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PF
Professional Services Consultant
PureFacts Financial Solutions
Toronto, ON
- $110,000 to $130,000 CAD / year
…solutions and data integrations. As a Professional Services Consultant, you will play a key role in delivering PureFacts solutions to clients across wealth management, asset management, and…
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C
Senior Application Consultant (Solution Architect Expert)
CIBC
Toronto, ON
- Full-time
You will be joining the Digital technology team within CIBC. As the Senior Application Consultant (Solution Architect Expert) you are a seasoned professional in Application architecture and…
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Software Developer Intern (May 2027 - 12 months)
SOTI
Mississauga, ON
- Full-time
…While Carl Rodrigues, President and CEO of SOTI, was an IT consultant, he developed solutions for managing mobile device screens from a desktop. An innovation that has put him ahead in what…
Added 15 mins ago
TI
Senior Java Developer
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- Contract
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AWS Architect
Tata Consultancy Services
Toronto, ON
- $180,000 to $200,000 CAD / year
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…Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model,…
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Azure Architect
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- $180,000 to $200,000 CAD / year
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CC
Consultant ERP Odoo
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Presales Engineer-Custom Software
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- Full-time
A technical foundation as a developer, solutions architect, technical consultant, or tech lead, with real hands-on experience building software.
Added 1 hour ago
MH
HVDC Design Engineer (Electrical/Computer Engineer)
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- Full-time
…will provide engineering leadership, technical expertise, and consultant management services for complex capital projects supporting Manitoba Hydro's HVDC…
Added 2 hours ago
C
Senior Dynamics Business Central Consultant
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Vancouver, BC
- Full-time
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C
Accounting System Implementation Consultant
Catapult
Vancouver, BC
- Full-time
…streamline processes, and drive growth through the power of ERP technology. As an entry-level ERP consultant for Microsoft Dynamics Business Central, you will have the opportunity to work…
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C
Microsoft Dynamics Business Central Support Consultant
Catapult
Vancouver, BC
- Full-time
We are seeking a skilled and dedicated Microsoft Dynamics Business Central Support Consultant to join our team. As a Business Central Support Consultant, you will be responsible for…
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C
Microsoft Dynamics 365 CRM Consultant
Catapult
Vancouver, BC
- Full-time
Catapult is seeking a dynamic and multifaceted individual to fulfill the role of Dynamics 365 Consultant for CRM apps. Reporting to the CRM Team Lead, the Application Consultant will act as…
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C
Dynamics 365 Support Consultant
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Vancouver, BC
- Full-time
We are seeking a skilled and dedicated Microsoft Dynamics Support Consultant to join our team. As a Support Consultant you will be responsible for providing support, troubleshooting, and…
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Project Manager
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Vancouver, BC
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Understanding projects comprehensively including the project charter, scope, delivery plan, key assumptions, timelines, client and consultant roles, and client expectations.
Added 3 hours ago
KL
Education Consultant – Inuktitut Curriculum Development and Support
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Montreal, QC
- Full-time
The position of Education Consultant in Curriculum Development and Support reports to the Assistant Director of the first language curriculum development department. The Curriculum…
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Analyste de système d’affaires, marchés des capitaux
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Added 4 hours ago
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(fluent English & French) Customer Support Consultant (Remote)
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Remote, Canada
- Contract
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Join our community as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new…
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SP
Solution Architect
Salesforce Partner Canada
BC · British Columbia, Canada
- Full-time
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Principal Applied AI Architect
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Wireless Sales Consultant
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HC
Clinical Research Coordinator III (Nurse - Phase 1)
Health Careers Canada
Toronto, ON
- Full-time
Acting as a resource and serving as a consultant to individuals and groups within the professional community and other hospital.
Added 6 hours ago
HC
Clinical Research Coordinator III (Nurse - Phase 1)
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Mississauga, ON
- Full-time
This is an ATC role and will require on-site 3 days per week
Added 9 hours ago
Sales Consultant, Lindsay Square, Non-mgmt
Bell
Kawartha Lakes, ON · Lindsay, ON

OPTrust

Team Leader, Business Support Services

Toronto, ON, Canada

The range of expected compensation for this position is $125,456 to $154,517 per year. · Full-time

Apply on optrust.wd3.myworkdayjobs.com About employer

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Job details

Pay: The range of expected compensation for this position is $125,456 to $154,517 per year.
Job type: Full-time
Posting language: English
Posted: Sep 29, 2026

Original job description

Team Leader, Business Support Services

Type: Contract - 12 Month

Location: Toronto (Hybrid)

Posting Date: September 29, 2026

At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business.

When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – in Toronto, London and Sydney – makes a meaningful impact. Our culture is driven by team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone. We work in a fast-paced environment, but we find time to have fun and give back to the community.

What OPTrust offers you

Unique culture rooted in our core values – collaboration and teamwork, integrity, respect, flexibility, excellence and continuous improvement.
A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow.
A flexible, hybrid work model.
Benefits package after six months of consecutive employment.
Optional membership in our world-class defined benefit pension plan.
A dedicated inclusion, diversity and equity strategy with meaningful opportunities to participate, including our employee-led resource groups.

About the role

The Team Leader, Business Support Services (“BSS”) will lead the hybrid business / technology team in key program activities such as the development of relevant strategies, requirements gathering, process mapping etc. The position also requires building, maintaining, and enhancing excellent relations with business partners and acting as a liaison between the vendor and business teams.

What you’ll do

Conducts research, develops standards and methodologies for business analysis activities based on industry standards and best practices.
Leads the business and technology teams in the business requirements gathering activities – organizes and lead business and system process reviews, engage business clients to elicit business requirements, uncover areas for improvement, conduct gap analysis and collaboratively participate in the development of effective solutions to address program objectives, and prepares recommendations for PATH management.
Directs the efforts of the Business Analysts on the team in large-scale, high-risk initiatives involving multiple domains, with focus on quality and accuracy.
Leads the documentation of business requirements, builds process maps, workflows, and other related documents for business requirements to support the PATH program.
Monitors program risk, conducts impact analysis and executes post implementation activities.
Ensures delivery of critical path items from subject matter experts or business unit owners.
Employs effective strategies to proactively mitigate risks and facilitate resolution of problems, identifies impacts and risks of complex issues and communicates to PATH management.
Reviews the functional/design specification for multiple stakeholders and/or the PATH vendor to ensure it meets the requirements approved in the business specification.
Leads the development and documentation of testing strategies and ensure that testing activities effectively represent business requirements and system goals, fulfill end-user requirements and enables the effective identification of existing or potential issues.
Convert business requirements into user stories, use cases and test cases.
Leads, and supports as needed, the PATH team through user acceptance test planning and execution.
Conducts analysis of issues identified in testing, documenting any system problems and discussing such problems with appropriate parties to advise of issues, recommends corrective measures and follow through with appropriate resolution.
Ensures that OPTrust standards and industry best practices are applied as business requirement and testing documentations are developed and updated.
Develops and recommends to users, methods for case processing where functionality does not exist
Develops informal and formal training; prepares training plan, develops training program based on business training/developmental needs.
Acts as a conduit between the business and the developer by ensuring that issues are addressed, documented and communicated to relevant stakeholders.
Provides coaching, training, mentoring, and direction to Business Analysts and Quality Analysts.
Provides back-up to the Senior Project Leader role and other duties as assigned.

What you bring

Experience working as a Senior Business Analyst on large transformational programs with data conversion experience is an asset and/or 5+ years of recent hands-on experience working on large scope multidivisional projects, specifically involving defined benefit pension plans.
Post-Secondary Education in a related field is preferred.
Experience working with business stakeholders to compile business requirements, challenge the status quo, deliver innovative solutions that tackle business problems across multiple lines of business.
Experience in leading Business Analysts and Quality Assurance teams.
Experience in designing and executing testing automation is a strong asset.
Expert business analysis skills, with strong attention to detail and accuracy.
Demonstrated professional experience in analytical and conceptual thinking skills, with the ability to evaluate complex situations and synthesize relevant information.
Knowledge of system development life cycle, IT processes and ability to grasp complex situations and translate it into business language.
Ability to work with minimal direct supervision, ability to conceptualize and think creatively, possessing critical thinking ability. High degree of accountability.
Effective planning, time management, organizational skills with strong ability to manage multiple priorities to meet deadlines in fast-paced settings.
Proven ability to lead teams successfully through the business requirements, solutioning and testing phases of project implementations.
Ability to prepare effective training materials, lead training sessions and/or provide one-on-one assistance.
Advanced technical and documentation skills, including proven experience preparing process maps and workflows.
Effective project leadership, communication and inter-personal skills; proven track record as an effective team player and contributor, and participation in consultative processes.
Ability to engage effectively with various levels of management.
Strong aptitude for using tools to prepare word documents, spreadsheets, and presentation materials.
Business re-engineering experience and completion of a business re-engineering program or course is a strong asset.
Expertise in MS Office suite, MS Visio, SQL (Oracle preferrable), JIRA and Confluence (or any other latest defect management suite).

Exemplify OPTrust’s values: collaboration and teamwork, integrity, respect, flexibility, excellence, and continuous improvement.

This posting is for an existing vacancy.

The range of expected compensation for this position is $125,456 to $154,517 per year.

Please submit your application via Workday by October 13, 2026.

Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity, and equity in everything we do. OPTrust is an organization engaged in building on our unique and diverse strengths. We know a diversity of backgrounds, cultures, gender identities and perspectives are critical to achieving our shared goals.

If you require accommodation at any time during the recruitment process, please send a message to careers@optrust.com, or discuss your needs with the Talent Acquisition Consultant during the telephone screening. We will do our best to work with you and provide appropriate accommodation.

As an organization we’re seeking ways to respond to the Truth and Reconciliation Commission of Canada’s Call to Action 92. We are working with the Canadian Council for Indigenous Business to build bridges with Indigenous communities and partners, and we have created an employee-led Reconciliation Working Group that will work with Indigenous experts to identify a path to reconciliation for our organization.

We thank all interested applicants, however only those under consideration will be contacted.

Apply on optrust.wd3.myworkdayjobs.com About employer

More about this job

Responsibilities

The Team Leader will lead hybrid business and technology teams in program activities such as strategy development, requirements gathering, and process mapping. They are responsible for building relationships with business partners and directing the efforts of Business Analysts on large-scale initiatives.

Requirements

Candidates should have 5+ years of recent experience in large-scope multidivisional projects, specifically involving defined benefit pension plans. A post-secondary education in a related field is preferred, along with expert business analysis skills and experience leading teams.

Skills

Business analysis
Team leadership
Requirements gathering
Process mapping
Project management
Stakeholder management
Risk management
User acceptance testing
Data conversion
SQL
Jira
Confluence
MS Visio
Training development
Coaching
Mentoring

Benefits

Defined benefit pension plan
Flexible hybrid work model
Benefits package
Inclusion, diversity and equity strategy
Employee-led resource groups

Visa sponsorship

Not detected in the job text

Keywords

Business Support Services
Pension
Business Analysis
Project Management
Requirements Gathering
Process Mapping
Gap Analysis
Risk Analysis
User Acceptance Testing
Test Automation
System Development Life Cycle
SQL
Oracle
Jira
Confluence
MS Office
MS Visio
Business Re-engineering
Defined Benefit Pension Plan
Stakeholder Management
Team Leadership
Training
Coaching
Mentoring
Data Conversion
Quality Assurance
Workflows
User Stories
Use Cases
Test Cases

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Work requirements

Jobs in Canada