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Added 3 mins ago
TE
Project Manager
TC Energy
Calgary, AB · Winnipeg, MB · Bolton, ON
- Full-time
As a Project Manager you will be a key contributor to the management of facilities regulated programs to achieve reliable operation and continuous improvement of all assets located within…
Added 3 mins ago
J&
Senior Finance Manager, Surgery Canada
Johnson & Johnson Innovative Medicine
Markham, ON
- Full-time
We are searching for the best talent for a Senior Finance Manager, Surgery Canada to be in Markham, ON.
Added 3 mins ago
C
Relationship Manager, Business Banking
CIBC
Saskatoon, SK
- Full-time
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B
Managed Accounts Supervision Specialist, Private Wealth
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Toronto, ON · FCP
- Full-time
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Added 17 mins ago
B
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Other projects and duties as assigned by the manager.
Added 17 mins ago
B
PMO Project Manager II/Chef de projet PMO II
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Toronto, ON · Canada - Toronto
- Full-time
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Added 47 mins ago
CF
Project Technical Support – I
Centre for Chronic Disease Control
Delhi, ON
- Full-time
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Saskatchewan Soccer Association – PPL Manager and SSA Operations Coordinator
Added 47 mins ago
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Associate Technical Account Manager
Yardi
Toronto, ON
- $69,600 to $73,100 CAD / year
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…Residential Client Services team as an Associate Technical Account Manager (ATAM) and be part of the forefront of innovation in the real estate industry! As an ATAM, your main role will be…
Added 47 mins ago
BL
Marketing Specialist
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Vancouver, BC
- Other
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Advancement Manager
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Dartmouth, NS
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Added 48 mins ago
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…project reporting. You will serve as a key partner to the Project Manager, providing the data-driven insights necessary to maintain budget integrity throughout the project…
Added 1 hour ago
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Private Banking Officer
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Added 1 hour ago
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Senior Manager, Credit Risk Strategy Oversight
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Toronto, ON · BMOPLACE
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Senior Relationship Manager, Commercial Banking (Financial Services Group)
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Toronto, ON · FCP
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Manager, Credit Risk Strategy Oversight
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Toronto, ON · BMOPLACE
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B
Client Service Assistant
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Vancouver, BC · FBT
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Added 1 hour ago
B
Mortgage Specialist
BMO
Laval, QC
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Added 1 hour ago
B
Senior Bilingual Contracting Representative
BMO
Toronto, ON · YNG
- Full-time
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Added 1 hour ago
B
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Options Consulting Solutions

Inside Sales Associate

Ottawa, ON, Canada

$60,000 to $65,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $60,000 to $65,000 CAD / year
Job type: Full-time
Apply by: Nov 8, 2026
Experience: College diploma in a relevant field and 1 year work experience.
Posting language: English
Posted: Oct 9, 2026

Original job description

INSIDE SALES ASSOCIATE

COMMERCIAL DISTRIBUTION

FULL-TIME, IN OFFICE

OTTAWA, ONTARIO

Are you skilled at turning complex product knowledge into clear, confident recommendations?

Do you take pride in accuracy and detail, knowing your work directly impacts customer satisfaction?

The Company

Our client is a leading supplier/distributor, catering to both wholesale and retail customers. Renowned for their exquisite range and commitment to exceptional service, they've established a reputation for providing top-tier products in the industry.

Company Perks and Rewards

Competitive Salary ($60K-$66K base)
3 Weeks’ Vacation
RRSP Matching & Generous Benefits
Profit sharing (typically $2,000.00 – $3500.00 per year)
Ample growth opportunities

The Job!

As the Inside Sales Associate, you will receive customer sales orders via various authorized means available to customers by the organization. Your key responsibilities will include the following:

Ensure the accurate entry into the system of all information required for order picking and delivery, in accordance with established procedure. Contact customers directly to request supplemental information as needed.
Receive customer requests for information, including but not limited to pricing, availability and delivery. Respond to customer or forward the request, in accordance with established procedures.
Receive requests for non-complex technical information from customers. Determine the needs of the customer, conduct research as necessary and provide information to the customer in a timely manner. Escalate complex requests in accordance with established procedures.
Address minor customer complaints or escalate issues for next level resolution in accordance with established procedures.
Responsible to actively use selling techniques to increase sales through use and promotion of complementary and/or substitution products and specially priced items.
Contact customers regarding products and pricing as required/requested. Report on customer activity to the department manager.
Maintain up to date knowledge of the Company’s product offering.
Follow-up with customers regarding reserve orders and quotes as directed by the department manager.

What you bring to the job

You are someone who is an analytical thinker with sound problem-solving skills and attention to detail. You also come with:

College diploma in a relevant field and 1 year work experience.
Ideal industries, Plumbing, HVAC, distribution, wholesale, construction, retail, electrical.
Strong communication and interpersonal skills with the ability to build positive customer relationships.
Proficient in interpreting plans, estimates, and technical product information.
Demonstrated tact, diplomacy, and ability to work effectively under pressure.
Adaptable, motivated, and diligent, with a commitment to continuous learning of company products.
Candidates with project coordination experience in construction will be given preference

Qualified job seekers are asked to apply with attention to Gregory Lienhart. Reference #13954.

Expected Compensation: CAD $60,000.00 - $66,000.00 per annum.

Existing Position Vacancy: Yes

I really look forward to hearing from you, but please understand that I will only be contacting those that are applicable for the role!

Options Consulting Solutions is an equal opportunity employer and welcomes applications from all individuals. Applicants selected for an in-person interview will be asked whether specific accommodations are needed to support a personal disability.

You can also find more jobs that may be suited to you on the Options Consulting Solutions Indeed and LinkedIn pages. Follow us on Facebook for job searching tips and other updates.

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More about this job

Responsibilities

Process customer sales orders accurately, respond to inquiries about pricing, availability, delivery, and non-complex technical information, and escalate complex requests or complaints as needed. Promote complementary, substitute, and specially priced products, follow up on quotes and reserve orders, report customer activity, and maintain current product knowledge.

Requirements

A relevant college diploma and at least one year of work experience are required; experience in plumbing, HVAC, distribution, wholesale, construction, retail, or electrical industries is relevant. Candidates should have strong communication and problem-solving skills, attention to detail, the ability to interpret plans and technical product information, and project coordination experience in construction is preferred.

Skills

Order Entry Accuracy
Customer Service
Sales Techniques
Product Knowledge
Technical Product Information
Plan Interpretation
Pricing and Availability Research
Customer Relationship Building
Communication
Problem-Solving
Attention to Detail
Project Coordination
Complaint Resolution
Time Management
Adaptability
Working Under Pressure

Benefits

Three Weeks' Vacation
RRSP Matching
Generous Benefits
Profit Sharing
Growth Opportunities

Visa sponsorship

Not detected in the job text

Hiring contact

Gregory Lienhart

Keywords

Inside Sales
Commercial Distribution
Customer Orders
Order Entry
Order Picking
Delivery
Customer Inquiries
Pricing
Product Availability
Technical Product Information
Sales Techniques
Complementary Products
Substitute Products
Customer Complaints
Quotes
Reserve Orders
Product Knowledge
Plan Interpretation
Estimates
Project Coordination
Plumbing
HVAC
Wholesale
Construction
Retail
Electrical

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