Find work in Canada.

320,946 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 hour ago
Business Analyst (IT) T3 (CAN)
Apex Systems
Toronto, ON
$40 to $53 USD / hour
Contract
Our client is seeking a IT Business Analyst to join their team in a partner-facing role, collaborating with software partners, independent software vendors (ISVs), and system integrators.…
Added 3 hours ago
Executive Operations Coordinator
Fundmetric
Halifax, NS
Full-time
You write everything down. Every instruction you're given goes into your system the first time. Every vendor call gets a written recap the same day. That written record is how we settle…
Added 4 hours ago
Analyste Comptable Avec Expérience En Paie
Aston Carter
Sainte-Anne-de-Bellevue, QC
Full-time
The Accounting Analyst with Payroll Experience is responsible for managing day-to-day general ledger accounting activities while overseeing the payroll system and its integration into the…
Added 6 hours ago
Business Analyst, Operational Excellence (Total Rewards)
The Salvation Army in Canada
Toronto, ON
Full-time
The Business Analyst, Operational Excellence exists to support The Salvation Army Canada's digital transformation by optimizing HR processes, data, and technology to improve employee…
Added 6 hours ago
CAC052: Release / Class Spclst
FedEx Trade Networks Transport and Brokerage
Toronto, ON
Full-time
Enters shipment data into computer system, obtains credit release and ensures entry is transmitted to customs
Added 7 hours ago
IT MANAGER
AFD Petroleum Ltd.
Edmonton, AB
…overtime and after-hours work may be required, particularly during system outages or critical…
Added 7 hours ago
ERP Business Analyst
Husky Technologies
Bolton, ON
Full-time
The ERP Business Systems Analyst role is focused on developing a deep functional and technical understanding of key business systems and identifying the most effective ways to leverage…
Added 7 hours ago
Procure-to-Pay (P2P) Agent - ASL4
Jobbe
Moncton, NB
Full-time
Support special projects, system improvements, reporting initiatives, and other financial/procurement activities as required.
Added 7 hours ago
Data Analyst (Community Services)
Region of Waterloo
Waterloo, ON
Program area assignments include day-to-day support with HIFIS (Homeless Individuals and Families Information System), and broad support to other program areas and the Community Services…
Added 7 hours ago
Systems Analyst - Imaging and Medical System Integration
Health Sciences North
ON · Sudbury, ON
…the computing environments including Health Care Information System (HCIS), Imaging and Medical Equipment integration to the…
Added 7 hours ago
Systems Analyst - Imaging and Medical System Integration
Health Sciences North
ON · Sudbury, ON
…the computing environments including Health Care Information System (HCIS), Imaging and Medical Equipment integration to the…
Added 7 hours ago
Intermediate Analyst, Application Support
University of Ottawa
Ottawa, ON · Vanier Hall
Full-time
…frequently asked questions, and knowledge base, problem management system database as well as self-serve information are developed, maintained and…
Added 9 hours ago
Claims Fraud Analyst (Insurance Claims)- EN
Global Excel Management Inc.
Windsor, ON
Full-time
Manual Discovery Processes -System Limitations
Added 9 hours ago
Senior Business Analyst - Fredericton, New Brunswick
CGI
Fredericton, NB
Full-time
Added 9 hours ago
Winter 2027: Operations Analyst Co-op (12 months)
CGI
Toronto, ON
Full-time
…growing. We are looking for a highly motivated Sales Operations Analyst Co-op student to join our growing Business Operations team supporting the Toronto Financial Services (TFS) business…
Added 9 hours ago
Configuration Management/PLM Senior Analyst
Accenture
Montreal, QC
Full-time
Responsibilities of the Configuration Mangement/PLM Senior Analyst may include:
Added 9 hours ago
Quality Assurance Analyst
Co-operators
Toronto, ON
Full-time
Under general supervision, the Quality Assurance Analyst carries out established procedures to ensure programs/projects meet minimum company standards and end user requirements. The…
Added 9 hours ago
Workday Analyst
Aston Carter
Markham, ON
$45 to $55 CAD / hour
Contract
We are seeking a skilled Workday Analyst to support end-to-end payroll processing for a large, multi-provincial workforce. The role involves participating in Workday Payroll implementation…
Added 9 hours ago
Payroll Analyst
Aston Carter
Markham, ON
$45 to $55 CAD / hour
Contract
The Payroll Analyst manages day-to-day payroll operations in a complex, high-volume environment, processing biweekly payroll for approximately 9,000 employees across Canada. This role…
Added 10 hours ago
Bilingual Insurance Claims Analyst
DXC Technology
Canada
Full-time
Accurately inputs pertinent information into the appropriate claim system and processes in a timely and efficient manner.
Added 10 hours ago
Supply Chain Analyst - THD Order Management
Techtronic Industries Canada Inc.
Toronto, ON
Full-time
The Supply Chain Analyst – THD Order Management is responsible for maintaining orders as well as ensuring order accuracy and on-time fulfillment.
Added 10 hours ago
Data Analyst Lead
Affinity
Vancouver, BC
Contract
On behalf of our client, Affinity is seeking a Data Analyst Lead to advance enterprise data platform reporting. This role is responsible for leading a squad dedicated to Equity Financial…
Added 10 hours ago
Project Manager/Business Analyst
TEEMA
Calgary, AB
Contract
Our client is looking for a senior Project Manager / Business Analyst to support the Procure to Pay (P2P) workstream within Project Fusion, a major enterprise transformation program. The…
Added 11 hours ago
Claims Fraud Analyst (Insurance Claims)- EN
Global Excel Management Inc.
Sherbrooke, QC
Full-time
Manual Discovery Processes -System Limitations
Added 11 hours ago
Senior PSA (Probabilistic Safety) Analyst
AtkinsRéalis
Mississauga, ON
Full-time
AtkinsRéalis is looking to hire a Senior Probabilistic Safety Analysis Analyst. The incumbent will work with other junior and senior staff to develop and apply advanced analysis…

OPTrust

Team Leader, Business Support Services

Toronto, ON, Canada

Pay: The range of expected compensation for this position is $125,456 to $154,517 per year.
Job type: Contract
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

Team Leader, Business Support Services

Type: Contract - 12 Month

Location: Toronto (Hybrid)

Posting Date: September 29, 2026

At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business.

When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – in Toronto, London and Sydney – makes a meaningful impact. Our culture is driven by team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone. We work in a fast-paced environment, but we find time to have fun and give back to the community.

What OPTrust offers you

Unique culture rooted in our core values – collaboration and teamwork, integrity, respect, flexibility, excellence and continuous improvement.
A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow.
A flexible, hybrid work model.
Benefits package after six months of consecutive employment.
Optional membership in our world-class defined benefit pension plan.
A dedicated inclusion, diversity and equity strategy with meaningful opportunities to participate, including our employee-led resource groups.

About the role

The Team Leader, Business Support Services (“BSS”) will lead the hybrid business / technology team in key program activities such as the development of relevant strategies, requirements gathering, process mapping etc. The position also requires building, maintaining, and enhancing excellent relations with business partners and acting as a liaison between the vendor and business teams.

What you’ll do

Conducts research, develops standards and methodologies for business analysis activities based on industry standards and best practices.
Leads the business and technology teams in the business requirements gathering activities – organizes and lead business and system process reviews, engage business clients to elicit business requirements, uncover areas for improvement, conduct gap analysis and collaboratively participate in the development of effective solutions to address program objectives, and prepares recommendations for PATH management.
Directs the efforts of the Business Analysts on the team in large-scale, high-risk initiatives involving multiple domains, with focus on quality and accuracy.
Leads the documentation of business requirements, builds process maps, workflows, and other related documents for business requirements to support the PATH program.
Monitors program risk, conducts impact analysis and executes post implementation activities.
Ensures delivery of critical path items from subject matter experts or business unit owners.
Employs effective strategies to proactively mitigate risks and facilitate resolution of problems, identifies impacts and risks of complex issues and communicates to PATH management.
Reviews the functional/design specification for multiple stakeholders and/or the PATH vendor to ensure it meets the requirements approved in the business specification.
Leads the development and documentation of testing strategies and ensure that testing activities effectively represent business requirements and system goals, fulfill end-user requirements and enables the effective identification of existing or potential issues.
Convert business requirements into user stories, use cases and test cases.
Leads, and supports as needed, the PATH team through user acceptance test planning and execution.
Conducts analysis of issues identified in testing, documenting any system problems and discussing such problems with appropriate parties to advise of issues, recommends corrective measures and follow through with appropriate resolution.
Ensures that OPTrust standards and industry best practices are applied as business requirement and testing documentations are developed and updated.
Develops and recommends to users, methods for case processing where functionality does not exist
Develops informal and formal training; prepares training plan, develops training program based on business training/developmental needs.
Acts as a conduit between the business and the developer by ensuring that issues are addressed, documented and communicated to relevant stakeholders.
Provides coaching, training, mentoring, and direction to Business Analysts and Quality Analysts.
Provides back-up to the Senior Project Leader role and other duties as assigned.

What you bring

Experience working as a Senior Business Analyst on large transformational programs with data conversion experience is an asset and/or 5+ years of recent hands-on experience working on large scope multidivisional projects, specifically involving defined benefit pension plans.
Post-Secondary Education in a related field is preferred.
Experience working with business stakeholders to compile business requirements, challenge the status quo, deliver innovative solutions that tackle business problems across multiple lines of business.
Experience in leading Business Analysts and Quality Assurance teams.
Experience in designing and executing testing automation is a strong asset.
Expert business analysis skills, with strong attention to detail and accuracy.
Demonstrated professional experience in analytical and conceptual thinking skills, with the ability to evaluate complex situations and synthesize relevant information.
Knowledge of system development life cycle, IT processes and ability to grasp complex situations and translate it into business language.
Ability to work with minimal direct supervision, ability to conceptualize and think creatively, possessing critical thinking ability. High degree of accountability.
Effective planning, time management, organizational skills with strong ability to manage multiple priorities to meet deadlines in fast-paced settings.
Proven ability to lead teams successfully through the business requirements, solutioning and testing phases of project implementations.
Ability to prepare effective training materials, lead training sessions and/or provide one-on-one assistance.
Advanced technical and documentation skills, including proven experience preparing process maps and workflows.
Effective project leadership, communication and inter-personal skills; proven track record as an effective team player and contributor, and participation in consultative processes.
Ability to engage effectively with various levels of management.
Strong aptitude for using tools to prepare word documents, spreadsheets, and presentation materials.
Business re-engineering experience and completion of a business re-engineering program or course is a strong asset.
Expertise in MS Office suite, MS Visio, SQL (Oracle preferrable), JIRA and Confluence (or any other latest defect management suite).
Exemplify OPTrust’s values: collaboration and teamwork, integrity, respect, flexibility, excellence, and continuous improvement.

This posting is for an existing vacancy.

The range of expected compensation for this position is $125,456 to $154,517 per year.

Please submit your application via Workday by October 13, 2026.

Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity, and equity in everything we do. OPTrust is an organization engaged in building on our unique and diverse strengths. We know a diversity of backgrounds, cultures, gender identities and perspectives are critical to achieving our shared goals.

If you require accommodation at any time during the recruitment process, please send a message to careers@optrust.com, or discuss your needs with the Talent Acquisition Consultant during the telephone screening. We will do our best to work with you and provide appropriate accommodation.

As an organization we’re seeking ways to respond to the Truth and Reconciliation Commission of Canada’s Call to Action 92. We are working with the Canadian Council for Indigenous Business to build bridges with Indigenous communities and partners, and we have created an employee-led Reconciliation Working Group that will work with Indigenous experts to identify a path to reconciliation for our organization.

We thank all interested applicants, however only those under consideration will be contacted.

Apply About employer

More about this job

Responsibilities

Lead business and technology teams through requirements gathering, process reviews, solution development, and testing for large-scale PATH program initiatives. Manage project risks and deliverables, liaise between business stakeholders and vendors, and coach Business Analysts and Quality Analysts.

Requirements

Requires substantial experience leading business analysis and project implementation work, including requirements, solutioning, and testing; experience with large transformational programs or defined benefit pension projects is particularly relevant. Candidates should bring strong analytical, communication, documentation, planning, and team leadership skills, with expertise in tools such as MS Office, Visio, SQL, JIRA, and Confluence.

Skills

Business Analysis
Business Requirements Gathering
Process Mapping
Gap Analysis
Project Leadership
Team Leadership
Quality Assurance
Testing Strategy
User Acceptance Testing
Risk Management
Data Conversion
Training Development
Stakeholder Communication
Business Process Reengineering
SQL
JIRA

Benefits

Flexible Hybrid Work Model
Optional Defined Benefit Pension Plan

Visa sponsorship

Not detected in the job text

Keywords

Business Support Services
PATH Program
Business Analysis
Business Requirements
Process Mapping
Workflows
Gap Analysis
Impact Analysis
Risk Mitigation
Functional Specifications
Testing Strategies
User Stories
Use Cases
Test Cases
User Acceptance Testing
Quality Assurance
Data Conversion
Defined Benefit Pension Plans
System Development Life Cycle
Business Process Reengineering
Training Development
MS Office
MS Visio
SQL
Oracle
JIRA
Confluence
Vendor Liaison

Report this job