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Added 3 hours ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
Account Expansion & Sales Track Record: Demonstrated success in prospecting, to net-new client logosCross-Functional Collaboration: Strong ability to work seamlessly alongside pre-sales…
Added 8 hours ago
TC
Senior Business Analyst – Enterprise Digital Platform
TECH4SOFT Consulting
Toronto, ON
- Full-time
Are you an experienced Business Analyst who thrives in complex, multi-stakeholder environments? We're looking for a Senior BA to lead requirements analysis for enterprise platform features,…
Added 11 hours ago
IC
Test Analyst
IE Consulting Club
Canada
- Full-time
We are seeking a detail-oriented and quality-focused Test Analyst to ensure the reliability, functionality, and performance of software applications. This role is responsible for designing…
Added 23 hours ago
G
Architecte en information commerciale / Business Information Architect
Genetec
Montreal, QC
- Full-time
Added 23 hours ago
KL
IT Analyst – Developer
Kativik llisarniliriniq
Montreal, QC
- Full-time
Perform functional, integration, regression, user acceptance, and security testing on applications and systems
Added 23 hours ago
Senior Systems Analyst
OCS Ontario Cannabis Store
Toronto, ON
5–8 years of experience in a Systems Analyst, Functional Consultant, or similar IT role supporting digital commerce platforms, customer portals, web applications, and large-scale…
Added 1 day ago
B
Tax Analyst // Analyste Fiscal(e)
BAT
Montreal, QC
- Full-time
We’re pleased to share an exciting new opening within our Corporate Finance Team for the position of Tax Analyst based out of Montreal, Canada.
Added 1 day ago
B
Systems Analyst II
BGIS
Markham, ON
- Full-time
The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets. As someone who has…
Added 1 day ago
IF
Vendor Management Analyst, Tech+Lab
Intact FC
Toronto, ON · Montreal, QC · Laval, QC
- Full-time
We are looking for a detail-oriented and commercially savvy Vendor Management Analyst to join our growing Tech+Lab Expense & Vendor Management team. Reporting to the IT Business Office, you…
Added 1 day ago
Flight Centre - Business Analyst - Toronto, ON
Flight Centre
ON
…opportunity for an analytical and detail-oriented Business Analyst who enjoys solving business problems, uncovering insights, and translating stakeholder needs into meaningful outcomes.…
Added 1 day ago
Flight Centre - Business Analyst - Vancouver, BC
Flight Centre
BC
…opportunity for an analytical and detail-oriented Business Analyst who enjoys solving business problems, uncovering insights, and translating stakeholder needs into meaningful outcomes.…
Added 1 day ago
P
Infrastructure Analyst
Procom
Richmond, BC
- $63,750 to $85,000 CAD / year
- Full-time
On behalf of our technology client, Procom is searching for an Infrastructure Analyst for a permanent role. This position is onsite at our client’s Richmond, British Columbia office.
Added 1 day ago
S
Application Support Engineer (Front Office)
Synechron
Mississauga, ON
- Full-time
We are seeking an experienced Application Support Analyst to join our team and support Front Office platforms focused on deal capture, trade booking, trade lifecycle processing, and…
Added 1 day ago
IG
Senior IT Business Analyst- SAP HR
Insight Global
Mirabel, QC
- $125,000 to $138,000 CAD / year
- Full-time
The Senior IT Business Analyst, SAP HR position is based in Mirabel, Quebec. This role will investigate incidents and change requests, gather and translate business requirements, recommend…
Added 1 day ago
MC
Oracle EPM Analyst
MMC Corporate
Toronto, ON
- Other
We are seeking a talented individual to join our IT Product Development team at Marsh as an Oracle EPM Analyst .This role will be based in Toronto. This is a hybrid role that has a…
Added 1 day ago
A
Financial Analyst, FP&A – Gross Margin
ARC'TERYX
North Vancouver, BC
- Full-time
As the Financial Analyst, FP&A – Gross Margin, you will play a key role in building out the FP&A function. You will be supporting our cross-functional business partners, with a focus…
Added 1 day ago
A
Senior Functional Analyst, Salesforce Retail CRM
ATB
Calgary, AB · Edmonton, AB
- Full-time
As ATB’s next Senior Functional Analyst, Salesforce Retail CRM, you will serve as the critical functional bridge between business operations, our Business Improvement Partners, and…
Added 1 day ago
AI
SAP ISU Business Analyst
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Calgary, AB
- Full-time
We are seeking an experienced ISU Business Analyst (L2 Senior) to bridge business requirements and technology solutions. The candidate will work closely with business stakeholders, analyze…
Added 1 day ago
AE
Financial Analyst, FP&A – Gross Margin
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As the Financial Analyst, FP&A – Gross Margin, you will play a key role in building out the FP&A function. You will be supporting our cross-functional business partners, with a focus…
Added 1 day ago
M
Oracle EPM Analyst
Marsh
Toronto, ON
- Full-time
We are seeking a talented individual to join our IT Product Development team at Marsh as an Oracle EPM Analyst .This role will be based in Toronto. This is a hybrid role that has a…
Added 1 day ago
L&
Senior Systems Analyst (SAP BAIP)
Lindt & Sprüngli (North America) Inc.
Toronto, ON
- Full-time
We are seeking a highly skilled Senior Systems Analyst with deep expertise in SAP Business AI Platform (BAIP) to drive design, integration, and innovation across enterprise applications.…
Added 1 day ago
WS
Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
Job Title: Senior Finance Analyst - Operations Finance & Analytics
Added 1 day ago
E
Sr Advisor IT Systems
Enbridge
Calgary, AB
- Full-time
…Management (MRM) team. In this role you will provide technical and functional expertise across a complex suite of risk management and trading applications, including Openlink Endur/Findur,…
Added 1 day ago
MC
Technical Business Analyst – Syndigo PIM MDM (35930)
Myticas Consulting
Canada
- Contract
Technical Business Analyst – Syndigo / PIM / MDM
Added 1 day ago
C
Développeur Microsoft Dynamics 365 CE / Power Platform
CGI
Montreal, QC
- Full-time
Minimum of 2 years of experience as a business analyst, designer, or developer

OPTrust

Team Leader, Business Support Services

Toronto, ON, Canada

The range of expected compensation for this position is $125,456 to $154,517 per year. · Full-time

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Job details

Pay: The range of expected compensation for this position is $125,456 to $154,517 per year.
Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

Original job description

Team Leader, Business Support Services

Type: Contract - 12 Month

Location: Toronto (Hybrid)

Posting Date: September 29, 2026

At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business.

When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – in Toronto, London and Sydney – makes a meaningful impact. Our culture is driven by team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone. We work in a fast-paced environment, but we find time to have fun and give back to the community.

What OPTrust offers you

Unique culture rooted in our core values – collaboration and teamwork, integrity, respect, flexibility, excellence and continuous improvement.
A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow.
A flexible, hybrid work model.
Benefits package after six months of consecutive employment.
Optional membership in our world-class defined benefit pension plan.
A dedicated inclusion, diversity and equity strategy with meaningful opportunities to participate, including our employee-led resource groups.

About the role

The Team Leader, Business Support Services (“BSS”) will lead the hybrid business / technology team in key program activities such as the development of relevant strategies, requirements gathering, process mapping etc. The position also requires building, maintaining, and enhancing excellent relations with business partners and acting as a liaison between the vendor and business teams.

What you’ll do

Conducts research, develops standards and methodologies for business analysis activities based on industry standards and best practices.
Leads the business and technology teams in the business requirements gathering activities – organizes and lead business and system process reviews, engage business clients to elicit business requirements, uncover areas for improvement, conduct gap analysis and collaboratively participate in the development of effective solutions to address program objectives, and prepares recommendations for PATH management.
Directs the efforts of the Business Analysts on the team in large-scale, high-risk initiatives involving multiple domains, with focus on quality and accuracy.
Leads the documentation of business requirements, builds process maps, workflows, and other related documents for business requirements to support the PATH program.
Monitors program risk, conducts impact analysis and executes post implementation activities.
Ensures delivery of critical path items from subject matter experts or business unit owners.
Employs effective strategies to proactively mitigate risks and facilitate resolution of problems, identifies impacts and risks of complex issues and communicates to PATH management.
Reviews the functional/design specification for multiple stakeholders and/or the PATH vendor to ensure it meets the requirements approved in the business specification.
Leads the development and documentation of testing strategies and ensure that testing activities effectively represent business requirements and system goals, fulfill end-user requirements and enables the effective identification of existing or potential issues.
Convert business requirements into user stories, use cases and test cases.
Leads, and supports as needed, the PATH team through user acceptance test planning and execution.
Conducts analysis of issues identified in testing, documenting any system problems and discussing such problems with appropriate parties to advise of issues, recommends corrective measures and follow through with appropriate resolution.
Ensures that OPTrust standards and industry best practices are applied as business requirement and testing documentations are developed and updated.
Develops and recommends to users, methods for case processing where functionality does not exist
Develops informal and formal training; prepares training plan, develops training program based on business training/developmental needs.
Acts as a conduit between the business and the developer by ensuring that issues are addressed, documented and communicated to relevant stakeholders.
Provides coaching, training, mentoring, and direction to Business Analysts and Quality Analysts.
Provides back-up to the Senior Project Leader role and other duties as assigned.

What you bring

Experience working as a Senior Business Analyst on large transformational programs with data conversion experience is an asset and/or 5+ years of recent hands-on experience working on large scope multidivisional projects, specifically involving defined benefit pension plans.
Post-Secondary Education in a related field is preferred.
Experience working with business stakeholders to compile business requirements, challenge the status quo, deliver innovative solutions that tackle business problems across multiple lines of business.
Experience in leading Business Analysts and Quality Assurance teams.
Experience in designing and executing testing automation is a strong asset.
Expert business analysis skills, with strong attention to detail and accuracy.
Demonstrated professional experience in analytical and conceptual thinking skills, with the ability to evaluate complex situations and synthesize relevant information.
Knowledge of system development life cycle, IT processes and ability to grasp complex situations and translate it into business language.
Ability to work with minimal direct supervision, ability to conceptualize and think creatively, possessing critical thinking ability. High degree of accountability.
Effective planning, time management, organizational skills with strong ability to manage multiple priorities to meet deadlines in fast-paced settings.
Proven ability to lead teams successfully through the business requirements, solutioning and testing phases of project implementations.
Ability to prepare effective training materials, lead training sessions and/or provide one-on-one assistance.
Advanced technical and documentation skills, including proven experience preparing process maps and workflows.
Effective project leadership, communication and inter-personal skills; proven track record as an effective team player and contributor, and participation in consultative processes.
Ability to engage effectively with various levels of management.
Strong aptitude for using tools to prepare word documents, spreadsheets, and presentation materials.
Business re-engineering experience and completion of a business re-engineering program or course is a strong asset.
Expertise in MS Office suite, MS Visio, SQL (Oracle preferrable), JIRA and Confluence (or any other latest defect management suite).

Exemplify OPTrust’s values: collaboration and teamwork, integrity, respect, flexibility, excellence, and continuous improvement.

This posting is for an existing vacancy.

The range of expected compensation for this position is $125,456 to $154,517 per year.

Please submit your application via Workday by October 13, 2026.

Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity, and equity in everything we do. OPTrust is an organization engaged in building on our unique and diverse strengths. We know a diversity of backgrounds, cultures, gender identities and perspectives are critical to achieving our shared goals.

If you require accommodation at any time during the recruitment process, please send a message to careers@optrust.com, or discuss your needs with the Talent Acquisition Consultant during the telephone screening. We will do our best to work with you and provide appropriate accommodation.

As an organization we’re seeking ways to respond to the Truth and Reconciliation Commission of Canada’s Call to Action 92. We are working with the Canadian Council for Indigenous Business to build bridges with Indigenous communities and partners, and we have created an employee-led Reconciliation Working Group that will work with Indigenous experts to identify a path to reconciliation for our organization.

We thank all interested applicants, however only those under consideration will be contacted.

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More about this job

Responsibilities

The Team Leader will lead hybrid business and technology teams in program activities such as strategy development, requirements gathering, and process mapping. They are responsible for building relationships with business partners and directing the efforts of Business Analysts on large-scale initiatives.

Requirements

Candidates should have 5+ years of recent experience in large-scope multidivisional projects, specifically involving defined benefit pension plans. A post-secondary education in a related field is preferred, along with expert business analysis skills and experience leading teams.

Skills

Business analysis
Team leadership
Requirements gathering
Process mapping
Project management
Stakeholder management
Risk management
User acceptance testing
Data conversion
SQL
Jira
Confluence
MS Visio
Training development
Coaching
Mentoring

Benefits

Defined benefit pension plan
Flexible hybrid work model
Benefits package
Inclusion, diversity and equity strategy
Employee-led resource groups

Visa sponsorship

Not detected in the job text

Keywords

Business Support Services
Pension
Business Analysis
Project Management
Requirements Gathering
Process Mapping
Gap Analysis
Risk Analysis
User Acceptance Testing
Test Automation
System Development Life Cycle
SQL
Oracle
Jira
Confluence
MS Office
MS Visio
Business Re-engineering
Defined Benefit Pension Plan
Stakeholder Management
Team Leadership
Training
Coaching
Mentoring
Data Conversion
Quality Assurance
Workflows
User Stories
Use Cases
Test Cases

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