning, inventory management, procurement, supplier…
Added 5 hours ago
M
Store Manager - Convenience
Morrisons
Halkirk, AB
- Full-time
Are you a natural shopkeeper with a passion for customer service? At Morrisons Daily, we are looking for an entrepreneurial Store Manager to lead one of our busy local stores.
Added 5 hours ago
S
Produce - Manager Produce
Sobeys
Stellarton, NS
- Full-time
The Produce Manager is responsible for coaching, motivating, and developing department staff to foster customer loyalty, fulfil customer needs and actively contribute to an environment of…
Added 5 hours ago
S
Produce - Clerk Produce
Sobeys
Edmonton, AB
- Full-time
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 5 hours ago
AG
Recruitment Coordinator
Allegis Global Solutions
Mississauga, ON
- Full-time
…associated with a candidate’s application process through to their…
Added 6 hours ago
SC
Part Time Front End Supervisor - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Part-time
The Front-End Supervisor is responsible to ensure a superior customer service experience by coaching, and developing friendly, well-trained staff. The Supervisor will supervise the…
Added 6 hours ago
SC
Full Time Supervisor Front End - Admirals Thrifty Foods
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Victoria, BC
- Full-time
The front-end supervisor is required to deliver exceptional customer service at all times.
Added 6 hours ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fort McMurray, AB
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 6 hours ago
Produce - Assistant Department Manager Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Fort Saskatchewan, AB
The Assistant Produce Department Manager supports and assists the Produce Department Manager in the efficient and fiscally responsible operation of the department. In absence of the…
Added 6 hours ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Edmonton, AB
A day in the life of a Produce Clerk: As a customer yourself, you know how important it is to find exactly the produce you are looking for. Maintaining a well-stocked department so that the…
Added 6 hours ago
G
Manager, Implementation (Remote, Canada)
GoCanvas
Remote, Canada
- Full-time
- Remote
The Manager, Implementation leads the GoCanvas/SiteDocs Implementation team, owning team performance, development, and process. This role holds 1:1s and career development conversations for…
Added 7 hours ago
H
Front of House Manager (SFU Dining Commons)
Havergal
Burnaby, BC
- Full-time
Job function: Ensure Customer & Client needs are met in all areas at the dining hall.

Options Consulting Solutions

Collections Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Nov 11, 2026
Experience: 7+ years of collections, accounts receivable or billing experience, with at least 3 years leading a team
Posting language: English
Posted: Oct 12, 2026

Original job description

Collections Manager - Fulltime - Hybrid

About the opportunity

A respected firm is looking for a Collections Manager to lead its collections function and team within the Finance department. You will own the firm's collections strategy, reduce aged receivables, and help turn billed work into cash efficiently.

This is a people- and relationship-focused leadership role. You will coach and develop a team of collections professionals, and work as a trusted partner to lawyers, legal assistants, billing and finance colleagues. You will also handle the firm's most sensitive client account conversations with tact, so that collections strengthen client relationships rather than strain them.

Key responsibilities

Team leadership

Lead, coach and develop a team of Collections Coordinators / Specialists, including hiring, onboarding and training
Set clear performance goals and collection targets; monitor results and give regular feedback
Assign and balance lawyer and client portfolios across the team
Build a collaborative, accountable and client-focused team culture
Step in on escalated, complex or high-exposure accounts

Collections strategy and accounts receivable

Own the firm's end-to-end collections process, policies and procedures
Reduce aged receivables, with particular focus on accounts over 90 days
Develop collection strategies for high-exposure accounts with billing lawyers and billing analysts
Monitor WIP and aged AR; work with Billing to make sure work is billed and followed up promptly
Resolve disputes, short payments, unapplied cash and billing discrepancies across billing, e-billing, intake, trust and accounting
Recommend write-offs, payment arrangements and escalation steps in line with firm policy
Ensure compliance with firm policy, client billing guidelines and Law Society trust accounting rules

Internal client relations

Act as a trusted advisor to partners, practice group leaders and billing lawyers on their receivables
Hold regular AR reviews with lawyers and legal assistants; agree on actions for problem accounts
Communicate collections policy and process changes clearly and diplomatically across the firm
Work closely with Billing, Finance, Client Intake and Practice Management

External client relations

Manage relationships with clients' finance, accounts payable and in-house legal teams on sensitive or overdue accounts
Lead difficult conversations about overdue balances professionally, protecting the client relationship
Negotiate payment terms and resolve disputes, working with the responsible lawyer
Ensure clients receive responsive, accurate answers to account inquiries

Reporting and continuous improvement

Produce weekly and monthly collections reporting: aged AR, cash collected against target, realization and trends
Prepare AR and exposure reports for lawyers and firm management; explain variances to target
Support month-end and year-end close, audit and cash forecasting
Identify and implement improvements to collections processes, systems and automation

What you bring

Required

7+ years of collections, accounts receivable or billing experience, with at least 3 years leading a team
Law firm or professional services firm experience
A proven record of reducing aged receivables and meeting collection targets
Excellent relationship skills with senior professionals: comfortable advising and influencing partners
Strong client-facing skills, with tact and confidence handling difficult or sensitive account conversations
Strong analytical skills; able to interpret AR, WIP and collections data and turn it into clear reports
Advanced Excel skills and experience with legal financial systems (e.g., Aderant, Elite 3E, Intapp)
Working knowledge of Law Society trust accounting rules
Post-secondary education in Accounting, Finance, Business or a related field

Nice to have

Experience with e-billing platforms and client billing guidelines
Credit Institute of Canada certification (CCP) or a CPA designation
Experience improving or automating collections processes
French language skills

Why join

Lead and shape the collections function at a respected Canadian law firm
A visible role with regular access to partners and firm leadership
The chance to build a high-performing team and improve how the firm collects
Competitive salary, bonus, benefits, RRSP/pension matching, vacation, professional development: confirm details

Apply About employer

More about this job

Responsibilities

Lead and develop the collections team while owning the firm’s collections strategy, processes, and efforts to reduce aged receivables. Advise internal stakeholders, manage sensitive client account discussions, resolve billing issues, and report on collections performance and process improvements.

Requirements

Requires at least seven years of collections, accounts receivable, or billing experience, including three years leading a team, along with law firm or professional services experience and a record of meeting collection targets. Candidates should have strong relationship, analytical, reporting, Excel, and legal financial systems skills, working knowledge of trust accounting rules, and post-secondary education in a related field.

Skills

Collections Strategy
Team Leadership
Aged Receivables Reduction
Negotiation
Dispute Resolution
Financial Reporting
Cash Forecasting
Advanced Excel
Legal Financial Systems
Aderant
Elite 3E
Intapp
Trust Accounting
Process Improvement

Benefits

Competitive Salary
Bonus
Benefits
RRSP/Pension Matching
Vacation
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Collections
Accounts Receivable
Billing
Aged Receivables
Work in Progress (WIP)
Collections Strategy
Collection Targets
Legal Billing
E-Billing
Trust Accounting
Law Society Trust Accounting Rules
Aderant
Elite 3E
Intapp
Advanced Excel
Cash Forecasting
Month-End Close
Year-End Close
Audit
Payment Arrangements
Dispute Resolution
Unapplied Cash
Client Billing Guidelines
Process Automation
CPA

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