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Added 22 mins ago
SH
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Options Consulting Solutions

Collections Manager

Toronto, ON, Canada

$115,000 to $130,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $115,000 to $130,000 CAD / year
Job type: Full-time
Apply by: Nov 11, 2026
Experience: 7+ years of collections, accounts receivable or billing experience, with at least 3 years leading a team
Posting language: English
Posted: Oct 12, 2026

Original job description

Collections Manager - Fulltime - Hybrid

About the opportunity

A respected firm is looking for a Collections Manager to lead its collections function and team within the Finance department. You will own the firm's collections strategy, reduce aged receivables, and help turn billed work into cash efficiently.

This is a people- and relationship-focused leadership role. You will coach and develop a team of collections professionals, and work as a trusted partner to lawyers, legal assistants, billing and finance colleagues. You will also handle the firm's most sensitive client account conversations with tact, so that collections strengthen client relationships rather than strain them.

Key responsibilities

Team leadership

Lead, coach and develop a team of Collections Coordinators / Specialists, including hiring, onboarding and training
Set clear performance goals and collection targets; monitor results and give regular feedback
Assign and balance lawyer and client portfolios across the team
Build a collaborative, accountable and client-focused team culture
Step in on escalated, complex or high-exposure accounts

Collections strategy and accounts receivable

Own the firm's end-to-end collections process, policies and procedures
Reduce aged receivables, with particular focus on accounts over 90 days
Develop collection strategies for high-exposure accounts with billing lawyers and billing analysts
Monitor WIP and aged AR; work with Billing to make sure work is billed and followed up promptly
Resolve disputes, short payments, unapplied cash and billing discrepancies across billing, e-billing, intake, trust and accounting
Recommend write-offs, payment arrangements and escalation steps in line with firm policy
Ensure compliance with firm policy, client billing guidelines and Law Society trust accounting rules

Internal client relations

Act as a trusted advisor to partners, practice group leaders and billing lawyers on their receivables
Hold regular AR reviews with lawyers and legal assistants; agree on actions for problem accounts
Communicate collections policy and process changes clearly and diplomatically across the firm
Work closely with Billing, Finance, Client Intake and Practice Management

External client relations

Manage relationships with clients' finance, accounts payable and in-house legal teams on sensitive or overdue accounts
Lead difficult conversations about overdue balances professionally, protecting the client relationship
Negotiate payment terms and resolve disputes, working with the responsible lawyer
Ensure clients receive responsive, accurate answers to account inquiries

Reporting and continuous improvement

Produce weekly and monthly collections reporting: aged AR, cash collected against target, realization and trends
Prepare AR and exposure reports for lawyers and firm management; explain variances to target
Support month-end and year-end close, audit and cash forecasting
Identify and implement improvements to collections processes, systems and automation

What you bring

Required

7+ years of collections, accounts receivable or billing experience, with at least 3 years leading a team
Law firm or professional services firm experience
A proven record of reducing aged receivables and meeting collection targets
Excellent relationship skills with senior professionals: comfortable advising and influencing partners
Strong client-facing skills, with tact and confidence handling difficult or sensitive account conversations
Strong analytical skills; able to interpret AR, WIP and collections data and turn it into clear reports
Advanced Excel skills and experience with legal financial systems (e.g., Aderant, Elite 3E, Intapp)
Working knowledge of Law Society trust accounting rules
Post-secondary education in Accounting, Finance, Business or a related field

Nice to have

Experience with e-billing platforms and client billing guidelines
Credit Institute of Canada certification (CCP) or a CPA designation
Experience improving or automating collections processes
French language skills

Why join

Lead and shape the collections function at a respected Canadian law firm
A visible role with regular access to partners and firm leadership
The chance to build a high-performing team and improve how the firm collects
Competitive salary, bonus, benefits, RRSP/pension matching, vacation, professional development: confirm details

Apply About employer

More about this job

Responsibilities

Lead and develop the collections team while owning the firm’s collections strategy, processes, and efforts to reduce aged receivables. Advise internal stakeholders, manage sensitive client account discussions, resolve billing issues, and report on collections performance and process improvements.

Requirements

Requires at least seven years of collections, accounts receivable, or billing experience, including three years leading a team, along with law firm or professional services experience and a record of meeting collection targets. Candidates should have strong relationship, analytical, reporting, Excel, and legal financial systems skills, working knowledge of trust accounting rules, and post-secondary education in a related field.

Skills

Collections Strategy
Team Leadership
Aged Receivables Reduction
Negotiation
Dispute Resolution
Financial Reporting
Cash Forecasting
Advanced Excel
Legal Financial Systems
Aderant
Elite 3E
Intapp
Trust Accounting
Process Improvement

Benefits

Competitive Salary
Bonus
Benefits
RRSP/Pension Matching
Vacation
Professional Development

Visa sponsorship

Not detected in the job text

Keywords

Collections
Accounts Receivable
Billing
Aged Receivables
Work in Progress (WIP)
Collections Strategy
Collection Targets
Legal Billing
E-Billing
Trust Accounting
Law Society Trust Accounting Rules
Aderant
Elite 3E
Intapp
Advanced Excel
Cash Forecasting
Month-End Close
Year-End Close
Audit
Payment Arrangements
Dispute Resolution
Unapplied Cash
Client Billing Guidelines
Process Automation
CPA

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