Technical Support Co-op Student

Technical Support Co-op Student

Department: Service Delivery - Information Technology Operations, and Security

Type: Winter Co-op – January 2027 – August 2027 - (8-month)

Location: Toronto (Hybrid)

At OPTrust, paying pensions today, preserving pensions for tomorrow is our mission and business.

When you choose OPTrust, you join a team of smart, talented people who fuel our success and have a passion for pensions. Everyone at OPTrust – in Toronto, London and Sydney – makes a meaningful impact. Our culture is driven by team members with different backgrounds and perspectives creating an inclusive and fulfilling place to work for everyone. We work in a fast-paced environment, but we find time to have fun and give back to the community.

What OPTrust offers Students

• Unique culture rooted in our core values – collaboration and teamwork; integrity; respect; flexibility; and excellence and continuous improvement.  

• A purpose-driven environment where we all work towards the common goal of paying pensions today and preserving pensions for tomorrow. 

• A flexible, hybrid work mode. 

• Professional development opportunities, social and networking events and learning initiatives including access to LinkedIn Learning and speaker series. 

• Ongoing coaching and feedback to help you succeed, learn and much more!

About the role 

Reporting to the Manager, Service Delivery, the successful candidate will provide support to the Service Delivery team members with operational/project related responsibilities. This includes troubleshooting and identifying end user issues related to computer hardware, desktops/laptops/cell phones, printing, telephone systems, collaboration/productivity tools, as well as support of off-the-shelf and customized software used within OPTrust. We are seeking to employ a co-op student that would help support the mandate for this team Training will be provided on OPTrust procedures, systems and work processes. Students will also participate in OPTrust’s orientation and campus program.

What you’ll do

• Providing technical assistance to team members in the implementation, support, and administration of computers, applications, network, and telephone systems.
• Assist with triaging and/or escalation of support tickets to appropriate internal teams.

• Assist with image deployments of laptops/desktops following documented internal processes, procedures, and checklists.

• Assess, troubleshoot, and repair end user devices with reported issues.

• Review and support internal processes and procedures, recommending methods/tools to increase efficiency.

What you bring

• Currently enrolled in an undergraduate co-op program in Computer Engineering, Computer Systems Technology, Information Technology, Computer Sciences, or a related program.
• You are a team player and enjoy collaborating with a diverse team.

• A problem solver with a passion for end user technologies.

• Demonstrated proficiency and knowledge of personal computers, laptops, and peripherals such as printers and scanners.

• Proficiency in the Microsoft Office suite of products, including Microsoft 365.

• Understanding of Apple iOS, Microsoft Operating System, and Microsoft Active Directory.

• Self-motivated individual that can take initiative to research effective solutions independently.

• Demonstrated professionalism and customer service skillset.

• Demonstrated organizational and time management skills.

• Effective written and verbal communication skills: ability to communicate ideas in both technical and non-technical language.

• Exposure to any of the following is considered an asset:

• Experience in a 1st or 2nd level IT support role, including remote support.

• Prior knowledge and use of Active Directory.

• Advanced knowledge of Microsoft Windows 10 / Windows 11 Enterprise.

• Prior knowledge with Apple iOS, SharePoint, Microsoft Entra Mobile Device Management considered
• Exemplify OPTrust’s values: collaboration and teamwork, integrity, respect, flexibility, excellence, and continuous improvement.

This posting is for an existing vacancy.

The range of expected compensation for this position is $720.00 to $1,285.00 per week.

Serving a membership as diverse as ours and investing in a global market means cultivating an environment that embraces inclusion, diversity, and equity in everything we do. OPTrust is an organization engaged in building on our unique and diverse strengths. We know a diversity of backgrounds, cultures, gender identities and perspectives are critical to achieving our shared goals.

If you require accommodation at any time during the recruitment process, please send a message to careers@optrust.com, or discuss your needs with the Talent Acquisition Consultant during the telephone screening. We will do our best to work with you and provide appropriate accommodation.

As an organization we’re seeking ways to respond to the Truth and Reconciliation Commission of Canada’s Call to Action 92. We are working with the Canadian Council for Indigenous Business to build bridges with Indigenous communities and partners, and we have created an employee-led Reconciliation Working Group that will work with Indigenous experts to identify a path to reconciliation for our organization.

We thank all interested applicants, however only those under consideration will be contacted.