Optical Manager
- Westlock, AB, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- · 2+ years of experience in an optometry, medical, or healthcare office management role (required)
- Posting language
- English
- Posted
Original job description
Westlock Eye Centre is a patient-centered optometry clinic dedicated to delivering exceptional eyecare through advanced technology, compassionate service, and a highly skilled team. We are looking for an experienced and organized Optometry Clinic Manager to oversee daily clinic operations and support our doctors in providing top-tier patient care.
Position Overview
The Optometry Clinic Manager is responsible for ensuring the clinic runs efficiently while maintaining an excellent patient experience. This includes supervising staff, optimizing workflow, overseeing scheduling and billing processes, and maintaining compliance with clinical standards.
Key Responsibilities
· Manage day-to-day clinic operations and ensure smooth patient flow
· Lead, train, and mentor front desk, opticians and optometric assistants
· Oversee scheduling for staff
· Ensure high levels of patient satisfaction by handling inquiries and resolving concerns
· Monitor billing processes and insurance claims
· Maintain compliance with healthcare regulations, PIPEDA standards, and clinic protocols
· Coordinate vendor relationships and maintain inventory of clinical and optical supplies
· Support doctors with clinical workflow and operational needs
· Analyze performance metrics and prepare reports for leadership
· Implement process improvements to enhance efficiency and patient experience
Qualifications
· 2+ years of experience in an optometry, medical, or healthcare office management role (required)
· Strong leadership and staff management skills
· Knowledge of eyecare terminology, clinical workflow, and insurance billing (preferred)
· Excellent communication and interpersonal skills
· Highly organized with strong problem-solving abilities
· Proficiency with EHR/EMR systems and office management software
· Ability to multitask in a fast-paced environment
What We Offer
· Competitive salary + performance bonuses
· Paid time off and holidays
· Employee eyewear discounts
· Professional development and growth opportunities
More about this job
Responsibilities
Oversee daily clinic operations, patient flow, staff leadership, scheduling, billing, inventory, vendor relationships, and compliance with healthcare regulations and clinic protocols. Support doctors’ clinical workflows, resolve patient concerns, analyze performance metrics, and implement improvements to clinic efficiency and patient experience.
Requirements
Requires at least two years of experience managing an optometry, medical, or healthcare office, along with strong leadership, organization, communication, and problem-solving abilities. Knowledge of eyecare terminology, clinical workflows, insurance billing, and EHR/EMR and office management software is preferred or required as applicable to the role.
Skills
- Clinic Operations Management
- Staff Leadership
- Staff Training and Mentoring
- Scheduling
- Patient Satisfaction
- Billing and Insurance Claims
- Healthcare Regulatory Compliance
- PIPEDA Compliance
- Vendor Relationship Management
- Inventory Management
- Clinical Workflow Support
- Performance Metrics and Reporting
- Process Improvement
- EHR/EMR Systems
- Communication
- Problem-Solving
Benefits
- Paid Time Off
- Paid Holidays
- Employee Eyewear Discounts
- Professional Development Opportunities
- Growth Opportunities
- Performance Bonuses
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Management & Leadership
- Customer Service & Support
- Administrative
Keywords
- Optometry
- Eyecare
- Clinic Operations
- Patient Flow
- Patient Experience
- Staff Management
- Front Desk
- Opticians
- Optometric Assistants
- Scheduling
- Billing
- Insurance Claims
- Healthcare Regulations
- PIPEDA
- Clinic Protocols
- Vendor Relationships
- Clinical Supplies
- Optical Supplies
- Clinical Workflow
- Performance Metrics
- Reporting
- Process Improvement
- EHR/EMR Systems
- Office Management Software
- Medical Practices